Experian Consumer Services

Thank you for the opportunity to respond to your concerns Our records indicate that you enrolled in a trial membership with Experian IdentityWorksSM Plus on September 16, In response to this complaint, we have canceled your membership You will have access to the account until the end of the trial period on October 17, 2017.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with [redacted] .Our records indicate that you enrolled with [redacted] on March 5, 2015, and followed by a request to cancel the membership on March 16, A welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 18, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with [redacted] may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Please be advised that the price disclosed when you subscribed was $29.95.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concerns regarding our website; we understand how upsetting a potential fraud situation can beOur records indicate that on March 13, a membership was ordered with Experian CreditWorksSM Basic On March 15, 2017, you contacted us and the membership was canceledOn March 29, 2017, our representative reached out to you and verified that the Experian CreditWorksSM Basic account in question had been disabled She also offered assistance enrolling in a new Experian CreditWorksSM Basic membershipFor additional questions or assistance, please reach out to our representativeUnder Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies To request your free annual report under that law, you must go to www.annualcreditreport.com We appreciate the time you took to send us feedback regarding our websiteWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships

Thank you for the opportunity to respond to your concerns.In order to better assist you, please respond with additional information about why you do not find our resolution to be satisfactory.Refunds for both monthly membership fees have been issued, an amount totaling $43.90.Our customers are very important to us and we look forward to hearing from you with the information requested above We apologize for any inconvenience Thank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with www.freecreditscore.com on November 6, 2012, and on May 10, 2015, your membership was upgraded to Experian Credit TrackerSM. A welcome email... notification was sent to the email address you provided at the time of enrollment. On June 13, 2013, the monthly price of the membership increased from $14.99 to $17.99. Our records indicate that you contacted our Customer Care team on two occasions regarding the membership, most recently on September 18, 2014. On this date, you agreed to keep the membership for a discounted rate of $4.50 per month. This discount offer was for a period of five years. It is our policy to disclose the terms of the discount period to our customers both verbally and in writing. We do not have a record of any contact from you regarding the membership after this date.Customer satisfaction is our priority; as a courtesy we have issued a refund for three months of membership fees, a total of $13.50, on October 1, 2017. Please allow 3 - 5 business days for these funds to process to your credit card account. The membership was also canceled, effective October 1, 2017.We apologize for any inconvenience you may have experienced while trying to cancel your membership. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved P.SI do not believe that Experian has a valid debit card for me on fileI believe they will need to contact me for this information, as the debit card that they were charging me from was cancelledCan you please help me to ensure that their stated refund will go to the right place? thank you.Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 13, We received notification from you to cancel the membership on March 31, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $April 1, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION: When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on November 17, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on November 26, 2016, and on or about the 26th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentOn February 27, 2017, you contacted us and the membership was canceled On this date a refund was issued in the amount of $21.95.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued an additional refund totaling $on March 7, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on March 14, 2017, and followed by a request to cancel your paid benefits on March 27, We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date Your paid benefits will end, effective April 24, After this date, you will have access to your Experian(R) report every days, free of charge.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 29, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 14, We do not have any record of you requesting cancellation prior to today We apologize for any inconvenience or misunderstanding because of our offers As a courtesy, we have issued a refund of $on January 24, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Please be advised that the price disclosed when you subscribed was $14.95.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSMOur representative reached out to you on October 19, and spoke with you regarding your membership concerns At this time, you indicated that the issue had been resolved and a courtesy refund was issued totaling $Please allow - business days for these funds to process to your credit card account We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on July 16, 2015. A welcome email notification was sent to you at the email address you provided at the time of your... enrollment. On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from $21.95 to $24.99. Notifications were sent regarding this change. In response to your complaint, your membership was canceled on January 8, 2018.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you ordered a credit report along with a membership in Experian Credit TrackerSM on April 26, A welcome email notification was sent to the email address you provided at the time of enrollmentThe membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 26, We received notification from you to cancel the membership on August 10, 2016.Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing [redacted] Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfied.The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by CONTACTING US at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership feePlease note that the price disclosed when you subscribed was $21.95.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 10, Please allow - business days for these funds to process to your credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The funds have been put back into my accountI greatly appreciate your help in rectifying the situation Regards, [redacted]

Thank you for contacting us regarding the accounts opened at CreditCheck(R) Total. CreditCheck(R) Total offers a one dollar 7-day trial membership in a monthly credit monitoring product. Our website fully describes the offer and the order form details the terms and conditions, including billing... at the end of the one dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Our records indicate that you and Gregory Lyons enrolled with CreditCheck(R) Total on September 16, 2016. The memberships were not cancelled within the one dollar 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $29.95 on September 29, 2016, for each of your accounts. Our records also indicate that you contacted us to cancel the membership on September 29, 2016, and the paid memberships were not canceled. You then contacted us on September 30, 2016 to have the membership canceled. At that time, both memberships were cancelled as requested. We apologize for any inconvenience or misunderstanding. As a courtesy, on October 4, 2016, we have issued a refund of the monthly membership fees of $29.95 on each account for a total of $59.90. Please allow 3 - 5 business days for these funds to process to your credit card account. It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com(R). ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction. Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events. We hope the above information is helpful to you in considering this matter.

Our website describes the offer in detail and the order form details the terms and conditions of the offer, including billing at the time the order was placedThe consumer agrees to these terms when submitting their order Payment Information: Your credit card will be charged $39.95, once your identity has been confirmedIf, for any reason, we are unable to provide you with this report, we will not charge your credit card We are not able to delete your credit card information at this timeWe are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting ActIn addition, pursuant to Federal regulatory requirements we must retain a customers’ core account information (and any and all records of customer complaints pertaining to such account) for six (6) yearsOf course, as we realize the sensitive nature of this information, we maintain this data with great care for security and respect for the customer's privacy We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on December 1, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on December 10, 2016, and on January 10, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective February 9, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOn January 10, 2017, our records indicate that you contacted us and a refund was issued in the amount of $ We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued an additional refund totaling $on January 13, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com(R)Our records indicate that you enrolled with FreeCreditReport.com(R) on October 22, and followed by a request to cancel the membership on November 30, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 30, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with FreeCreditReport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge “Please be advised that the price disclosed when you subscribed was $17.99.” It is unfortunate that you had such an adverse experience while dealing with FreeCreditReport.com(R), FreeCreditReport.com(R) vigilantly strives to provide the highest standards of customer care and satisfactionWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 24, 2014, and followed by a request to cancel the membership on February 22, At the time of cancellation, a one month refund was processed in the amount of $14.95.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on February 25, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displayed the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation