RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if a refund is processed for the Spirit Airline tickets. I have included a credit card statement highlighting the charges. Sincerely, [redacted] ***
September 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOur records indicate on July 8, 2016, the customer self-booked a non-refundable hotel reservation through the Expedia.com websiteAccommodations were at the [redacted] from August 19, 2016, to August 21, We understand from the complaint, the customer is requesting a refundPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelUpon receipt of the Revdex.com submission, we have verified that at the time of booking, the customer agreed to the hotel’s terms and conditions which also can be found on the face of their itinerary: Cancellation and Change Policy: Refundable • Cancellations or changes made after 6:PM local hotel time, Friday, August 5, are subject to a hotel fee equal to night(s) plus taxes and fees• Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation On August 19, 2016, the customer contacted Expedia after the hotel chetime requesting to cancel the reservationAlthough the customer was already in full penalty, the assisting representative advised the customer that she would contact the hotel directly on the customer’s behalfAs the hotel was already closed for the evening, the hotel denied any refundHowever upon listening to the call recording between the customer and the Expedia agent, there may have been a misunderstandingOn September 23, 2016, Expedia processed a one-time courtesy refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refundsWe apologize for any inconvenience that may have occurred due to the delayWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I was informed by the Westin Hotel Managment, Expedia's Customer Service representative and Expedia's relocation department representative on 12/31/17, the mistake was made on Expedia's behalfI was informed by all three representatives Expedia was notified and directed to inform us PRIOR to our trip departure so they could make another arrangements with us and Expedia failed to follow through causing us the additional expensesExpedia representative and hotel management confirmed Expedia was notified of the over booking problem on December 28, Hotel management confirmed Expedia never confirmed our registration be sending the Westin Hotel our registered names to hold the booking Expedia is now claiming they moved us to another hotel with no additional costs but are failing to recognize we were at Expedia's mercy to relocate us to the only available room on the island Expedia was able to locate, which came with higher resort fees, which we had to pay, no in room kitchen which cost us in a much higher food bill having to eat outWe reserved the room at the Westin particularly for the "in room kitchen" due to dietary restrictions and food allergiesI find Expedia's response and offer of only $credit offensive and truly a disgrace of customer service Sincerely, [redacted]
October 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] Expedia, Incis once again responding to the consumer complaint from [redacted] ( [redacted] ) regarding a refund requestAs previously stated, Expedia.com serves as a third party intermediary for travel providers such as airlines, and hotelsWe are unable to provide credit for something the hotel will not authorize to refund [redacted] claims her concern is the fact that we were unable to reach someone at the hotel who could approve a refund the day we were contacted by the customers [redacted] believes the hotel would have provided a refundWhile we did reach an agent at the hotel, the hotel initially did not have someone available who could approve a refundWhen Expedia was able to get in touch with someone from the hotel, Expedia advocated on the behalf of the customer and the hotel was provided the reason for the room cancelation as a canceled flightWe still did not get approval for a refund for any of the three itinerariesWe gladly accepted [redacted] ’s comment as feedback however it is up to the hotel on who they have available at any time to authorize agencies of a refundExpedia has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfactionWe have once again determined no refund will be provided to [redacted] At this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the refund and exchange issues We are currently investigating the new information brought to our attention by Mr***Once we have made contact with the airline to discuss the claim regarding his ticket being for Peruvia residents we will provide a response to the Revdex.comWe thank you for allowing us the opportunity to address the issues that were brought to our attention and appreciate Mr***’s patience while this case is reviewed further If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Angel A [redacted] Corporate Customer Service
April 24, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an airline fee refund request We attempted to contacted the customer to acknowledge receipt of their Revdex.com complaint and also request some further information from her Our records indicate on September 20, [redacted] booked itinerary # [redacted] for a flight aboard Trahsaero Airlines in Russia Before her departure the customer was notified that her flights had been cancelled and she would receive a refund As is required by banking regulations, the airline refunded the customer back to her original form of payment The customer’s American Express Card had expired and she had been issued a new one with a new expiration dateBecause this replacement happened during the time Transaero Airlines was refunding her, American Express rejected the credit that was issued to the old card Transaero, in the process of closing out their company accounting, still showed the ticket as being in a refunded