October 19, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation refund and compensation request Our records show on October 11, 2014, Mr [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] , with travel date as November 19, We understand from Mr [redacted] complaint, he was led to believe he could re-book from a canceled flightThe customer also stated he was advised he could notThe customer is requesting a refund for the money lost and compensation for inconvenience caused.Upon researching the customer’s complaint, we can confirm Mr [redacted] brought this matter to our attention on October 9, The customer was advised ticket and any credit related to it, was being held by the airlineMr [redacted] was advised to contact the airline directly to book a new flight using a past creditWe can also confirm Mr [redacted] sent an email correspondence to Expedia stating he had contacted the airline and a new flight was reissued.Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorBased on the information provided above, we are unable to honor Mr [redacted] request for a refund or compensation.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A [redacted] Tier Customer Service
November 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] , (Revdex.com case number [redacted] ) regarding a refund request Our records reflect on October 26, Mr [redacted] accessed Expedia.com and self-booked itinerary [redacted] for flights departing on March 10, from Portland,Me to Cancun, Mexico, returning March 15, The itinerary also included a stay at the Hyatt Zilara Cancun - Adults Only - All Inclusive resort for corresponding dates The customer contacted an Expedia customer service agent on October 28, and upgraded his room type to an Ocean Front JrKing Suite We understand from the customer’s correspondence he is questioning the price increase for upgrading his room and is stating he saw lower pricing on our site Expedia uses real-time reservation databases for our travel products, such as cars, hotels, cruises, and flights and any combination of these products as a bundled itinerary These databases link to our vendor partner’s companies, and contain up to the moment prices and availability Information in the databases is updated constantly by vendors, as pricing changes and travel related items are sold to our customers and customers who are accessing the same pool of products independently, or through other travel companies Vendors also limit the amount of their product available for discounted pricing As the discounted items sell out, low prices may no longer be available It is possible that a specific price or travel item is available when customers begin planning their trip, and is no longer available when they try to finalize their purchase Also of note, Expedia’s banner page is not updated in real time, as the booking portion of the site is, so banner pricing may be different than actual, up to the moment, pricing from the respective vendorsVendors can also lower pricing to increase sales, often just for a certain amount of time or a limited amount of rooms Expedia books at the pricing available at the moment a booking is completed As stated in the Terms of Use for our website, that the customer agrees to when utilizing our services, all our travel products prices and availability are subject to change until customers have completed their purchase and a reservation is confirmedExpedia provides a final summary for customer’s to review before they enter their payment information if booing online, or the agent provides the final pricing before charging the customer’s card If they are not in agreement with the final price provided, they have opportunity to cancel or change the reservation before making a purchase While Expedia does not charge a fee for making changes, we are bound by the terms and conditions, and available pricing from the vendors and the customer does pay any increase in price for the travel product if they are making a change Expedia agents do not set pricing and cannot change it manually Expedia does offer a Best Price Guarantee that is available on bundled products for the first hours after booking Under our Best Price Guarantee (BPG) program, Expedia will credit or refund the difference in price of the itinerary, if a customer finds a lower rate on Expedia.com or on another US based website within 24-hrs of the booking The price match request, along with qualifying screen shots, must be submitted online within hours of the original bookingThe lower priced itinerary needs to meet specific requirements to qualifyFollowing is a link to the Expedia Best Price Guarantee Terms and Conditions were provided on the website:http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US: As the booking change was made at the request of Mr [redacted] and the price was provided to him by the agent before being charged, we find that no error was made Had the customer found a lower price on our site for the exact same booking, products, and room type and submitted a BPG request within hours we would have reviewed it for a possible refund Regrettably we cannot agree to a refund at this time The price was valid at the time the itinerary was updated We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is how expedia should resolve this issue at the beginningI give my card info to Expedia and trust themTherefore, they should do what they have promised to customersI regret that being such a successful OTA, Expedia does what it should do only after a customer spends hours communicating with them and complaining to Revdex.com Sincerely, [redacted] ***
June 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationOur records indicate that on January 12, 2017, the customer self-booked a flight reservation, through the Expedia.com websiteTravel was with Delta AirlinesWe understand from the complaint the customer is requesting compensationAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedThe customer contacted Expedia on June 14, 2017, stating that she attempted to cancel the outbound flights of her reservation and the whole reservation was cancelled in errorPer all airlines terms and agreements, and due to security reasons, when a traveler is unable to utilize the initial outbound portion of their flight, the airline will subsequently cancel all remaining legs of the flightHowever as a courtesy, on June 15, 2017, Expedia processed a refund in the amount of $back to the customer’s original form of paymentExpedia is unable to issue compensation for new flightsWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:the original cost of this reservation prior to the best price guarantee that I submitted was $I should have been able to use the $coupon, thus the reason I am asking for that amount to be credited as I called the same day it was booked to let Expedia know the system popped up with an error msg Sincerely, [redacted]
