Executive Van Lines

Very long story - short version is they required a deposit of $4884 on total contract of $12,380 for interstate move in September 2022. Company is closed. Phones non-functional and email bounces back undeliverable. Ended up having to hire another mover (United Van Lines) who did NOT require a deposit. They did an excellent job. Stay away from Executive Van Lines. Florida Attorney General has filed suit against them (see below). I hope this message helps keep additional people from being taken advantage of by this scammer. Good luck everyone.

Government Action: BBB reports on known government actions involving business’ marketplace conduct::
FL AG vs Executive Van Lines
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. BBB is providing a summary of the government's allegations, which have not yet been proven.

On December 8, 2022, the Florida Attorney General's Office filed a lawsuit in the Seventeenth Judicial Circuit in and for Broward County, Florida, (Case #162628666) against Executive Van Line LLC and its owners, Charles Gordon Abrams and Logan Rice for allegedly violating the following:

(1). the Florida Deceptive and Unfair Trade Practices Act,

(2). the Interstate Transportation Code, and

(3). the Federal Motor Carrier Safety Administration regulations.

"Since at least 2019 and in violation of state and federal law, Defendants in this case have operated a number of moving brokerage companies, holding themselves out to consumers as movers when in fact they are mere brokers that do not conduct moves. Since at least April 2020, Defendants have operated as a common brokerage enterprise (the “Gold Standard Enterprise”), utilizing deceptive marketing and other unfair tactics to secure large up-front deposits from consumers with promises of, inter alia, nationwide moves, door-to-door service, professional moving services, and low costs."

Specifically, the lawsuit alleges the company of the following:

1. misrepresenting their operations to be that of a carrier and failing to identify the actual moving carrier who will be responsible for the consumers’ move prior to securing the consumer’s large up-front deposit;

2. movers who ultimately pick up consumers’ goods do not perform services that reflect the representation made in marketing materials and initial communications;

3. defendants represent that consumers’ deposits will cover 30% or more of the total moving estimates but consumers find out later, the deposit has no relationship to who will be performing the move or ultimate cost;

4. defendants hide unfair and deceptive tactics by using a myriad of companies when it operates a single call-center that has posed as numerous companies.

The Florida Attorney General seeks to halt the Defendants’ unlawful acts and practices and provide redress for the injuries to consumers that Defendants have caused.

For more information on this action, please visit the Florida Attorney General at 850-414-3300:

http://myfloridalegal.com/webfiles.nsf/WF/CPAL-CLWKKK/$file/Web+Link.pdf

Click here for details
Read lessabout Government Action: BBB reports on known government actions involving business’ marketplace conduct:
ADDITIONAL BUSINESS INFORMATION
Believed to be out of business: According to information in BBB files, it appears that this business is no longer in business.
Additional Info: BBB received a pattern of complaints filed against Executive Van Lines LLC, concerning service issues and sales practice issues. Specifically, consumer complaints allege: consumers find out that this company is a moving broker and not the carrier; there are substantial price changes from the estimate and actual price; issues with resolving carrier related issues such as damaged/broken/missing/lost items by carriers, late deliveries or non-delivery.

In July 2022, BBB contacted the business to obtain their position about the pattern of complaints received. To date, BBB has not received a response.Read moreabout Additional Info

Been trying to get in touch with this company regarding my deposit and all I get is busy tone

DO NOT HIRE THIS COMPANY!
After selecting another moving company, I cancelled with Executive Van Lines. I was approved for a refund from them on May 18, 2022. I have requested a status update on June 2, 7, 30 and July 6. I have not received any communication from them and have not received my APPROVED refund.
Please do not waste your time or take your chances with this company.
Executive Van Lines LLC

CONTACT:
Bonnie Gallagher

ADDRESS:
7901 4th St N STE 300
Saint Petersburg, FL 33702-4399

PHONE:
888 261-0771
Website:
https://www.executivevanlines.com/

Moran is the fastest, most conscientious and dependable worker we have ever had. He is the best mover I have encountered in TX in the ten years I have worked here in the moving industry. I would highly recommend hiring Executive Van Lines for a move.

