Express Auto Funding

Initial Business Response / [redacted] (1000, 8, 2015/08/11) */ Contact Name and Title: [redacted] , Mngr Contact Phone: XXX-XXX-XXXX Contact Email: ***@expressautofunding.com [redacted] has been a good customer of our companyI believe that she is honestly confused as to the past due status of her account, as well as not providing us current proof of full coverage insuranceOur records indicate that her insurance was canceled on 2/24/She was repossessed 7/for being $past due, in addition to insurance canceling 2/24/25, and not communicating with our officeThere was no communication from our customer, which is likely the root cause of this issue There were NSF/Stop Pmts on the following dates, copies of which are being mailed to [redacted] 12/18/(12/16/pmt of $328.62) 1/20/(1/12/pmt of $341.00) 5/26/(5/14/pmt of $341.00) 6/22/(6/15/pmt of $341.00) As to the mechanical issues with the vehicle, we are not a repair shop, so we cannot speak to the vehicle conditionThat said, the vehicle was purchased with 131,miles and repossessed with 182,miles, so [redacted] was able to drive the car 51,miles in almost exactly months We are willing to work with the customer to cost-effectively repair the vehicle issues, allow her to redeem the vehicle and continue making payments, as well as provide her any necessary information to understand the situation [redacted] in our office has been working with her to provide this information, but I have also attached her account payment history in additional to a handwritten one explaining it that was prepared by [redacted] Please be in touch [redacted] We want to successfully resolve the situation with you

Initial Business Response /* (1000, 8, 2015/08/11) */
Contact Name and Title: [redacted], Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@expressautofunding.com
[redacted] has been a good customer of our company. I believe that she is honestly confused as to the past due status...

of her account, as well as not providing us current proof of full coverage insurance. Our records indicate that her insurance was canceled on 2/24/15. She was repossessed 7/22 for being $583.31 past due, in addition to insurance canceling 2/24/25, and not communicating with our office. There was no communication from our customer, which is likely the root cause of this issue.
There were NSF/Stop Pmts on the following dates, copies of which are being mailed to [redacted].
12/18/14 (12/16/14 pmt of $328.62)
1/20/15 (1/12/15 pmt of $341.00)
5/26/15 (5/14/15 pmt of $341.00)
6/22/15 (6/15/15 pmt of $341.00)
As to the mechanical issues with the vehicle, we are not a repair shop, so we cannot speak to the vehicle condition. That said, the vehicle was purchased with 131,262 miles and repossessed with 182,485 miles, so [redacted] was able to drive the car 51,223 miles in almost exactly 17 months.
We are willing to work with the customer to cost-effectively repair the vehicle issues, allow her to redeem the vehicle and continue making payments, as well as provide her any necessary information to understand the situation. [redacted] in our office has been working with her to provide this information, but I have also attached her account payment history in additional to a handwritten one explaining it that was prepared by [redacted].
Please be in touch [redacted]. We want to successfully resolve the situation with you.