May 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] S [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Ms***’s complaint is in regards to a flight refund due to Zika Virus concerns Our records indicate on March 6, the customer booked package itinerary #[redacted] for round trip flights from Salt Lake City, Utah to Punta Cana, Dominican Republic departing May 8, and returning May 13, with a stay at the [redacted] for corresponding dates Due to concerns regarding the Zika Virus, Ms [redacted] cancelled her itinerary Our records further reflect that this matter has been resolved with the processing of two refunds On April 15, Expedia processed a refund in the amount of $for the resort portion of the booking A second refund, also processed on April 15, 2016, in the amount of $1,for the flight portion of the itinerary completed the full refund of the customer’s original charge of $2, The refunds were returned to the customer’s original form of payment, and the amount of time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
April 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
August 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***, We regret to hear Ms [redacted] did not accept our response and/or resolution offered In our correspondence to the Revdex.com on July 23, 2015, the customer was advised the Discover Card Promotion, coupon codes, associated terms and conditions were originally published to a Discover Card member’s only siteThese coupon codes were improperly leaked to third party sites without Expedia’s consent and the full terms and conditions of the Promotion and Coupon Codes were not published by those sites Because the hotel reservation was made in violation of one of more of the restrictions in the Terms and Conditions of this Discover Card Promotion, including but not limited to the condition that a Discover Card would be used for the purchase, the reservation was cancelled As a result, Expedia stands by our previous resolution; the hotel reservation will not be refunded or other compensation provided Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier - Customer Service Expedia, Inc Revdex.com Rebuttal – Discover Card
August 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear that he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel collect reservationOur records indicate that on February 5, 2016, Mr [redacted] self-booked a “Hotel Collect” reservation (amount to be charged directly by the hotel, not Expedia – Expedia received no funds from Mr [redacted] for this reservation) through the Expedia.com websiteHowever, the customer is stating that the self-booked reservation on February 5, 2016, was charged by ExpediaAt this time, we are requesting Mr [redacted] submit a copy of his credit card statement showing Expedia charged him for the reservationUpon receipt of this information we will further assist Mr [redacted] in resolving this issueSincerely, Lisa S [redacted] Tier Customer Service
November 30, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Mr [redacted] and Mrs [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mrand Mrs [redacted] are requesting a refundOn November 28, 2016, we received receipt of the Revdex.com complaint Our records reflect on May 7, 2016, the customer self-booked a pay later hotel reservation at The Garden Inn for two room’s chedate September 23, 2016, check-out date September 25, Itinerary Number: [redacted] On May 8, 2016, the customer self-booked a pay later hotel reservation at The Garden Inn for two room’s chedate November 18, 2016, check-out date November 20, Itinerary Number: [redacted] The customer is stating they canceled both itineraries; however the customer was only refunded for one reservation Upon further researching this matter, we can confirm on November 28, 2016, the customer contacted Expedia advising they canceled both itinerariesExpedia contacted the hotel; they would not authorize the refund Expedia is able to review the customer’s cancellation session that was done on August 14, The customer only selected to cancel the itinerary number: [redacted] and continued with the cancellation On November 30, 2016, Expedia contacted the hotel on the customer’s behalf; they will not authorize the refund Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersEach vendor has its own specific set of policies and procedures as does each booking purchased We hope the customer understands Expedia must adhere to the hotel’s policyThe Garden Inn was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
July 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn June 24, 2015, the customer contacted Expedia requesting a refund due to the customer being double billedThe assisting representative advised the customer to submit a fax with the detailed chargesOn July 21, 2015, Expedia processed a refund in the amount of $back to Mr [redacted] ’s original form of paymentThe time it takes to post the refund to his account depends on how quickly his credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
October 24, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Mr [redacted] did not accept our response and/or resolution offered After further review of Mr [redacted] ’s complaint, we can confirm on October 19, 2016, a $BPG coupon was placed on the customer’s accountMr [redacted] can review all of the coupons given by logging into his account and going to “view coupons” sectionIt will show the coupons as given for itinerary # [redacted] which is the same as itinerary # [redacted] Expedia’s goal is to provide an exceptional customer service experienceWe do regret any inconvenience he has encounteredAs the BPG coupon has been provided and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia.com considers this matter closed Again, thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
May 30, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the customer service issues We understand from Ms***’s complaint, after the failed attempts to resolve and car reservation issue encountered with customer service, no proper resolution was providedMs [redacted] is requesting a partial refund of account points for poor customer service received Upon researching the customer’s complaint, our records show on May 11, 2016, Ms [redacted] contacted customer service regarding her Budget car reservation in which the wrong vehicle was providedFurther research shows, Budget was contacted but was not able to provide any details about the car reservation Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a courtesy a $Expedia Travel coupon was places on the customer’s account to be use for future travelAs compensation has been provided and the issue resolved to Ms***’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I did not purchase a ticket with [redacted] , nor submitted any of my credit card to themThe purchase relationship was with EXPEDIASomething failed in the communication between Expedia and [redacted] that duplicated the bookingI expect EXPEDIA to take responsibility and work with [redacted] their partner to resolve this situation Sincerely, [redacted] ***
