Expert TV Service & Repair

We still don't know who [redacted]. [redacted] is. nobody with this name is in our customer files. If she has an invoice, please furnish it.

I have attached the only invoice I have.
Sorry, I wrote information regarding the TV on the invoice
Thank you for following up on this matter
Sincerely,
[redacted]

WE REGRET THAT OUR PROPOSED SETTLEMENT WITH MR. [redacted] IS UNACCEPTABLE. HOWEVER THIS SETTLEMENT IS OUR FINAL ATTEMPT TO SETTLE WITH MR [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have rejected this
response due to the fact that the television was misdiagnosed. I do not believe
I should pay $49.95 for [redacted] to come and MISDIAGNOSE my television.  I
have attached a copy of the invoices from [redacted] San Diego,
California, an authorized Samsung repair center, which clearly shows that the
"power tested o.k." The technician and the company who
ultimately fixed our television are willing to testify to this fact
(714-582-5182). The power supply board was NOT replaced, which [redacted] diagnosed as the problem. It was the main board
and panel that were broken, which Samsung paid for. We did pay $150.00 for
labor to [redacted] and were happy to do so once the television was repaired
properly.  I feel that [redacted] dupes people by saying that it's the power
supply board because it's generally the cheapest part. (There is another review
on [redacted], which had the same problem I've had with this company) Thus, I do not
feel that Chula Vista Tv and Hi-Fi Center is entitled to any of our money
whatsoever, due to the MISDIAGNOSE and the two weeks wasted while he gave us the run-around. I would appreciate a full refund in the amount of $156.93, which I
believe we are entitled to.

Mr. [redacted] will receive a refund of $255.05. That is $305.00 less $49.95 for the trip & diagnostic fee that our company performed. His part is still not available from any known vender. All venders show it as: "out of stock".
Thank you.

Date Sent: 11/3/2015 6:15:30 PM
The account is under the name of [redacted], My husband made the initial call. I am the one that had communication with J[redacted] from Chula Vista TV & Hifi Center.Thank You, [redacted]
*Our email is the combination of our last names

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

THIS WAS A PHONE ORDER. THE PART MR RESTILLE ORDERED IS ON A NATIONAL FACTORY BACK ORDER. PER COMPANY POLICY THERE ARE NO REFUNDS ON SPECIAL ORDERS. THIS WAS EXPLAINED TO PAUL RESTILLE. WE HAVE NO CONTROL OVER PARTS AVAILABILITY. WE WILL ADVISE WHEN THE PART ARRIVES.JACK'S TV & HIFI CENTER.

THIS WAS A PHONE ORDER. THE PART MR RESTILLE ORDERED IS ON A NATIONAL FACTORY BACK ORDER. PER COMPANY POLICY THERE ARE NO REFUNDS ON SPECIAL ORDERS. THIS WAS EXPLAINED TO PAUL RESTILLE. WE HAVE NO CONTROL OVER PARTS AVAILABILITY. WE WILL ADVISE WHEN THE PART ARRIVES.
JACK'S TV...

& HIFI CENTER.

We just received a complaint made by [redacted]. On September 15th one of out technicians went to Mrs. [redacted]'s home and diagnosed her led television as needing a...

new power supply. At the time the technician searched the web for the part. The technician collected $71.98 for the part, $35.00 for 2nd day shipping and 49.95 for the trip/ diagnosis. We will be refunding $71.98 for the part and the $35.00 for the shipping charge. The trip and diagnostic fee is not refundable because we made the trip/ house call and diagnosed the problem. We will be sending a refund in the amount of $106.98 withing the next 14 days.
Thank you

I have attached the only invoice I have.Sorry, I wrote information regarding the TV on the invoiceThank you for following up on this matterSincerely,[redacted]

After an exhausted search in our customer files we are unable to locate a customer by the name on [redacted] A. [redacted] at the address provided in this complaint. We find 5 [redacted]'s in our files but none are [redacted] and none at the address provided in the complaint. Without further information there is...

nothing our company can do for this customer. Please provide us with the proper name or invoice number.Thank you.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.                                                                                                                    11/23/2015
To whom it may concern.
With regard to complaint ID # [redacted]:
To date, no refund or communication of any kind has been received from the Jack's Expert TV Service, aka Chula Vista TV and Stereo named in the complaint.
Yours truly, 
[redacted]  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The proprietor of this...

business, Mr. [redacted], sent me this email dated 2/10/16:Mr. [redacted]. I informed you
that once I received the refund from our parts distributor that I will
refund your $. andrews
Inc. informed me on 2/10/5016 that they processed a refund to my credit
card account. I just now checked my account online and the funds aren't
there yet. Please stop harassing my office staff with
calls more than once in a single day. I bent over backwards trying to
find a lower price for you because you were unwilling to pay LGs price
for a new LG replacement main board to complete your repair. I will
refund your $
as soon as I see it in my account.Thank you, [redacted]
Please note that there is no mention about special order parts and that there is an undeniable admission that a refund was promised and would be forthcoming.  I have learned from other sources (Yelp.) that the proprietor has misled customers in the recent past and this is clear evidence that he is doing it again.  I will add that my many calls to his office were because of his refusal to return my messages.  Also, he never provided evidence of "bending over backwards" to find a lower price - I would have been satisfied with a return call or an update over the months I dealt with him.  Finally, we did not purchase the part from LG directly because he advised me that a refurbished part was a more inexpensive, yet just as reliable alternative.  I trusted his expert opinion and counsel and now he is trying to place the blame on me for trusting him.Regards,
[redacted]

The refund for [redacted] is on the way.

Mr. [redacted] will receive a refund of $255.05. That is $305.00 less $49.95 for the trip & diagnostic fee that our company performed. His part is still not available from any known vender. All venders show it as: "out of stock".Thank you.

MR. [redacted]S REFUND CHECK HAS BEEN PROCESSED AND HE SHOULD RECEIVE THE CHECK SHORTLY.