Expert Roofing

Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ Our production department called Mr [redacted] as soon as we received the email from the Revdex.com, the phone number that Mr [redacted] was calling & leaving a vm on was not the correct office numberThe production department is addressing the gutter issue as soon as the weather breaks as it is below freezing at the time of the complaint and Mr [redacted] was given our correct phone number so he could reach us anytime Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I chose that I do not accept the response only due to the fact that when I chose yes, it warned me that by doing so, it means that I am 100% completely satisfiedI will not be completely satisfied until this defect has been resolved by the companyI did have a conversation yesterday with the company (02/05/2015) and they advised that they will come out and test the gutters once the weather breaks, which is ok as we just had a huge snowstormI asked if it the company would call me to advise when exactly they would come out for the service call and I was told that they would do that and make sure I was available If possible, I would like to keep this open until that service call and tests are done to the gutters to be certain that the issue has been resolved before we close this complaintIf I am unable to do so, I will wait until the weather breaks for a couple days in a row of steady warmer temperatures and if I do not receive a call from the company to set up or advise they are coming out for the service call, then another complaint will be opened

Initial Business Response / [redacted] (1000, 7, 2014/05/19) */ Contact Name and Title: [redacted] ***-owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com I sincerely apologize for this inconvenience, it must be incredibly frustratingWe do not solicit via telephone directly, go Wever we do purchase leads from a service that uses telemarketing to generate leadsOur contract with this service clearly states that all number must be scrubbed through the DNC registryI will contact them immediately and make sure they remove your name from their listAgain, I apologize for the inconvenience, I was unaware of the problem Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is your business/life bloodYou should knowSince May 20th I have been called timesI guess they didn't listen to youI have a great idea to let you know how frustrating this can beLet me have your phone # & every time they call me I will call youBy the way, what is the name of this telemarketing company? This is the way you want to do business? Final Business Response / [redacted] (4000, 11, 2014/05/30) */ Mr ***, You may call me anytime on my cell phone at XXX XXX XXXXWe terminated our service with QSL Marketing upon your complaintWe do not want to be associated with a company who causes difficulty to our business or potential clientsIf they are calling you, it is not for our companyI'm sure they call for a number of roofing contractors Better yet, here is the QSL owner's cellXXX XXX XXXXPerhaps he will get the message if contact him directlyI am truly sorry but this is out of my hands

Initial Business Response / [redacted] (1000, 5, 2015/01/26) */ Contact Name and Title: [redacted] ***/ President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com The homeowner has been contacted immediatelyUnfortunately there was a clerical error with our office staff that did not reflect the credit for work not doneThis was not an issue of any work not being done properly, rather a simple clerical error in billing that should have not been overlookedWe apologize to the customer for their confusion and frustration regarding this matterThe proper credits have been issued and a correct final invoice has been sent out

Initial Business Response / [redacted] (1000, 9, 2014/01/28) */ Contact Name and Title: [redacted] - President Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com I would be happy to come out with the homeowner present to resolve the issuePlease let me know when the next convenient day would be for youIdeally, we would like the roof to be clear of snow and the temperature to be at least degrees for safety reasonsAs the owner, I will personally make sure that the homeowner is satisfied before I leave the property Final Consumer Response / [redacted] (4200, 15, 2014/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do accept but I don't want to close the claim until Expert roofing does what it promisedI also want a letter from Expert roofing stating that my warranty is validI will call as soon as the roof condition is safe to walk onThank you Final Business Response / [redacted] (4000, 13, 2014/01/29) */ As I stated in my previous response, I will be happy to take care of the issue as long as the roof is clear of snow & icePlease contact me directly at XXX XXX XXXX when your roof is completely clear so that I may safely inspect itWe will need to schedule this on a day you can be home to provide further details of the issueI can be available days/week for you so that we may resolve the problem

I had Expert Roofing put siding on my entire house years ago the warranty for installation is only years What they do not warranty is wrong installations The product I picked was an upgrade that should have lasted with winds over miles per hour When they came to install it they were not putting it up correctly I called the manufacture to have them take down what they put up and install it correctly They made many mistakes and to fine out years later my siding was installed with deck screws!!! I could not see because it was so high up How many customers get on a ladder and do an inspection on a two story house???? the product should never been installed with them Over time It did not allow for expansion and contraction and on one peek of the house, I have over screws put into the product and now it is cracking and all coming down on one side the other side is coming down now and Expert Roofing has ignored my attempts the manufacture will not do anything about it because it was installed wrong but has also ignored the fact that where they did not put in screws it is also coming down and the manufacture will not stand behind the product nor will my insurance companyThe sad part is I recommended them to home or more in my subdivision and they did all the work for them I guess it time to hire an attorney!!!!