June 21, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia's response is a complete contradiction of the airline, how they are responding to their customers who are experiencing the same cancellations and how their competitors are respondingExpedia noted that it would take up to weeksI followed up with the airline (EA) and the airline said they processed the refund immediately the day I called Expedia while Expedia put me on hold while speaking with the airlineThe airline's feedback in my followup on the conversation with Expedia was the timing of weeks given was inaccurateAlso, I had several friends book the same flights with Expedia and with PricelineFor some of Expedia's customers with the same issue, they processed the refund immediatelyFor the peer who purchased the airline flight cancellation with Priceline, their refund was processed within hoursTherefore, I can only conclude that Expedia is not consistently resolving the issueI booked with Expedia therefore I expect Expedia to refund me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was informed by a supervisor that after my last trip to Long Island I could call in and they would erase all the guest accounts that utilized the address [redacted] That way the permanent account that makes use of [redacted] would workNow they are changing their story because they do not want to take the time and effort to correct a mistake that is due to a design flaw in their systemI have many years of experience in the IT industry and I know this problem can be solved as I have worked for major world class financial institutions The Revdex.com should not tolerate such nonsense from ExpediaWhat if other users forget to log in to their permanent account using their standard email address but use a guest account themselves and enter in their standard email address? They will be faced with the same problem I have and will be very inconvenienced to have to use a new email addressThis is customer service at its worst and the Revdex.com should lower their rating if they refuse to fix the error It's hard to believe that a multinational company such as Expedia will not put in the time and effort to fix such a simple problemIf you notice, no one from their IT division answered this issueI can never get past customer service representatives to speak to someone in the IT departmentThey make the ridiculous claim that there is no IT department to talk to: Obviously this is because given the complexity of their operations there have to be database experts and system administrators who work behind the scene to ensure smooth technical operationsThese are the staff members who can fix this problemI was promised by a customer service representative that someone from their IT team would call me but they never didThey claimed they did not have my phone number even though that would be easy to find out given that I have booked many flights with Expedia so they have my cell number on handVery irresponsible and irritating I would ask the Revdex.com to publish my plight publicly so that the public knows how Expedia mistreats its customersI now have to call in and manually book a flight on the phone if I want to use my permanent account since I cannot do so onlineThe java error I submitted with this complaint is proof that there is a problem on their end and the Revdex.com should take note of that and inform the public accordingly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The issue regarding the was resolved on January 9th The issue regarding the other fees was not That reflected negatively on me at the bank and it was not even my fault The cancellation was not completed on Expedia end because they send the cancellation fax to the wrong number I am puzzled that you can send the reservation fax to the correct number but send the cancellation fax to the wrong number I have booked several trips through Expedia and have never have this problemExpedia speak of a refund policy but what is the cancellation policy? Do you receive a confirmation email regarding reservations and cancellations? I am very unhappy with this treatment that I am getting
To Whom It May Concern:I have NOT RECEIVED a refund! I only received a $106, not a refund in full nor availability to re-use the ticket as promised via EmailSincerely, [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Again, attached is response from [redacted] Mr [redacted] ,first my apologies if I have misspelled your name as this is how it was given me by Ms [redacted] (writing not in capital letter her last name as so is showing professionally yet officially on Emails to customers).Secondly, I would like to present you her letter to me from April 9th, 2015, which she denies she wrote nor has.Dear Ms [redacted] , Thank you for flying with [redacted] ! As per our conversation with the travel agent this email is to inform you about the conditions of the rebooking of your ticketAll the details are already confirmed by Expedia after checking with youOur supervisor exceptionally allowed you to change the date of travel without paying penalty as long as ticket is exchanged within ticket validityThat is until the 12-th of March The new flights should be flown by that time Whenever you are ready to travel please contact Expedia again, inform them about new datesThey will be able to check the price for youAll they need from us is a waiver code to be able to process transaction on their sideYou do not need to call us anymoreExpedia will be able to take care of all the changes Best regards, [redacted] Customer Service Center USA [redacted] Reservation USA: [redacted] comwww[redacted] .com "As for third point I have spend endless hours on the phone, mostly on hold, with [redacted] trying to proceed with the above mentioned option to use my unused previous ticket from April 10th, but like with a magic stick nobody know anything about it even with the above clear documentation.After literally hours and hours and days I might add, I was promised refund of the ticket insteadI have received $106.04, does that seem like a refund to you for a ticket over $1,000? [redacted] told me that I