Express Valet

We noted on the ticket that the shoulders of the jacket were damaged. It looked scratched almost thread bare. When the customer returned he spoke with both an employee and a manager with the business and he says the jacket is new but by the looks of it it is not. There is nothing in the shop that...

could have caused the type of damage to the customer's jacket. We will not be replacing or refunding the garment.

We have reached out and spoke to him a few times. The check came in the 1st of the month, and the next bill went out but did not reflect the payment. The account does reflect the payment now. The check was processed after the bill went next bill was sent out. Everything is resolved and straightened...

out.