status when Expedia attempted to assist the customer As we are no longer able to reach Transaero Airlines to attempt to secure a second refund for [redacted] Expedia has decided to make a one-time courtesy refund from our company to [redacted] *** We attempted to reach her by phone today to obtain the information on the new American Express Card so we could process the credit, however we have not yet reached herExpedia will continue to reach out to the customer until we are able to process the refund in the amount of $ We’ve also sent [redacted] a direct email requesting that she provide us with the best time to reach her by phone to conclude this matter We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Please review the following confirmation email attached and explain to me why it indicates " Liability Insurance included in this rental" and when I rented the vehicle, Alamo indicated that no liability insurance is included Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I have never booked a smoking room in all of my experience with using ExpediaLargely because it has always been well documented whether a room was smoking or non Now, that information is hidden at the bottom of the room descriptions, need three clicks to even find it, and there is coding errors within the text (&nasb;) so I'm not even convinced it was there properly when I made the bookingGiven the way it was listed, it leads to my concluding that Expedia is burying this info on purpose in order to create these kinds of issues(The hotel clerk even commented: "This happens all the time with Expedia...") Beyond that, it is completely unacceptable for the resolution to even getting a refund should take 5-days when someones travel needs are an immediate concernIt is clear that Expedia cares more about making a buck and does not care about providing quality products or customer supportI have deleted the Expedia app and have requested my Expedia account be permanently deleted Sincerely, [redacted]
October 7, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a car reservationOn October 7, 2016, Expedia processed a refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely,Lisa S [redacted] Tier Customer Service
April 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding two flight reservations We understand Mr [redacted] is requesting a full refund On March 29, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint; however he was not available Our records reflect on January 13, 2016, the customer self-booked two flight reservations The first is for [redacted] * [redacted] and [redacted] ***, using Expedia.com Travel is on Lufthansa, departing June 11, 2016, from San Francisco, California to Bengaluru, India; returning on August 13, 2016, from Bengaluru, India to San Jose, CaliforniaThe Itinerary number is [redacted] The second flight reservation is for [redacted] ***, travel is on Lufthansa, departing June 11, 2016, from San Francisco, California to Bengaluru, India; returning on August 13, 2016, from Bengaluru, India to San Jose, California The itinerary number is [redacted] The customer is stating they contacted Expedia, needing to transfer [redacted] ***’s (who is a child) ticket on to his ticket Additionally, the customer stated that [redacted] * [redacted] , needs to change the dates; however Expedia has not exchanged the tickets Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on March 11, 2016, the customer contacted Expedia, needing to transfer the ticket for [redacted] onto his ticket In addition, the customer stated that [redacted] * [redacted] would like to change the dates on their ticket Our agent advised the customer, they would need to contact the airline Our agent attempted to contact the airline; however, was unable to reach anyone Our agent advised the customer to contact Expedia the following day The customer understood On March 14, 2016, the customer contacted Expedia, needing to transfer the ticket [redacted] onto his ticket and needing to exchange the flight date for [redacted] * [redacted] ’s ticket Our agent contacted the airline and was advised the change may be possible; however, we would need to contact a different department On that same day, our agent contacted that department and was advised the customer cannot transfer the child’s ticket to a different ticket Our agent advised the customer The customer requested to speak to a supervisor The agent spoke to a supervisor who advised to transfer the customer; however the agent could not transfer the customer to the supervisor The supervisor advised they would contact the customer, however there was no answer The supervisor did leave a voice message for the customer The supervisor did contact Lufthansa and was advised they already divided the ticket for [redacted] on a new record locator [redacted] , with the same itinerary number [redacted] The new ticket is noted that [redacted] ***, the child is traveling with the adult [redacted] *** The airline advised, the customer was not charge for this change In reviewing Mr***’s account, the travel is confirmed for [redacted] and [redacted] ***, departing on June 11, The ticket for [redacted] * [redacted] , is also active and confirmed for travel on June 11, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased Lufthansa is the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card)Based on the fare rules, the tickets are nonrefundable, and carry a change fee of $per person We hope the customer understands Expedia cannot honor the request to refund If the customer needs to exchange the ticket, the customer can contact Expedia at 1-800-397- We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] concerns As previously advised, on August 4, Expedia was able to review the customer’s booking session that was made on July 3, The customer selected the Beach House Luxury Club Level Room and completed the reservation with that room type The customer did not select the Royal Estate Two Story One bedroom Beach Butler Villa Suite with Pool at any point during the booking session Expedia can provide the customer with two options: The first option is to change the room type; however, the customer will be responsible for any increase in price The second option, the customer can cancel and receive the refund for the hotel booking The customer can rebook the correct room type at the current rate online Expedia works from a live inventory, prices and or availability will fluctuateThe customer has to cancel the hotel booking before December 22, 2016, if not the reservation will be nonrefundable Expedia considers this matter as closed and will no longer address this matter any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
March 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund On February 23, 2016, we contacted Ms [redacted] to acknowledge receipt of the Revdex.com complaint, however she was not available Our records reflect on January 5, 2015, the customer self-book a flight reservation departing August 30, 2015, from New York to Nice, France; returning on September 6, 2015, from Nice, France to New York with Air France The customer is requesting full refund or full credit amount We can confirm on August 15, 2015, the customer contacted Expedia requesting to cancel the flight, and our agent processed the cancelation We can confirm on January 1, 2016, the customer contacted Expedia wanting to rebook the flight using a flight credit Our agent rebooked the flight and advised the customer the flight is not confirmed until it has been ticketed On that same day we sent an email advising the new flight was not confirmed Further research reflects on February 7, 2016, the customer contacted Expedia requesting a refund; the flight credit was expired The agent advised the customer that the credit was expired The customer requested to speak with a supervisor and was transferred to a supervisor The customer advised that they contacted Expedia to rebook their flight using a previous airline credit; however that was not done at the time of the booking The customer is requesting a full refund on the original ticket, or a full flight credit amount The supervisor advised the customer that we will honor the credit amount of $1,334.80; however, the customer declined the offer The customer has contacted Expedia several times, requesting a full refund or the full flight credit, the customer originally paid $2, 669.60, Expedia is excluding the change fee amount of $per person Also we are dividing the credit amount in half; Expedia did advise the customer that the new flight was not confirmed until ticketed At Expedia, we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us We regret any inconvenience this matter has caused We will honor Ms [redacted] credit for the amount of $1, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each reservation purchased Air France is the merchant of record and the company that charged the customer’s credit card, we have to abide by the rules and regulationsBased on the fare rules, the ticket is non-refundable, with a change fee of $300.00, plus any fare difference We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Even though expedia says that the money goes directly to the hotel I would like to point out that my credit card statement shows the full amount charged to expedia.comI just have the belief that a company is supposed to stand behind it's service and take care of it's customers It is clear to me that Expedia.com does not do that, and I will be sure to not do any further business with them, as well as make as many people aware as I possibly canSincerely, [redacted]
April 29, Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case# O- *** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the Revdex.com complaint from [redacted] (Revdex.com case number [redacted] ) regarding a vacation package We understand Mr [redacted] is requesting a copy of his itineraryOn April 27, 2015, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaintOur records indicate on April 14, 2015, our agent assisted the customer in booking a vacation package that included a flight and hotel reservation under itinerary (insert the number)Travel is on May 11, 2015, from College Station, TX to Las Vegas, NV, and returning on May 15, Hotel stay is with [redacted] ; also booked on a separate itinerary, [redacted] , roundtrip airport to hotel shuttle for travel on May 11, The customer is stating is has encountered difficulty in receiving his confirmation email of both itinerariesExpedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of the vendors It is never our intent to inconvenience our customers and it is disheartening when our customers feel we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service availableIn reviewing Mr [redacted] account, we have no record of him contacting us to request a confirmation emailWe have verified his itineraries are linked to his permanent account associated with the email address of [redacted] @aol.com This account was created on April 14, 2015, when the customer booked his package reservationOnce the booking was finalized, a confirmation email would have automatically been sent to this email accountWe apologize for any inconvenience encountered as a result of this matter On April 27, 2015, we contacted Mr [redacted] to confirm the details of his tripAlthough we were not able to confirm why Mr [redacted] did not receive the original booking confirmation in his AOL account, we resent the confirmations and he has confirmed they were received We regret Mr [redacted] experience was not as we would have hopedThe feedback the customer has provided will be helpful in looking at our customer service and gauging our customers' satisfaction and perceptionsFor your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customersWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