must have specifically spoken to you, in which case please pay attention to your own words and since all the conversations are recorder for customer learning purposes, please rewind some for you as you promised (and/or other manager if [redacted] is blaming only you) to refund the rest of the ticket to the card it has been purchased withI have not received any.I have several times mentioned that I'm willing to pay a difference between a ticket purchased then and now if needed, but I will not buy a new ticket for a full price again especially not with your [redacted] if treated this way.Please, either comply with [redacted] letter and/or with your promise of full refund to this matterI appreciate IMMEDIATE resolution as it's ruining my plans of travel and travel datesI have already been forced to report you to Revdex.com, but I will have to take matters to even higher levels if necessaryI hope you will give it a deep consideration and also please advise your employee to stop laughing out loud at the customer in the back on of the phoneThank you in advance and I'm looking forward your response.Sincerely, [redacted] @gmail.comP.SThe unprofessionalism on [redacted] part has truly shocked meBesides hanging up me, laughing with others and putting me on hold thinking I didn't hear it first, I'm stunnedMy manager would have a serious talk with me if consequences of my actions would not be even punishable much harsher Reply Forward [redacted] < [redacted] @gmail.com> Jul (days ago)to [redacted] I will NOT accept your E-mail saying that you will NOT refund my original ticket NOR let me re-use itAGAIN, I'm sending you an E-mail I have received confirming the ability to use it up to March 12, I have already submitted my correspondence with you and Ms [redacted] to the court and will let you know when you will need to appear in person and/or how you will have to respond to themThis action wouldn't be necessary if your company would comply with a written promise to mePlease take this action seriously as you left me no other option.As per Ms***, I have a right to re-use the ticket! Have no idea why you are changing the rule after she made it clear in writing!Sincerely, [redacted] ---------- Forwarded message ----------From: [redacted] < [redacted] @gmail.com>Date: Tue, Jul 21, at 3:PMSubject: To Mr [redacted] (Please execuse if spelling is incorrect)To: [redacted] @ [redacted] .comMr [redacted] ,first my apologies if I have misspelled your name as this is how it was given me by Ms [redacted] (writing not in capital letter her last name as so is showing professionally yet officially on Emails to customers).Secondly, I would like to present you her letter to me from April 9th, 2015, which she denies she wrote nor has.Dear Ms [redacted] , Thank you for flying with [redacted] ! As per our conversation with the travel agent this email is to inform you about the conditions of the rebooking of your ticketAll the details are already confirmed by Expedia after checking with youOur supervisor exceptionally allowed you to change the date of travel without paying penalty as long as ticket is exchanged within ticket validityThat is until the 12-th of March The new flights should be flown by that time Whenever you are ready to travel please contact Expedia again, inform them about new datesThey will be able to check the price for youAll they need from us is a waiver code to be able to process transaction on their sideYou do not need to call us anymoreExpedia will be able to take care of all the changes Best regards, [redacted] Customer Service Center USA*** [redacted] Reservation USA: [redacted] @ [redacted] .comwww[redacted] .com "As for third point I have spend endless hours on the phone, mostly on hold, with [redacted] trying to proceed with the above mentioned option to use my unused previous ticket from April 10th, but like with a magic stick nobody know anything about it even with the above clear documentation.After literally hours and hours and days I might add, I was promised refund of the ticket insteadI have received $106.04, does that seem like a refund to you for a ticket over $1,000? [redacted] told me that I must have specifically spoken to you, in which case please pay attention to your own words and since all the conversations are recorder for customer learning purposes, please rewind some for you as you promised (and/or other manager if [redacted] is blaming only you) to refund the rest of the ticket to the card it has been purchased withI have not received any.I have several times mentioned that I'm willing to pay a difference between a ticket purchased then and now if needed, but I will not buy a new ticket for a full price again especially not with your [redacted] if treated this way.Please, either comply with [redacted] letter and/or with your promise of full refund to this matterI appreciate IMMEDIATE resolution as it's ruining my plans of travel and travel datesI have already been forced to report you to Revdex.com, but I will have to take matters to even higher levels if necessaryI hope you will give it a deep consideration and also please advise your employee to stop laughing out loud at the customer in the back on of the phoneThank you in advance and I'm looking forward your response.Sincerely, [redacted] gmail.comP.SThe unprofessionalism on [redacted] part has truly shocked meBesides hanging up me, laughing with others and putting me on hold thinking I didn't hear it first, I'm stunnedMy manager would have a serious talk with me if consequences of my actions would not be even punishable much harsherReply Forward [redacted] < [redacted] @gmail.com> 5:AM (hours ago)to [redacted] .usa I have had to escalate my request to your headquartersPlease pay attention to your own Email promising me a ticket up to March 12, 2016.Sincerely, [redacted]
October 19, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation refund and compensation request Our records show on October 11, 2014, Mr [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] , with travel date as November 19, We understand from Mr [redacted] complaint, he was led to believe he could re-book from a canceled flightThe customer also stated he was advised he could notThe customer is requesting a refund for the money lost and compensation for inconvenience caused.Upon researching the customer’s complaint, we can confirm Mr [redacted] brought this matter to our attention on October 9, The customer was advised ticket and any credit related to it, was being held by the airlineMr [redacted] was advised to contact the airline directly to book a new flight using a past creditWe can also confirm Mr [redacted] sent an email correspondence to Expedia stating he had contacted the airline and a new flight was reissued.Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorBased on the information provided above, we are unable to honor Mr [redacted] request for a refund or compensation.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A [redacted] Tier Customer Service
