Exposure Productions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Subj: complaint To whom it may concern, As the client stated, we filmed her daughter's wedding at their farm June of last yearIn our contract, it states that wedding films shall be delivered to months but also includes a studio liability for accidents and injuryHowever, around the time I was beginning their wedding, I was involved in a car accident with my son that totaled my vehicle, causing injury that requires physical therapy and ptsd therapy for my year old (now 7) and legal battles with the company who hit usSurgery was also done last monthI had been out of work for some timeI did have communication with [redacted] ***, the groom and explained our situationHe seemed sympathetic as I also informed him that I was rushing their filmI sent the film to a company that builds dvds, I received them back and mailed copies-was included to an address that was providedI mailed off the package almost weeks agoIf they had not received their film yet, I will have to know as I can archive my receipt with the tracking number from the store it was shippedI also created for them a digital version to have which would cost $to make as they have exclusive rights to create as many dvd or USBs as they like I am slowly rehabilitating and since then, ended filming weddings after many years of providing films to satisfied customersIn the years in business, this is my first official complaintWith my deepest apologies, I have never maliciously intended on providing a late product nor missed communication Sincerest regrets in all of this, Alissa

Subj: complaint  To whom it may concern,  As the client stated, we filmed her daughter's wedding at their farm June 18 of last year. In our contract, it states that wedding films shall be delivered 4 to 6 months but also includes a studio liability for accidents and...

injury. However, around the time I was beginning their wedding, I was involved in a car accident with my son that totaled my vehicle, causing injury that requires physical  therapy and ptsd therapy for my 6 year old (now 7) and legal battles with the company who hit us. Surgery was also done last month. I had been out of work for some time. I did have communication with [redacted], the groom  and explained our situation. He seemed sympathetic as I also informed him that I was rushing their film. I sent the film to a company that builds dvds, I received them back and mailed 6 copies-3 was included to an address that was provided. I mailed off the package almost 2 weeks ago. If they had not received their film yet, I will have to know as I can archive my receipt with the tracking number from the store it was shipped. I also created for them a digital version to have which would cost $400 to make as they have exclusive rights to create as many dvd or USBs as they like.  I am slowly rehabilitating and since then, ended filming weddings after many years of providing films to satisfied customers. In the 6 years in business, this is my first official complaint. With my deepest apologies, I have never maliciously intended on providing a late product nor missed communication.  Sincerest regrets in all of this,  Alissa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.