January 29, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Travelocity is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund We understand from Ms [redacted] complaint that she cancelled her flight reservation due to unsafe conditions in Mexico and claims that Delta Airlines approved to waive the cancellation fees We have been unable to locate an Expedia.com account or itinerary with the information providedIn order to properly research this matter and provide an appropriate response we ask that Ms [redacted] please provide the Expedia.com itinerary number associated with her reservation or the email address used at the time the reservation was made Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
September 20, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Mr [redacted] is requesting a refund On September 20, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate the customer is referring to a resort reservation booked through Expedia.com but no itinerary number is provided in the complaint and were unable to locate the itinerary using the customer’s email address provided Expedia regrets that we are not able to provide a resolution at this time If the customer would respond and provide the itinerary number for this reservation and the email address used when booking we would be happy to look into this matter further, and if approved by the resort, provide the requested refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I don't appreciate that the company stated I didn't contactthem.The day we arrived at the Radisson Resort,I phoned Expedia, because I specifically stated to the agent we were 4adults and 2children.How can 4grown adults sleep in a room together.Were is the respect for children that accompany us on the trip,a pull out bed wouldn't help were would it for in a tight room like we were so call book for.Im done with this company,will never book with them again and I will share my experience with friends ,family I am rejecting this reisponse because:Sincerely, [redacted]
March 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 16, 2016, Ms [redacted] booked a one way Spirit Airlines flight from Los Angeles, California to Chicago, Illinois scheduled for travel on June 23, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms***’s complaint that after cancelling the flight, she received an email from Expedia advising that she must utilize her airline credit prior to the purchase date during the following yearShe also stated that a rebooking fee would also be due upon rebookingMs [redacted] is requesting that Expedia refund the airfare and eliminate the rebooking fee We located an itinerary with a canceled flight with Spirit Airlines that Ms [redacted] booked on June 16, The airfare was $Spirit Airlines charges a rebooking fee of $As such, Ms [redacted] would be charged $to use her $creditWe understand that he rebooking fee is almost equal to the airfare and it would likely be cheaper to book a new flight Please note that Expedia serves as a third party intermediary the airline; in this case Spirit Airlines is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseMs [redacted] will also see the airlines name in the transaction information of her credit card statementAs Spirit Airlines was the merchant of record, they are also the party to set policy regarding their ticketsPlease note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themRegrettable, the rebooking fee can only be waived by the airline Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
May 5, Revdex.comAlaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] *Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund We are unable to contact Ms [redacted] to acknowledge receive of her Revdex.com complaint with the information that she has providedUpon further research, we are unable to locate an Expedia.com account related to Ms [redacted] complaint We respectfully request that Ms [redacted] provide us with the email address used to book the reservation and the itinerary number The requested information will enable us to appropriately address Ms [redacted] concernsWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The response from Expedia is completely unacceptable First, Expedia should be fully responsible for all the hotel reservations at their websiteIf the reservation is made, but the hotel states that they don't have any information in their system and they can't honor it, Expedia should take full responsibility for itHonestly, I have booked so many hotel reservations in the past and I have never experienced this type of problemTo me, this is the worst experience for hotel reservationI would never use Expedia to book anything in the futureTheir credibility and reputation have completely lost on my side Second, Expedia just ignored the truth I am tellingThey tried to escape from the responsibility they should takeI just wonder what is your feeling when you got rejected after 2-hour driving to the hotel you booked around 10pm at nightThey don't want to have the issue resolved rather than blaming the customer not calling them at late nightWhat a disappointment to their response Third, as one of travel booking websites or companies, Expedia doesn't even meet the customer's minimum need: make things workThis type of mistake is absolutely unforgivable Finally, I just want share my terrible customer experience with ExpediaThink about twice when you decide to make any reservation with ExpediaAs a customer, I will never make any reservation with Expedia in the future, plus I will try to convince my family and friends to avoid Expedia as much as possibleI believe that Expedia will lose more and more business if they keeps treating their customers like this.Sincerely, [redacted] ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if a refund is processed for the Spirit Airline tickets. I have included a credit card statement highlighting the charges. Sincerely, [redacted] ***