November 2, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] , (Revdex.com case number [redacted] ) regarding a refund request Our records reflect on October 26, Mr [redacted] accessed Expedia.com and self-booked itinerary [redacted] for flights departing on March 10, from Portland,Me to Cancun, Mexico, returning March 15, The itinerary also included a stay at the Hyatt Zilara Cancun - Adults Only - All Inclusive resort for corresponding dates The customer contacted an Expedia customer service agent on October 28, and upgraded his room type to an Ocean Front JrKing Suite We understand from the customer’s correspondence he is questioning the price increase for upgrading his room and is stating he saw lower pricing on our site Expedia uses real-time reservation databases for our travel products, such as cars, hotels, cruises, and flights and any combination of these products as a bundled itinerary These databases link to our vendor partner’s companies, and contain up to the moment prices and availability Information in the databases is updated constantly by vendors, as pricing changes and travel related items are sold to our customers and customers who are accessing the same pool of products independently, or through other travel companies Vendors also limit the amount of their product available for discounted pricing As the discounted items sell out, low prices may no longer be available It is possible that a specific price or travel item is available when customers begin planning their trip, and is no longer available when they try to finalize their purchase Also of note, Expedia’s banner page is not updated in real time, as the booking portion of the site is, so banner pricing may be different than actual, up to the moment, pricing from the respective vendorsVendors can also lower pricing to increase sales, often just for a certain amount of time or a limited amount of rooms Expedia books at the pricing available at the moment a booking is completed As stated in the Terms of Use for our website, that the customer agrees to when utilizing our services, all our travel products prices and availability are subject to change until customers have completed their purchase and a reservation is confirmedExpedia provides a final summary for customer’s to review before they enter their payment information if booing online, or the agent provides the final pricing before charging the customer’s card If they are not in agreement with the final price provided, they have opportunity to cancel or change the reservation before making a purchase While Expedia does not charge a fee for making changes, we are bound by the terms and conditions, and available pricing from the vendors and the customer does pay any increase in price for the travel product if they are making a change Expedia agents do not set pricing and cannot change it manually Expedia does offer a Best Price Guarantee that is available on bundled products for the first hours after booking Under our Best Price Guarantee (BPG) program, Expedia will credit or refund the difference in price of the itinerary, if a customer finds a lower rate on Expedia.com or on another US based website within 24-hrs of the booking The price match request, along with qualifying screen shots, must be submitted online within hours of the original bookingThe lower priced itinerary needs to meet specific requirements to qualifyFollowing is a link to the Expedia Best Price Guarantee Terms and Conditions were provided on the website:http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US: As the booking change was made at the request of Mr [redacted] and the price was provided to him by the agent before being charged, we find that no error was made Had the customer found a lower price on our site for the exact same booking, products, and room type and submitted a BPG request within hours we would have reviewed it for a possible refund Regrettably we cannot agree to a refund at this time The price was valid at the time the itinerary was updated We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is how expedia should resolve this issue at the beginningI give my card info to Expedia and trust themTherefore, they should do what they have promised to customersI regret that being such a successful OTA, Expedia does what it should do only after a customer spends hours communicating with them and complaining to Revdex.com Sincerely, [redacted] ***
June 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationOur records indicate that on January 12, 2017, the customer self-booked a flight reservation, through the Expedia.com websiteTravel was with Delta AirlinesWe understand from the complaint the customer is requesting compensationAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedThe customer contacted Expedia on June 14, 2017, stating that she attempted to cancel the outbound flights of her reservation and the whole reservation was cancelled in errorPer all airlines terms and agreements, and due to security reasons, when a traveler is unable to utilize the initial outbound portion of their flight, the airline will subsequently cancel all remaining legs of the flightHowever as a courtesy, on June 15, 2017, Expedia processed a refund in the amount of $back to the customer’s original form of paymentExpedia is unable to issue compensation for new flightsWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:the original cost of this reservation prior to the best price guarantee that I submitted was $I should have been able to use the $coupon, thus the reason I am asking for that amount to be credited as I called the same day it was booked to let Expedia know the system popped up with an error msg Sincerely, [redacted]
May 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] S [redacted] (Revdex.com case number [redacted] ) regarding a refund requestWe understand Ms***’s complaint is in regards to a flight refund due to Zika Virus concerns Our records indicate on March 6, the customer booked package itinerary #[redacted] for round trip flights from Salt Lake City, Utah to Punta Cana, Dominican Republic departing May 8, and returning May 13, with a stay at the [redacted] for corresponding dates Due to concerns regarding the Zika Virus, Ms [redacted] cancelled her itinerary Our records further reflect that this matter has been resolved with the processing of two refunds On April 15, Expedia processed a refund in the amount of $for the resort portion of the booking A second refund, also processed on April 15, 2016, in the amount of $1,for the flight portion of the itinerary completed the full refund of the customer’s original charge of $2, The refunds were returned to the customer’s original form of payment, and the amount of time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
