Express Wash - Shell Gas Station

Initial Business Response / [redacted] (1000, 5, 2017/04/25) */ I have emailed Mr [redacted] several timesHe needs to check his spam box The crux of the matter is this: I mailed him one set, and he received it fineWhen I went to mail him the next set, I was informed by the shipping company that the address was no longer valid I immediately wrote him then (and several times since) that though it was likely a computer glitch on the part of the shipping company, I needed to make sure he hadn't moved or anything Thus far I've received no response Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sir, My address has not changed in yearsMy email address has not changedThe previous delivery was receivedI sent two messages and ordered through your site so you should have my correct email addressI check my spam every dayMy email and address are as follows [redacted] @aol.com [redacted] XXXXX My complaint will be satisfied when I receive my order or a refundI would prefer the order Please note I am very satisfied with the products I received on my last order Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/04/05) */
I have mailed a duplicate order Tracking is USPS XXXXXXXXXXXXXXXXXXXXXX
A signature will be required

Initial Business Response /* (1000, 5, 2017/09/15) */
Contact Name and Title: *** ***, Owner
Contact Email: ***@live.com
Sir:
Upon checking on the status as I told you I would, I discovered that your order had been marked "delivered"Further information was not available through
the USPS because too much time had passed
I therefore wrote you to confirm your addressI was and still am willing to send out a duplicate order, but I'd first like you to confirm your mailing address, and to confirm that you'll be available to sign for the package
I have not yet heard from you, and only assumed you were busy
***
Initial Consumer Rebuttal /* (2000, 8, 2017/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent my postal address again using two different email services and I received the requested delivery notificationSo, if Smith Sights do not see my message(s), I kindly ask them to inspect their Junk folder as they may have been put there automatically
If they resend the goods, possibly via an alternative shipping method I suggested, I will be happyI am closing this case for now, and may be re-opening it if this does not work out
Final Business Response /* (4000, 16, 2017/09/28) */
I'm not sure Mr*** is receiving my correspondenceI've written him but have received no responseI have, of course, checked my spam folder
I guess I'll give it a couple days and then issue a refund
Regards,
***
Final Consumer Response /* (4200, 18, 2017/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I would prefer to receive the merchandise a refund is alright as well
However, I find it difficult to believe there are technical issues hindering our communication
If Smith Sights is still willing to fulfill the deal, we may be able to do so without communicating directly
***, please reply to this updateIf you ship the package, please post the tracking number (or better yet the *** shipment number) here
As *** seems to receive updates on this case from Revdex.com I am including the message I have been trying to send himIt contains all the information he should need to ship the goodsI feel bad about abusing Revdex.com as a means of communication, but if it's really just technical problems this may help closing this case
I will add my original message containing shipment information as a commentI'd really appreciate it if you could forward the information to Smith Sights
Thank you!

Initial Business Response /* (1000, 5, 2017/04/25) */
I have emailed Mr*** several times He needs to check his spam box
The crux of the matter is this: I mailed him one set, and he received it fine When I went to mail him the next set, I was informed by the shipping company that
the address was no longer valid
I immediately wrote him then (and several times since) that though it was likely a computer glitch on the part of the shipping company, I needed to make sure he hadn't moved or anything
Thus far I've received no response
Initial Consumer Rebuttal /* (3000, 7, 2017/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sir,
My address has not changed in yearsMy email address has not changed The previous delivery was receivedI sent two messages and ordered through your site so you should have my correct email address I check my spam every day My email and address are as follows
***@aol.com
*** ***
*** *** ***
*** ** XXXXX
My complaint will be satisfied when I receive my order or a refund I would prefer the order
Please note I am very satisfied with the products I received on my last order
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2017/11/30) */
Mr*** has been issued a refund I've rarely encountered anyone such as him He's been instructed to never return

Initial Business Response /* (1000, 5, 2017/09/15) */
Contact Name and Title: *** ***, Owner
Contact Email: ***@live.com
Sir:
Upon checking on the status as I told you I would, I discovered that your order had been marked "delivered" Further information was not available through
the USPS because too much time had passed
I therefore wrote you to confirm your address I was and still am willing to send out a duplicate order, but I'd first like you to confirm your mailing address, and to confirm that you'll be available to sign for the package
I have not yet heard from you, and only assumed you were busy
***
Initial Consumer Rebuttal /* (2000, 8, 2017/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent my postal address again using two different email services and I received the requested delivery notificationSo, if Smith Sights do not see my message(s), I kindly ask them to inspect their Junk folder as they may have been put there automatically
If they resend the goods, possibly via an alternative shipping method I suggested, I will be happyI am closing this case for now, and may be re-opening it if this does not work out
Final Business Response /* (4000, 16, 2017/09/28) */
I'm not sure Mr*** is receiving my correspondenceI've written him but have received no response I have, of course, checked my spam folder
I guess I'll give it a couple days and then issue a refund
Regards,
***
Final Consumer Response /* (4200, 18, 2017/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I would prefer to receive the merchandise a refund is alright as well
However, I find it difficult to believe there are technical issues hindering our communication
If Smith Sights is still willing to fulfill the deal, we may be able to do so without communicating directly
***, please reply to this updateIf you ship the package, please post the tracking number (or better yet the *** shipment number) here
As *** seems to receive updates on this case from Revdex.com I am including the message I have been trying to send himIt contains all the information he should need to ship the goodsI feel bad about abusing Revdex.com as a means of communication, but if it's really just technical problems this may help closing this case
I will add my original message containing shipment information as a commentI'd really appreciate it if you could forward the information to Smith Sights
Thank you!

Initial Business Response /* (1000, 5, 2016/06/27) */
I have sent three emails asking for Mr*** to confirm his address because my postage printing program claims it doesn't exist I've not heard back There is nothing in my spam folder I only want a confirmation that his address is still
correct
Initial Consumer Rebuttal /* (2000, 7, 2016/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There seems to have been an issue receiving each other's emails*** got in contact with me and shipped the sight the same dayI have received it and am satisfied with the service

Initial Business Response /* (1000, 5, 2016/06/27) */
I have sent three emails asking for Mr. [redacted] to confirm his address because my postage printing program claims it doesn't exist. I've not heard back. There is nothing in my spam folder. I only want a confirmation that his address is still...

correct.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There seems to have been an issue receiving each other's emails. [redacted] got in contact with me and shipped the sight the same day. I have received it and am satisfied with the service.

Initial Business Response /* (1000, 5, 2017/04/25) */
I have emailed Mr. [redacted] several times. He needs to check his spam box.
The crux of the matter is this: I mailed him one set, and he received it fine. When I went to mail him the next set, I was informed by the shipping company that...

the address was no longer valid.
I immediately wrote him then (and several times since) that though it was likely a computer glitch on the part of the shipping company, I needed to make sure he hadn't moved or anything.
Thus far I've received no response.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sir,
My address has not changed in 40 years. My email address has not changed. The previous delivery was received. I sent two messages and ordered through your site so you should have my correct email address. I check my spam every day. My email and address are as follows.
[redacted]@aol.com
[redacted]
[redacted]
[redacted] XXXXX
My complaint will be satisfied when I receive my order or a refund. I would prefer the order.
Please note I am very satisfied with the products I received on my last order.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2017/11/30) */
Mr. [redacted] has been issued a refund. I've rarely encountered anyone such as him. He's been instructed to never return.

Initial Business Response /* (1000, 5, 2016/04/05) */
I have mailed a duplicate order. Tracking is USPS XXXXXXXXXXXXXXXXXXXXXX.
A signature will be required.