September 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOur records indicate on July 8, 2016, the customer self-booked a non-refundable hotel reservation through the Expedia.com websiteAccommodations were at the [redacted] from August 19, 2016, to August 21, We understand from the complaint, the customer is requesting a refundPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any policiesWe hope the customer understands that we must adhere to the policies dictated by the hotelUpon receipt of the Revdex.com submission, we have verified that at the time of booking, the customer agreed to the hotel’s terms and conditions which also can be found on the face of their itinerary: Cancellation and Change Policy: Refundable • Cancellations or changes made after 6:PM local hotel time, Friday, August 5, are subject to a hotel fee equal to night(s) plus taxes and fees• Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation On August 19, 2016, the customer contacted Expedia after the hotel chetime requesting to cancel the reservationAlthough the customer was already in full penalty, the assisting representative advised the customer that she would contact the hotel directly on the customer’s behalfAs the hotel was already closed for the evening, the hotel denied any refundHowever upon listening to the call recording between the customer and the Expedia agent, there may have been a misunderstandingOn September 23, 2016, Expedia processed a one-time courtesy refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refundsWe apologize for any inconvenience that may have occurred due to the delayWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I was informed by the Westin Hotel Managment, Expedia's Customer Service representative and Expedia's relocation department representative on 12/31/17, the mistake was made on Expedia's behalfI was informed by all three representatives Expedia was notified and directed to inform us PRIOR to our trip departure so they could make another arrangements with us and Expedia failed to follow through causing us the additional expensesExpedia representative and hotel management confirmed Expedia was notified of the over booking problem on December 28, Hotel management confirmed Expedia never confirmed our registration be sending the Westin Hotel our registered names to hold the booking Expedia is now claiming they moved us to another hotel with no additional costs but are failing to recognize we were at Expedia's mercy to relocate us to the only available room on the island Expedia was able to locate, which came with higher resort fees, which we had to pay, no in room kitchen which cost us in a much higher food bill having to eat outWe reserved the room at the Westin particularly for the "in room kitchen" due to dietary restrictions and food allergiesI find Expedia's response and offer of only $credit offensive and truly a disgrace of customer service Sincerely, [redacted]
October 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] Expedia, Incis once again responding to the consumer complaint from [redacted] ( [redacted] ) regarding a refund requestAs previously stated, Expedia.com serves as a third party intermediary for travel providers such as airlines, and hotelsWe are unable to provide credit for something the hotel will not authorize to refund [redacted] claims her concern is the fact that we were unable to reach someone at the hotel who could approve a refund the day we were contacted by the customers [redacted] believes the hotel would have provided a refundWhile we did reach an agent at the hotel, the hotel initially did not have someone available who could approve a refundWhen Expedia was able to get in touch with someone from the hotel, Expedia advocated on the behalf of the customer and the hotel was provided the reason for the room cancelation as a canceled flightWe still did not get approval for a refund for any of the three itinerariesWe gladly accepted [redacted] ’s comment as feedback however it is up to the hotel on who they have available at any time to authorize agencies of a refundExpedia has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfactionWe have once again determined no refund will be provided to [redacted] At this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the refund and exchange issues We are currently investigating the new information brought to our attention by Mr***Once we have made contact with the airline to discuss the claim regarding his ticket being for Peruvia residents we will provide a response to the Revdex.comWe thank you for allowing us the opportunity to address the issues that were brought to our attention and appreciate Mr***’s patience while this case is reviewed further If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Angel A [redacted] Corporate Customer Service
April 24, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an airline fee refund request We attempted to contacted the customer to acknowledge receipt of their Revdex.com complaint and also request some further information from her Our records indicate on September 20, [redacted] booked itinerary # [redacted] for a flight aboard Trahsaero Airlines in Russia Before her departure the customer was notified that her flights had been cancelled and she would receive a refund As is required by banking regulations, the airline refunded the customer back to her original form of payment The customer’s American Express Card had expired and she had been issued a new one with a new expiration dateBecause this replacement happened during the time Transaero Airlines was refunding her, American Express rejected the credit that was issued to the old card Transaero, in the process of closing out their company accounting, still