April 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
I have forwarded the cancellations from Expedia to Revdex.com few minutes ago They are addressed as "[email protected]" and referenced my complaint ID # [redacted] Please see these cancellations from Expedia for car rental itinerary # [redacted] , and two airline ticket cancellations for $610, and hotel cancellation itinerary # [redacted] .- [redacted] Complaint ID # [redacted] Revdex.com - Please see one of the cancellations for the rental car from Expedia.com, yet it continues lying never received my cancellations Rental car itinerary # [redacted] - [redacted] ***On Saturday, September 24, 4:PM, Expedia.com wrote: Your car reservation has been cancelled Thank you for choosing Expedia for your travel reservationWe're sorry your plans didn't work outWhen you're ready to book a new trip we'll be happy to help youPick up12:00pmOct 12, 2016Kailua-Kona (KOA) Drop off12:00pmOct 19, 2016Kailua-Kona (KOA) Compact or 4-Door CarNissan Versa or similarReserved for [redacted] *** For specific rental questions, contact the car agency at (reservation), +(direct) Price SummaryTotal Price $ Please do not reply to this messageThis email was sent from a notification-only email address that cannot accept incoming email.You are receiving this transactional email based on a recent booking or account-related update on Expedia.com© Expedia, IncAll rights reservedExpedia, Expedia Extras, Best Price Guarantee, Trend Tracker, Insiders' Select and the Airplane logos are registered trademarks, or trademarks, of Expedia, Incin the U.Sand/or other countriesOther product and company names mentioned herein may be trademarks of their respective ownersemlcid=PT-ETM-ENSCC-teid1.0-issuX-testX-lang1033-verX-mcidX-segaX-segbX-se...⇄
August 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***, We regret to hear Ms [redacted] did not accept our response and/or resolution offered In our correspondence to the Revdex.com on July 23, 2015, the customer was advised the Discover Card Promotion, coupon codes, associated terms and conditions were originally published to a Discover Card member’s only siteThese coupon codes were improperly leaked to third party sites without Expedia’s consent and the full terms and conditions of the Promotion and Coupon Codes were not published by those sites Because the hotel reservation was made in violation of one of more of the restrictions in the Terms and Conditions of this Discover Card Promotion, including but not limited to the condition that a Discover Card would be used for the purchase, the reservation was cancelled As a result, Expedia stands by our previous resolution; the hotel reservation will not be refunded or other compensation provided Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier - Customer Service Expedia, Inc Revdex.com Rebuttal – Discover Card
August 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear that he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel collect reservationOur records indicate that on February 5, 2016, Mr [redacted] self-booked a “Hotel Collect” reservation (amount to be charged directly by the hotel, not Expedia – Expedia received no funds from Mr [redacted] for this reservation) through the Expedia.com websiteHowever, the customer is stating that the self-booked reservation on February 5, 2016, was charged by ExpediaAt this time, we are requesting Mr [redacted] submit a copy of his credit card statement showing Expedia charged him for the reservationUpon receipt of this information we will further assist Mr [redacted] in resolving this issueSincerely, Lisa S [redacted] Tier Customer Service
November 30, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Mr [redacted] and Mrs [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mrand Mrs [redacted] are requesting a refundOn November 28, 2016, we received receipt of the Revdex.com complaint Our records reflect on May 7, 2016, the customer self-booked a pay later hotel reservation at The Garden Inn for two room’s chedate September 23, 2016, check-out date September 25, Itinerary Number: [redacted] On May 8, 2016, the customer self-booked a pay later hotel reservation at The Garden Inn for two room’s chedate November 18, 2016, check-out date November 20, Itinerary Number: [redacted] The customer is stating they canceled both itineraries; however the customer was only refunded for one reservation Upon further researching this matter, we can confirm on November 28, 2016, the customer contacted Expedia advising they canceled both itinerariesExpedia contacted the hotel; they would not authorize the refund Expedia is able to review the customer’s cancellation session that was done on August 14, The customer only selected to cancel the itinerary number: [redacted] and continued with the cancellation On November 30, 2016, Expedia contacted the hotel on the customer’s behalf; they will not authorize the refund Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersEach vendor has its own specific set of policies and procedures as does each booking purchased We hope the customer understands Expedia must adhere to the hotel’s policyThe Garden Inn was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
July 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr [redacted] We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn June 24, 2015, the customer contacted Expedia requesting a refund due to the customer being double billedThe assisting representative advised the customer to submit a fax with the detailed chargesOn July 21, 2015, Expedia processed a refund in the amount of $back to Mr [redacted] ’s original form of paymentThe time it takes to post the refund to his account depends on how quickly his credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
October 24, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Mr [redacted] did not accept our response and/or resolution offered After further review of Mr [redacted] ’s complaint, we can confirm on October 19, 2016, a $BPG coupon was placed on the customer’s accountMr [redacted] can review all of the coupons given by logging into his account and going to “view coupons” sectionIt will show the coupons as given for itinerary # [redacted] which is the same as itinerary # [redacted] Expedia’s goal is to provide an exceptional customer service experienceWe do regret any inconvenience he has encounteredAs the BPG coupon has been provided and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia.com considers this matter closed Again, thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
