Executive Transportation

Thank you for sharing [redacted] displeasure with Executive CharterWe place an incredible amount of importance in providing the best customer service in our industryAfter discussions with both [redacted] , as well as the driver in question, the series of events are polar opposites, depending on who you talk to in regards to the service providedAlso, the mention of a "misleading contract" is confusing as we have been using the same contract for the years of our existence as a motor coach companyIn that year period of time this is the first and only occasion where there has been an issueI have included a copy of the signed agreement that states the terms of the contractPlease note the circled portion that outlines the "rate plus $each additional hour"Regards, [redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for sharing [redacted] displeasure with Executive Charter. We place an incredible amount of importance in providing the best customer service in our industry. After discussions with both [redacted], as well as the driver in question, the series of events are polar opposites, depending on...

who you talk to in regards to the service provided. Also, the mention of a "misleading contract" is confusing as we have been using the same contract for the 25 years of our existence as a motor coach company. In that 25 year period of time this is the first and only occasion where there has been an issue. I have included a copy of the signed agreement that states the terms of the contract. Please note the circled portion that outlines the "rate plus $110.00 each additional hour". Regards,[redacted]General Manager