showed the ticket as being in a refunded status when Expedia attempted to assist the customer As we are no longer able to reach Transaero Airlines to attempt to secure a second refund for [redacted] Expedia has decided to make a one-time courtesy refund from our company to [redacted] *** We attempted to reach her by phone today to obtain the information on the new American Express Card so we could process the credit, however we have not yet reached herExpedia will continue to reach out to the customer until we are able to process the refund in the amount of $ We’ve also sent [redacted] a direct email requesting that she provide us with the best time to reach her by phone to conclude this matter We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Please review the following confirmation email attached and explain to me why it indicates " Liability Insurance included in this rental" and when I rented the vehicle, Alamo indicated that no liability insurance is included Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I have never booked a smoking room in all of my experience with using ExpediaLargely because it has always been well documented whether a room was smoking or non Now, that information is hidden at the bottom of the room descriptions, need three clicks to even find it, and there is coding errors within the text (&nasb;) so I'm not even convinced it was there properly when I made the bookingGiven the way it was listed, it leads to my concluding that Expedia is burying this info on purpose in order to create these kinds of issues(The hotel clerk even commented: "This happens all the time with Expedia...") Beyond that, it is completely unacceptable for the resolution to even getting a refund should take 5-days when someones travel needs are an immediate concernIt is clear that Expedia cares more about making a buck and does not care about providing quality products or customer supportI have deleted the Expedia app and have requested my Expedia account be permanently deleted Sincerely, [redacted]
October 7, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a car reservationOn October 7, 2016, Expedia processed a refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely,Lisa S [redacted] Tier Customer Service
April 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding two flight reservations We understand Mr [redacted] is requesting a full refund On March 29, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint; however he was not available Our records reflect on January 13, 2016, the customer self-booked two flight reservations The first is for [redacted] * [redacted] and [redacted] ***, using Expedia.com Travel is on Lufthansa, departing June 11, 2016, from San Francisco, California to Bengaluru, India; returning on August 13, 2016, from Bengaluru, India to San Jose, CaliforniaThe Itinerary number is [redacted] The second flight reservation is for [redacted] ***, travel is on Lufthansa, departing June 11, 2016, from San Francisco, California to Bengaluru, India; returning on August 13, 2016, from Bengaluru, India to San Jose, California The itinerary number is [redacted] The customer is stating they contacted Expedia, needing to transfer [redacted] ***’s (who is a child) ticket on to his ticket Additionally, the customer stated that [redacted] * [redacted] , needs to change the dates; however Expedia has not exchanged the tickets Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on March 11, 2016, the customer contacted Expedia, needing to transfer the ticket for [redacted] onto his ticket In addition, the customer stated that [redacted] * [redacted] would like to change the dates on their ticket Our agent advised the customer, they would need to contact the airline Our agent attempted to contact the airline; however, was unable to reach anyone Our agent advised the customer to contact Expedia the following day The customer understood On March 14, 2016, the customer contacted Expedia, needing to transfer the ticket [redacted] onto his ticket and needing to exchange the flight date for [redacted] * [redacted] ’s ticket Our agent contacted the airline and was advised the change may be possible; however, we would need to contact a different department On that same day, our agent contacted that department and was advised the customer cannot transfer the child’s ticket to a different ticket Our agent advised the customer The customer requested to speak to a supervisor The agent spoke to a supervisor who advised to transfer the customer; however the agent could not transfer the customer to the supervisor The supervisor advised they would contact the customer, however there was no answer The supervisor did leave a voice message for the customer The supervisor did contact Lufthansa and was advised they already divided the ticket for [redacted] on a new record locator [redacted] , with the same itinerary number [redacted] The new ticket is noted that [redacted] ***, the child is traveling with the adult [redacted] *** The airline advised, the customer was not charge for this change In reviewing Mr***’s account, the travel is confirmed for [redacted] and [redacted] ***, departing on June 11, The ticket for [redacted] * [redacted] , is also active and confirmed for travel on June 11, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased Lufthansa is the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card)Based on the fare rules, the tickets are nonrefundable, and carry a change fee of $per person We hope the customer understands Expedia cannot honor the request to refund If the customer needs to exchange the ticket, the customer can contact Expedia at 1-800-397- We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] concerns As previously advised, on August 4, Expedia was able to review the customer’s booking session that was made on July 3, The customer selected the Beach House Luxury Club Level Room and completed the reservation with that room type The customer did not select the Royal Estate Two Story One bedroom Beach Butler Villa Suite with Pool at any point during the booking session Expedia can provide the customer with two options: The first option is to change the room type; however, the customer will be responsible for any increase in price The second option, the customer can cancel and receive the refund for the hotel booking The customer can rebook the correct room type at the current rate online Expedia works from a live inventory, prices and or availability will fluctuateThe customer has to cancel the hotel booking before December 22, 2016, if not the reservation will be nonrefundable Expedia considers this matter as closed and will no longer address this matter any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
