ExecuSuites I-270, Inc.

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 Complaint: [redacted]
I am rejecting this response because:
1. We can not trust Execusuites to handle our mail responsibly.  
 Their excuse that others returned our critical mail is unfounded -
 it never occurred in the last several years, while they were under 
more responsible management.
2. They are not providing any services and they are not in incurring 
any cost to justify the two month charge. 
Regards,
[redacted]

Our former client in question brought the failure of a
package’s delivery to our attention and claimed that such return was the result
of negligence...

and/or failure to perform on behalf of ExecuSuites. As a result,
they intended to prematurely terminate a 12 month agreement scheduled to terminate
in March of 2015 (please see the attached agreement.).
Our staff never received the package in question. This was
confirmed by our onsite management and customer service team. It is our
practice not to return or take any action with regard to any mail/package
received without querying as to what action (if any) is desired by our clients.
Our former client could not furnish any evidence that would support their claim
of negligence/failure on our part. As a result, we concluded that the delivery
failure was on the part of either our former client’s third party vendor who
sent the package or the courier/USPS that was to deliver it. In either case,
per the terms of our agreement with our former client, they agreed to hold us
harmless for any such failure.
Therefore, we considered our agreement with the client in
question to be valid and in force. It was at this point that our former client
ceased payment per the terms of their agreement. Rather than pursue our client
through our collections process for the full amount due, we applied their
retainer to the outstanding balance resulting from nonpayment of their
contractually due fees and are seeking no further remedy despite their breach
of contract.
I am happy to respond further should this not bring about a
satisfactory conclusion to this complaint. Please let me know if anything
additional is required to resolve this issue.
Thank you for your time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They owe cdrss 2 months deposit.
ESI blatent untruths:
1. They provided service through September. I personally went in mid September and found no mail and no mailbox with our company name.2. They do not return or otherwise dispose of client mail. They did in the summer which prompted us to discontinue the service and they must have again if they say they provided service in September because there was no mail there.
3. They incurred costs to discontinue our service. I would be glad to review any such costs if they can be produced.
4. There is an unpaid balance. Cdrss paid through August and we did not get further service - while ESI is trying to keep an extra 2 months service fee.
I firmly believe that Revdex.com should warn potential ESI clients about ESI's practices. It should be noted that I have had discussions with other ESI clients and I have evidence of previous attempts of ESI to overcharge clients unjustly.  
Regards,
[redacted]

We are able and willing to provide the service contracted
for by our former client. Their failure to fulfill the terms of that agreement
by nonpayment resulted in our application of the retainer to mitigate our
damages for default of that agreement. We disagree that providing this service
does not represent a cost to us, however we also consider it immaterial to the
issue at hand. 
We did not discontinue service in September. Our former client
ceased payment and stopped utilizing the service at that time despite having a
contract that required payment through March of 2015. Again, we are able and
willing to provide the service our former client contracted with us to provide
as long as our former client fulfills their obligations under that same
agreement (previously provided to the Revdex.com), which they have failed to do by
nonpayment of the fees due.
 It seems to us that there is disagreement between
our former client and us with regard to the material facts of this issue. We
have provided our contractual agreement and are willing to provide any other
communication necessary to establish our point of view.
Thank you for your time and consideration of this request.

Review: Execusuites was to provide a repository of mail at their address - at a hefty monthly fee.

Our firm was sent a critical package - overnight service. Execusuites returned the pacakge.

They now claim it was the mail service that inexplicably returend the package even though we have recieved such packages at least monthly over the last several years without any problem.

Since our company can no longer trust Execusuites to provide reasonable mail repository based on the above, we asked to discontinue the servcie and sought a refund of our two month deposit.

Execusuites is keeping our two month deposit without providing any service for such.

Mr L[redacted] of Execusuites has previously unjustly tried to keep our firm's deposit on another matter - we convinced them that they were wrong. After that in order to get more buisness from our firm they convinced us that they would be honest - unfortuntaly we believed them - now this.Desired Settlement: refund of our two month deposit

Business

Response:

Our former client in question brought the failure of a

package’s delivery to our attention and claimed that such return was the result

of negligence and/or failure to perform on behalf of ExecuSuites. As a result,

they intended to prematurely terminate a 12 month agreement scheduled to terminate

in March of 2015 (please see the attached agreement.).

Our staff never received the package in question. This was

confirmed by our onsite management and customer service team. It is our

practice not to return or take any action with regard to any mail/package

received without querying as to what action (if any) is desired by our clients.

Our former client could not furnish any evidence that would support their claim

of negligence/failure on our part. As a result, we concluded that the delivery

failure was on the part of either our former client’s third party vendor who

sent the package or the courier/USPS that was to deliver it. In either case,

per the terms of our agreement with our former client, they agreed to hold us

harmless for any such failure.

Therefore, we considered our agreement with the client in

question to be valid and in force. It was at this point that our former client

ceased payment per the terms of their agreement. Rather than pursue our client

through our collections process for the full amount due, we applied their

retainer to the outstanding balance resulting from nonpayment of their

contractually due fees and are seeking no further remedy despite their breach

of contract.

I am happy to respond further should this not bring about a

satisfactory conclusion to this complaint. Please let me know if anything

additional is required to resolve this issue.

Thank you for your time.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1. We can not trust Execusuites to handle our mail responsibly. Their excuse that others returned our critical mail is unfounded -