From: [redacted] / [redacted] [mailto:[email protected]] Sent: Wednesday, December 28, 12:PMTo: [redacted] Subject: Re: unanswered complaint; [redacted] - This is the response I received from our production manager: Please respond back that we have tried several times to set up an appointment to go over any remaining issues and have not gotten a call back(They have not called the office either) The shingles have been replaced and we can go over the decorations, satellite dish cable and gutters issues remainingPlease have them called the office and not John so we can have everything on record

Had no issues Replaced a roof & worked with our insurance to get this done They took care of all the paperwork and the roof looks great I only found nails and a rouge shingle in the bush, so the clejob was great as well This company does door-to-door visits to inspect roofs If the roof has hail/wind damage they recommend you make a claim with insurance and you would owe them the deductible only if the roof is fully covered The work up the paperwork on the spot, and upon signing it, you are committing to working with this company (no shopping around or a fee is assessedsomething like 10% of the job) I took a calculated risk signing the paper, and I think it was worth it

Initial Business Response / [redacted] (1000, 5, 2014/07/11) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com While we apologize for your experience, the job has been completed properly and per manufacturer specificationsThe contract has been completed in full, therefor the balance is due in full In regards to your concerns, we will be more than happy to perform additional cleanup immediately Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The gutters and downspouts have not been completedSo the job still is not completeNot to mention I have broken lights by your workers that were placed on my doorstep that was forgotten in the original claimADDITIONAL clean up is encouraged and acceptedEspecially around the basketball area the grass and mulch where broken glass was sweptI would appreciate more consideration from the company due to the stress the company put me under during my pregnancy that was unneeded Final Business Response / [redacted] (4000, 16, 2014/08/22) */ Please keep in mind that failing to pay in full for a completed project will result in legal fees, interest, collection agency reporting and a lien placed against the propertyYou are welcome to contact any agency you feel appropriate to inspect the workmanshipI am sorry you are unhappy with the speed of the process and offered discount, however you are not owed a discountIf you refuse to allow our service department the opportunity to investigate and correct any complaints moving forward, we are unable to helpI am not personally available to assist you as I am attending to a family issue NOTE FROM THE Revdex.com: Please contact the business' service department to make arrangements for them to send someone out to clean the debris and any other issues that need to be resolvedPlease confirm that this has been done in your next response and update us on the outcome of the conversation We recommend that you have your roof inspected to determine if in fact there are issues to be correctedPlease provide a copy of their report for our reviewPlease note that the Revdex.com will not be involved in the inspection process in any way [redacted] Assistant Manager-Home Services Revdex.com-Chicago & Northern Illinois Final Consumer Response / [redacted] (4200, 14, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a prime example of lack of customer care that Expert Roofing offers to their clientsWe entrusted them to fix our roof, gutters, and downspouts but the lack of care that goes into each customer is horrifyingI know being apart of a family that owns a business you can discount more then $When you think of a $17,job that your Manager of Sales constantly told falsified information to because he was too lazy to find it out for himself, is the face of your company and your resolution took way over the days that Revdex.com set because it "slipped through the cracks?" That's your apology? Due to your company dragging their feet the glass from the Corona Beer Bottles that your roofers drank while on the job is currently buried now in the dirt of my back yard from all the rainHad this been done in a timely manner that would have been one resoloution we would have wanted$doesn't even cover the two broken lights that were shattered on the sides of my walkway! I constantly had to call out your manager's BS with every reason he told me when my roof was promised to be done but then was delayedThe city of [redacted] now knows that your oompany told me lies about my city and issuing permits from my many phone calls questioning why my roof wasn't being done but others were on my streetYour manager said [redacted] stopped issuing permits! What a lie! [redacted] never did that When I approached the manager about it, he said well that he had heard it around the office and he must have misheard the informationI have countless text messages back and forth from your sales person that I would be happy to submit to Revdex.com as proof of the amount of lies and deciet that went on over the course of monthI was lied to and given excuses over and overI believe in total we would prepare for the work to be done for it to be never even scheduled in the first place timesI disagree that a discount can be given due to bad customer serviceI left messages for the owner of the company, with no response eitherThe secretary assured me she sent him emails for him to contact me all times since he doesn't hold office hoursYou will not get a penny more of my money until I feel that there is rightful compensation given to us with all the grief and lack of knowledge of our entire project is ridiculousI guess we were just another paycheck vsa face to go with the projectIt's interesting how I submit my rebuttels in a timely manner, but your company takes well over a month and they are still acceptedI will be calling my insurance company to come over a due a full scale inspection as they are trained with that expertise

Had no issues Replaced a roof & worked with our insurance to get this done They took care of all the paperwork and the roof looks great I only found nails and a rouge shingle in the bush, so the clejob was great as well This company does door-to-door visits to inspect roofs If the roof has hail/wind damage they recommend you make a claim with insurance and you would owe them the deductible only if the roof is fully covered The work up the paperwork on the spot, and upon signing it, you are committing to working with this company (no shopping around or a fee is assessedsomething like 10% of the job) I took a calculated risk signing the paper, and I think it was worth it

Initial Business Response /* (1000, 14, 2015/06/18) */
I gave her a guarantee on this, and I told her I would help her out. She said okay, and we went there and when I contacted her she had her daughter call me and give me estimates and they started recording us for no reason. I asked them why they...

were doing this, and they wouldn't answer. I will be out there and they just keep recording. I told them I would be out there but they would not let me know. I have not been out there due to them not letting me. They were recording us on their phones. I gave them the estimate they asked for. After that they never called back or anything. If I go there they could have anyone there and having problems with my workers. She never called back or nothing. Now, I see this complaint.