March 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund On February 23, 2016, we contacted Ms [redacted] to acknowledge receipt of the Revdex.com complaint, however she was not available Our records reflect on January 5, 2015, the customer self-book a flight reservation departing August 30, 2015, from New York to Nice, France; returning on September 6, 2015, from Nice, France to New York with Air France The customer is requesting full refund or full credit amount We can confirm on August 15, 2015, the customer contacted Expedia requesting to cancel the flight, and our agent processed the cancelation We can confirm on January 1, 2016, the customer contacted Expedia wanting to rebook the flight using a flight credit Our agent rebooked the flight and advised the customer the flight is not confirmed until it has been ticketed On that same day we sent an email advising the new flight was not confirmed Further research reflects on February 7, 2016, the customer contacted Expedia requesting a refund; the flight credit was expired The agent advised the customer that the credit was expired The customer requested to speak with a supervisor and was transferred to a supervisor The customer advised that they contacted Expedia to rebook their flight using a previous airline credit; however that was not done at the time of the booking The customer is requesting a full refund on the original ticket, or a full flight credit amount The supervisor advised the customer that we will honor the credit amount of $1,334.80; however, the customer declined the offer The customer has contacted Expedia several times, requesting a full refund or the full flight credit, the customer originally paid $2, 669.60, Expedia is excluding the change fee amount of $per person Also we are dividing the credit amount in half; Expedia did advise the customer that the new flight was not confirmed until ticketed At Expedia, we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us We regret any inconvenience this matter has caused We will honor Ms [redacted] credit for the amount of $1, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each reservation purchased Air France is the merchant of record and the company that charged the customer’s credit card, we have to abide by the rules and regulationsBased on the fare rules, the ticket is non-refundable, with a change fee of $300.00, plus any fare difference We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Even though expedia says that the money goes directly to the hotel I would like to point out that my credit card statement shows the full amount charged to expedia.comI just have the belief that a company is supposed to stand behind it's service and take care of it's customers It is clear to me that Expedia.com does not do that, and I will be sure to not do any further business with them, as well as make as many people aware as I possibly canSincerely, [redacted]
April 29, Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case# O- *** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the Revdex.com complaint from [redacted] (Revdex.com case number [redacted] ) regarding a vacation package We understand Mr [redacted] is requesting a copy of his itineraryOn April 27, 2015, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaintOur records indicate on April 14, 2015, our agent assisted the customer in booking a vacation package that included a flight and hotel reservation under itinerary (insert the number)Travel is on May 11, 2015, from College Station, TX to Las Vegas, NV, and returning on May 15, Hotel stay is with [redacted] ; also booked on a separate itinerary, [redacted] , roundtrip airport to hotel shuttle for travel on May 11, The customer is stating is has encountered difficulty in receiving his confirmation email of both itinerariesExpedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of the vendors It is never our intent to inconvenience our customers and it is disheartening when our customers feel we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service availableIn reviewing Mr [redacted] account, we have no record of him contacting us to request a confirmation emailWe have verified his itineraries are linked to his permanent account associated with the email address of [redacted] @aol.com This account was created on April 14, 2015, when the customer booked his package reservationOnce the booking was finalized, a confirmation email would have automatically been sent to this email accountWe apologize for any inconvenience encountered as a result of this matter On April 27, 2015, we contacted Mr [redacted] to confirm the details of his tripAlthough we were not able to confirm why Mr [redacted] did not receive the original booking confirmation in his AOL account, we resent the confirmations and he has confirmed they were received We regret Mr [redacted] experience was not as we would have hopedThe feedback the customer has provided will be helpful in looking at our customer service and gauging our customers' satisfaction and perceptionsFor your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customersWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