May 30, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the customer service issues We understand from Ms***’s complaint, after the failed attempts to resolve and car reservation issue encountered with customer service, no proper resolution was providedMs [redacted] is requesting a partial refund of account points for poor customer service received Upon researching the customer’s complaint, our records show on May 11, 2016, Ms [redacted] contacted customer service regarding her Budget car reservation in which the wrong vehicle was providedFurther research shows, Budget was contacted but was not able to provide any details about the car reservation Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a courtesy a $Expedia Travel coupon was places on the customer’s account to be use for future travelAs compensation has been provided and the issue resolved to Ms***’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I did not purchase a ticket with [redacted] , nor submitted any of my credit card to themThe purchase relationship was with EXPEDIASomething failed in the communication between Expedia and [redacted] that duplicated the bookingI expect EXPEDIA to take responsibility and work with [redacted] their partner to resolve this situation Sincerely, [redacted] ***
June 21, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia's response is a complete contradiction of the airline, how they are responding to their customers who are experiencing the same cancellations and how their competitors are respondingExpedia noted that it would take up to weeksI followed up with the airline (EA) and the airline said they processed the refund immediately the day I called Expedia while Expedia put me on hold while speaking with the airlineThe airline's feedback in my followup on the conversation with Expedia was the timing of weeks given was inaccurateAlso, I had several friends book the same flights with Expedia and with PricelineFor some of Expedia's customers with the same issue, they processed the refund immediatelyFor the peer who purchased the airline flight cancellation with Priceline, their refund was processed within hoursTherefore, I can only conclude that Expedia is not consistently resolving the issueI booked with Expedia therefore I expect Expedia to refund me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was informed by a supervisor that after my last trip to Long Island I could call in and they would erase all the guest accounts that utilized the address [redacted] That way the permanent account that makes use of [redacted] would workNow they are changing their story because they do not want to take the time and effort to correct a mistake that is due to a design flaw in their systemI have many years of experience in the IT industry and I know this problem can be solved as I have worked for major world class financial institutions The Revdex.com should not tolerate such nonsense from ExpediaWhat if other users forget to log in to their permanent account using their standard email address but use a guest account themselves and enter in their standard email address? They will be faced with the same problem I have and will be very inconvenienced to have to use a new email addressThis is customer service at its worst and the Revdex.com should lower their rating if they refuse to fix the error It's hard to believe that a multinational company such as Expedia will not put in the time and effort to fix such a simple problemIf you notice, no one from their IT division answered this issueI can never get past customer service representatives to speak to someone in the IT departmentThey make the ridiculous claim that there is no IT department to talk to: Obviously this is because given the complexity of their operations there have to be database experts and system administrators who work behind the scene to ensure smooth technical operationsThese are the staff members who can fix this problemI was promised by a customer service representative that someone from their IT team would call me but they never didThey claimed they did not have my phone number even though that would be easy to find out given that I have booked many flights with Expedia so they have my cell number on handVery irresponsible and irritating I would ask the Revdex.com to publish my plight publicly so that the public knows how Expedia mistreats its customersI now have to call in and manually book a flight on the phone if I want to use my permanent account since I cannot do so onlineThe java error I submitted with this complaint is proof that there is a problem on their end and the Revdex.com should take note of that and inform the public accordingly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] The issue regarding the was resolved on January 9th The issue regarding the other fees was not That reflected negatively on me at the bank and it was not even my fault The cancellation was not completed on Expedia end because they send the cancellation fax to the wrong number I am puzzled that you can send the reservation fax to the correct number but send the cancellation fax to the wrong number I have booked several trips through Expedia and have never have this problemExpedia speak of a refund policy but what is the cancellation policy? Do you receive a confirmation email regarding reservations and cancellations? I am very unhappy with this treatment that I am getting
To Whom It May Concern:I have NOT RECEIVED a refund! I only received a $106, not a refund in full nor availability to re-use the ticket as promised via EmailSincerely, [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Again, attached is response from [redacted] Mr [redacted] ,first my apologies if I have misspelled your name as this is how it was given me by Ms [redacted] (writing not in capital letter her last name as so is showing professionally yet officially on Emails to customers).Secondly, I would like to present you her letter to me from April 9th, 2015, which she denies she wrote nor has.Dear Ms [redacted] , Thank you for flying with [redacted] ! As per our conversation with the travel agent this email is to inform you about the conditions of the rebooking of your ticketAll the details are already confirmed by Expedia after checking with youOur supervisor exceptionally allowed you to change the date of travel without paying penalty as long as ticket is exchanged within ticket validityThat is until the 12-th of March The new flights should be flown by that time Whenever