Extend Pet Health

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your feedback about your customer service experience - The charge has been refunded

The charges are refunded in full - Please allow your bank up to 7-10 business days to process and show the credits on your statement

The charges are now refunded Thank you

The charge is now refunded in full, please allow your bank up to 7-10 business days to process and show the credit on your statement - This is the verbiage contained in our Terms of the offer  "If you feel Extend Joint Care is not for you, cancel within 14 days from the day you order to avoid...

the purchase fee of $69.95 and enrollment in the auto-shipment program."  Either way the charge is now refunded in fullThank you

Complaint: [redacted]
I am rejecting this response because: While I am appreciative of the refund of $69.95 to my account that will take 3-5 business days, I have just met with my bank regarding $214.00...

in NSF fees that I incurred because this company had the $69.95 on hold in my account, therefore causing other transactions to not clear. So even though I will eventually receive the $69.95, I am going to be responsible for the $214.00 in fees unless This company covers those as well. I would be more than happy to provide the documentation from by bank showing the fees as charged to my account along with an explanation from the bank as to how the fees were incurred and showing they are in direct correlation to the $69.95 being placed on hold in my account. Very, very unhappy.
Sincerely,
[redacted]

All charges are refunded in full. Please allow your bank up to 5-7 business days to process and show the credits on your statement. However, you should see them within 3-5 business days. Thank you for your feedback about your customer service experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Sincerely,
[redacted] The link on the page doesn't work to let me reply that I will accept their offer.  Please consider this as my acceptance.Thank you.

The [redacted] with the email address [redacted]@gmail.com in our data base has a Michigan address. That [redacted] disputed the charges with her bank, at which time the bank would credit her account $139.90.  I have attached a screen shot of the [redacted] with your email address...

account.  If you did not dispute the charges with your credit card provider please email me directly at [redacted]@extendpethealth.com.