January 29, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Travelocity is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund We understand from Ms [redacted] complaint that she cancelled her flight reservation due to unsafe conditions in Mexico and claims that Delta Airlines approved to waive the cancellation fees We have been unable to locate an Expedia.com account or itinerary with the information providedIn order to properly research this matter and provide an appropriate response we ask that Ms [redacted] please provide the Expedia.com itinerary number associated with her reservation or the email address used at the time the reservation was made Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
September 20, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Mr [redacted] is requesting a refund On September 20, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate the customer is referring to a resort reservation booked through Expedia.com but no itinerary number is provided in the complaint and were unable to locate the itinerary using the customer’s email address provided Expedia regrets that we are not able to provide a resolution at this time If the customer would respond and provide the itinerary number for this reservation and the email address used when booking we would be happy to look into this matter further, and if approved by the resort, provide the requested refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I don't appreciate that the company stated I didn't contactthem.The day we arrived at the Radisson Resort,I phoned Expedia, because I specifically stated to the agent we were 4adults and 2children.How can 4grown adults sleep in a room together.Were is the respect for children that accompany us on the trip,a pull out bed wouldn't help were would it for in a tight room like we were so call book for.Im done with this company,will never book with them again and I will share my experience with friends ,family I am rejecting this reisponse because:Sincerely, [redacted]
March 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 16, 2016, Ms [redacted] booked a one way Spirit Airlines flight from Los Angeles, California to Chicago, Illinois scheduled for travel on June 23, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms***’s complaint that after cancelling the flight, she received an email from Expedia advising that she must utilize her airline credit prior to the purchase date during the following yearShe also stated that a rebooking fee would also be due upon rebookingMs [redacted] is requesting that Expedia refund the airfare and eliminate the rebooking fee We located an itinerary with a canceled flight with Spirit Airlines that Ms [redacted] booked on June 16, The airfare was $Spirit Airlines charges a rebooking fee of $As such, Ms [redacted] would be charged $to use her $creditWe understand that he rebooking fee is almost equal to the airfare and it would likely be cheaper to book a new flight Please note that Expedia serves as a third party intermediary the airline; in this case Spirit Airlines is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseMs [redacted] will also see the airlines name in the transaction information of her credit card statementAs Spirit Airlines was the merchant of record, they are also the party to set policy regarding their ticketsPlease note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themRegrettable, the rebooking fee can only be waived by the airline Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
May 5, Revdex.comAlaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] *Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund We are unable to contact Ms [redacted] to acknowledge receive of her Revdex.com complaint with the information that she has providedUpon further research, we are unable to locate an Expedia.com account related to Ms [redacted] complaint We respectfully request that Ms [redacted] provide us with the email address used to book the reservation and the itinerary number The requested information will enable us to appropriately address Ms [redacted] concernsWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The response from Expedia is completely unacceptable First, Expedia should be fully responsible for all the hotel reservations at their websiteIf the reservation is made, but the hotel states that they don't have any information in their system and they can't honor it, Expedia should take full responsibility for itHonestly, I have booked so many hotel reservations in the past and I have never experienced this type of problemTo me, this is the worst experience for hotel reservationI would never use Expedia to book anything in the futureTheir credibility and reputation have completely lost on my side Second, Expedia just ignored the truth I am tellingThey tried to escape from the responsibility they should takeI just wonder what is your feeling when you got rejected after 2-hour driving to the hotel you booked around 10pm at nightThey don't want to have the issue resolved rather than blaming the customer not calling them at late nightWhat a disappointment to their response Third, as one of travel booking websites or companies, Expedia doesn't even meet the customer's minimum need: make things workThis type of mistake is absolutely unforgivable Finally, I just want share my terrible customer experience with ExpediaThink about twice when you decide to make any reservation with ExpediaAs a customer, I will never make any reservation with Expedia in the future, plus I will try to convince my family and friends to avoid Expedia as much as possibleI believe that Expedia will lose more and more business if they keeps treating their customers like this.Sincerely, [redacted] ***