you are ready to travel please contact Expedia again, inform them about new datesThey will be able to check the price for youAll they need from us is a waiver code to be able to process transaction on their sideYou do not need to call us anymoreExpedia will be able to take care of all the changes Best regards, [redacted] Customer Service Center USA [redacted] Reservation USA: [redacted] comwww[redacted] .com "As for third point I have spend endless hours on the phone, mostly on hold, with [redacted] trying to proceed with the above mentioned option to use my unused previous ticket from April 10th, but like with a magic stick nobody know anything about it even with the above clear documentation.After literally hours and hours and days I might add, I was promised refund of the ticket insteadI have received $106.04, does that seem like a refund to you for a ticket over $1,000? [redacted] told me that I must have specifically spoken to you, in which case please pay attention to your own words and since all the conversations are recorder for customer learning purposes, please rewind some for you as you promised (and/or other manager if [redacted] is blaming only you) to refund the rest of the ticket to the card it has been purchased withI have not received any.I have several times mentioned that I'm willing to pay a difference between a ticket purchased then and now if needed, but I will not buy a new ticket for a full price again especially not with your [redacted] if treated this way.Please, either comply with [redacted] letter and/or with your promise of full refund to this matterI appreciate IMMEDIATE resolution as it's ruining my plans of travel and travel datesI have already been forced to report you to Revdex.com, but I will have to take matters to even higher levels if necessaryI hope you will give it a deep consideration and also please advise your employee to stop laughing out loud at the customer in the back on of the phoneThank you in advance and I'm looking forward your response.Sincerely, [redacted] @gmail.comP.SThe unprofessionalism on [redacted] part has truly shocked meBesides hanging up me, laughing with others and putting me on hold thinking I didn't hear it first, I'm stunnedMy manager would have a serious talk with me if consequences of my actions would not be even punishable much harsher Reply Forward [redacted] < [redacted] @gmail.com> Jul (days ago)to [redacted] I will NOT accept your E-mail saying that you will NOT refund my original ticket NOR let me re-use itAGAIN, I'm sending you an E-mail I have received confirming the ability to use it up to March 12, I have already submitted my correspondence with you and Ms [redacted] to the court and will let you know when you will need to appear in person and/or how you will have to respond to themThis action wouldn't be necessary if your company would comply with a written promise to mePlease take this action seriously as you left me no other option.As per Ms***, I have a right to re-use the ticket! Have no idea why you are changing the rule after she made it clear in writing!Sincerely, [redacted] ---------- Forwarded message ----------From: [redacted] < [redacted] @gmail.com>Date: Tue, Jul 21, at 3:PMSubject: To Mr [redacted] (Please execuse if spelling is incorrect)To: [redacted] @ [redacted] .comMr [redacted] ,first my apologies if I have misspelled your name as this is how it was given me by Ms [redacted] (writing not in capital letter her last name as so is showing professionally yet officially on Emails to customers).Secondly, I would like to present you her letter to me from April 9th, 2015, which she denies she wrote nor has.Dear Ms [redacted] , Thank you for flying with [redacted] ! As per our conversation with the travel agent this email is to inform you about the conditions of the rebooking of your ticketAll the details are already confirmed by Expedia after checking with youOur supervisor exceptionally allowed you to change the date of travel without paying penalty as long as ticket is exchanged within ticket validityThat is until the 12-th of March The new flights should be flown by that time Whenever you are ready to travel please contact Expedia again, inform them about new datesThey will be able to check the price for youAll they need from us is a waiver code to be able to process transaction on their sideYou do not need to call us anymoreExpedia will be able to take care of all the changes Best regards, [redacted] Customer Service Center USA*** [redacted] Reservation USA: [redacted] @ [redacted] .comwww[redacted] .com "As for third point I have spend endless hours on the phone, mostly on hold, with [redacted] trying to proceed with the above mentioned option to use my unused previous ticket from April 10th, but like with a magic stick nobody know anything about it even with the above clear documentation.After literally hours and hours and days I might add, I was promised refund of the ticket insteadI have received $106.04, does that seem like a refund to you for a ticket over $1,000? [redacted] told me that I must have specifically spoken to you, in which case please pay attention to your own words and since all the conversations are recorder for customer learning purposes, please rewind some for you as you promised (and/or other manager if [redacted] is blaming only you) to refund the rest of the ticket to the card it has been purchased withI have not received any.I have several times mentioned that I'm willing to pay a difference between a ticket purchased then and now if needed, but I will not buy a new ticket for a full price again especially not with your [redacted] if treated this way.Please, either comply with [redacted] letter and/or with your promise of full refund to this matterI appreciate IMMEDIATE resolution as it's ruining my plans of travel and travel datesI have already been forced to report you to Revdex.com, but I will have to take matters to even higher levels if necessaryI hope you will give it a deep consideration and also please advise your employee to stop laughing out loud at the customer in the back on of the phoneThank you in advance and I'm looking forward your response.Sincerely, [redacted] gmail.comP.SThe unprofessionalism on [redacted] part has truly shocked meBesides hanging up me, laughing with others and putting me on hold thinking I didn't hear it first, I'm stunnedMy manager would have a serious talk with me if consequences of my actions would not be even punishable much harsherReply Forward [redacted] < [redacted] @gmail.com> 5:AM (hours ago)to [redacted] .usa I have had to escalate my request to your headquartersPlease pay attention to your own Email promising me a ticket up to March 12, 2016.Sincerely, [redacted]