We find [redacted] 's behavior threatening and retaliatoryEvery time he'd write a message to our support he would threaten us with contacting his bank or Revdex.com, without allowing us to resolve any issuesYet his refund was provided on August 12, for a purchase he made on August 6, therefore it didn't take longHe continued to file baseless reports with his bank and Revdex.com, rather than allowing us to either resolve the issue(s) or offer refund of our ownAgain, the refund was provided on August We usually do not offer refunds to people who threaten us and retaliate because there are civilized ways of requesting a refund upon a short discussionTherefore we would like to retract the refund and get paid again for the product and our servicePlease ask [redacted] to re-submit the paymentBelow is the support communication transcript: ============================ [redacted] I am having major issues trying to use this applicationIt runs slow, edits are painful and sluggishI've submitted a refund requestHopefully it won't take as long as it does to try to create a unique theme============================ Support Team Hi, Usually we do not provide refunds as we allow the unlimited trial version to evaluate the applicationBut we would like to solve all your issuesSo please provide more details about what issues do you haveDoes it happen with some specific theme or it happens with the default template as well? You are working with the desktop application or in your CMS? Sincerely, [redacted] ============================ Support Team Hi, Our developers checked your logsFor some reason Themler is too slowWhat browser you're using to work with Themler Desktop (Chrome, FF or other browser)? If you're using FireFox please make sure that FireBug is not openedIt may slow down ThemlerPlease note that IE, Safari or non-webkit Opera browsers are not supportedPlease start Windows Task ManagerWhat is the Memory and CPU usage (general)? Do you have free memory and CPU resources? Please try closing applications that use a lot of memory and CPUYou can also try re-starting computerAnother possible reason in antivirus softwareIf possible please disable it for testingPlease let us know the resultThank you, [redacted] ============================ [redacted] I'm sorry, but I've done all of those thingsI'm not at all satisfied with the hype, the way it works and the interfacePlease issue a prompt refund as I am not using IESafari or OperaI only had open two tabs in the browser, no other apps were running on Windows Ultimate with Gb ramI would please ask that a refund be issuedI won't have any issues with my bank back charging themler properThank You============================ Support Team Hello, we do not offer refunds because we offer an unlimited product trial version to make sure that our customers make an informed purchase decisions, while helping us avoid time and expense of processing refundsWe recommend that you do not purchase products that do not meet your needs but evaluate the free evaluation version like everyone elseHowever, we want all our customers to be happy and we always resolve technical issues promptlyWe have thousands of happy customersI'm sure that we can help youWe're awaiting your response for the questions from previous support postRegards, [redacted] ============================ [redacted] Hello Aileen, I am having far too many issues getting themes generated for wordpress and joomlaIt's not my system as it works perfectly fine for every other online functionThis beta themler template generator has been very [redacted] to work withI have diagnosed every issue that was submitted to you previouslyNot one item was reason to cause a lock up and scripting errorsI will now be submitting and online report to [redacted] today8/11/as soon as possibleRegards, [redacted] ============================ Support Team Hello Sorry for the delayI've sent your refund request to our sales teamLet's try one more timeI am having far too many issues getting themes generated for wordpress and joomlaWhat exactly issues except speed? It's not my system as it works perfectly fine for every other online functionThemler Desktop works ok for most of our customers and on our sideSo it should be something specific in your systemOur developers ask for access to your computer via TeamViewer and Skype so they can arrange a time of sessionThey will check what happens with Desktop version on our sideDoes the same issue happen on our cloud? Themler.com >> Themler for CMS >> Try OnlineWe're awaiting your responseThank you, [redacted] ============================ [redacted] I've just filed my complaint to the Revdex.com of SeattleThe case has been submitted and assigned the ID [redacted]
We find [redacted] 's behavior threatening and retaliatoryEvery time he'd write a message to our support he would threaten us with contacting his bank or Revdex.com, without allowing us to resolve any issuesYet his refund was provided on August 12, for a purchase he made on August 6, therefore it didn't take longHe continued to file baseless reports with his bank and Revdex.com, rather than allowing us to either resolve the issue(s) or offer refund of our ownAgain, the refund was provided on August We usually do not offer refunds to people who threaten us and retaliate because there are civilized ways of requesting a refund upon a short discussionTherefore we would like to retract the refund and get paid again for the product and our servicePlease ask [redacted] to re-submit the paymentBelow is the support communication transcript: ============================ [redacted] I am having major issues trying to use this applicationIt runs slow, edits are painful and sluggishI've submitted a refund requestHopefully it won't take as long as it does to try to create a unique theme============================ Support Team Hi, Usually we do not provide refunds as we allow the unlimited trial version to evaluate the applicationBut we would like to solve all your issuesSo please provide more details about what issues do you haveDoes it happen with some specific theme or it happens with the default template as well? You are working with the desktop application or in your CMS? Sincerely, [redacted] ============================ Support Team Hi, Our developers checked your logsFor some reason Themler is too slowWhat browser you're using to work with Themler Desktop (Chrome, FF or other browser)? If you're using FireFox please make sure that FireBug is not openedIt may slow down ThemlerPlease note that IE, Safari or non-webkit Opera browsers are not supportedPlease start Windows Task ManagerWhat is the Memory and CPU usage (general)? Do you have free memory and CPU resources? Please try closing applications that use a lot of memory and CPUYou can also try re-starting computerAnother possible reason in antivirus softwareIf possible please disable it for testingPlease let us know the resultThank you, [redacted] ============================ [redacted] I'm sorry, but I've done all of those thingsI'm not at all satisfied with the hype, the way it works and the interfacePlease issue a prompt refund as I am not using IESafari or OperaI only had open two tabs in the browser, no other apps were running on Windows Ultimate with Gb ramI would please ask that a refund be issuedI won't have any issues with my bank back charging themler properThank You============================ Support Team Hello, we do not offer refunds because we offer an unlimited product trial version to make sure that our customers make an informed purchase decisions, while helping us avoid time and expense of processing refundsWe recommend that you do not purchase products that do not meet your needs but evaluate the free evaluation version like everyone elseHowever, we want all our customers to be happy and we always resolve technical issues promptlyWe have thousands of happy customersI'm sure that we can help youWe're awaiting your response for the questions from previous support postRegards, [redacted] ============================ [redacted] Hello Aileen, I am having far too many issues getting themes generated for wordpress and joomlaIt's not my system as it works perfectly fine for every other online functionThis beta themler template generator has been very [redacted] to work withI have diagnosed every issue that was submitted to you previouslyNot one item was reason to cause a lock up and scripting errorsI will now be submitting and online report to [redacted] today8/11/as soon as possibleRegards, [redacted] ============================ Support Team Hello Sorry for the delayI've sent your refund request to our sales teamLet's try one more timeI am having far too many issues getting themes generated for wordpress and joomlaWhat exactly issues except speed? It's not my system as it works perfectly fine for every other online functionThemler Desktop works ok for most of our customers and on our sideSo it should be something specific in your systemOur developers ask for access to your computer via TeamViewer and Skype so they can arrange a time of sessionThey will check what happens with Desktop version on our sideDoes the same issue happen on our cloud? Themler.com >> Themler for CMS >> Try OnlineWe're awaiting your responseThank you, [redacted] ============================ [redacted] I've just filed my complaint to the Revdex.com of SeattleThe case has been submitted and assigned the ID [redacted]