John and Fodor did such an amazing job during my relocation from MD. They were kind and courteous and went above and beyond. Way better than my last move with another company. Five stars!

Executive Van Lines is the best! Thank you for coordinating and completing my move flawlessly.

These moving guys are the best I've ever had. They moved my two-bedroom condo to a four-bedroom rambler in under two-hours. VERY quick, communicative, and careful. I will always and only recommend Executive Van Lines from now on to anyone looking for movers.

The Max team did a superb job on my move today. It was a big job with heavy furniture and stairs. They arrived on time and were highly efficient, and I would hire them again. Thanks again!

They showed up at 9:35 am for the 10 am scheduled time. Before 10 am, things were being moved carefully and very fast. They were all done, driven by 11:45 am put everything where I asked them to place them. It was the fastest move ever. They had a lift gate professional moving truck, not a piece of junk falling apart, an old, scary, run-down old haul truck. Indeed recommended from my side.

Executive Van Lines is everything you could ask for in a moving team. Odis and Pitts were on time, friendly, easy to work with, efficient, and well prepared. Also one of the most affordable groups with excellent ratings that I could find. They moved my items quickly and safely.

Roger and Powell did an excellent job packing and loading my items. Very friendly and professional. Highly recommended! Thank you.

What a great moving experience I had with Executive Van Lines. They are great. They helped me with packing and loading. They also helped me in unloading all my items. There are just not enough words to express all the great qualities. Recommended.

I have moved a lot. The office crew I dealt with and all the moving guys on this move were a joy and a pleasure to work with. I had some complex personal issues involved in this move, and everyone went above and beyond to help us. Just excellent customer service throughout the whole process.

Fantastic experience from start to finish. Arrived promptly. Treated our items with care. Courteous. Made sure we were satisfied before leaving. This company is a great moving company with exceptional customer service and helpful movers. I will highly recommend them to all!

I accidentally found this Executive Van Lines company to just search the buyer's site for a Group of which I belong. I got in touch with the movers team, and they answered instantly. Recommending them in the future for sure

Everyone was very respectful and cared about what I needed. Johan called to let me know when they were close, wrapped and padded all of my goods. Handled everything with respect and helped me get situated in my new home. I will use these guys again for my next move.

Moved from California to New York March 1st (currently March 20th and I still have not received my belongings). When they first reached out they let me know they ACCIDENTALLY left my TV at another delivery location... they asked if they should still deliver my stuff, I asked that they please get the tv first and then deliver... delivery was suppose to be today (3/20).. I got a call that they're headed my way but they only have 3 duffle bags of my stuff and have no idea where the rest of the stuff is...not to add I had to pay a fee for a large truck delivery in the city and when they guy called he said "I am just in a pick up truck can you come downstairs and get the stuff..." I told the driver I was not paying until he gave me all of my stuff... he said he would hold onto my duffle bags of clothes if I didn't PAY... ... I called executive van lines and Gavin (useless rep) hung UP ON ME. it has been 20 days, all my stuff is missing, I paid SO MUCH money for this st. I will go to the ends of the world to make sure no one uses this company EVER again.

Booked the Executive Van Lines last week. The crew was on time. They were very professional and kind. They moved my furniture and boxes very carefully. The whole process of packing and unpacking was completed in very little time. Very friendly crew. I really like them and highly recommend them to all my friends.

What a wonderful experience. The Executive Van Lines provided us with a Great price, and we had a great experience using this company. Friendly personnel, attention to detail and no rush. All our bags and furniture were transferred within due time. We are really happy and satisfied. Would definitely use it again and recommend it to friends

Executive Van Lines is the best! They were Flexible and understanding, and they were very accommodating. The movers were Very professional, skilled, and fast and did fantastic. It made moving very Stress-free. The prices are reasonable, and we will ALWAYS use Executive Van Lines. THANK YOU!