Excursion TV Reviews (%countItem)
Excursion TV Rating
Address: PO Box 510641, Punta Gorda, Florida, United States, 33951-0641
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I bought their IPTV service but I couldn't load up their app I emailed them asking for help but they didn't so I asked them for a refund of $75 and they gave me a refund of $12
Product_Or_Service: Iptv
Order_Number: XXXXXX
Billing Adjustment They owe me $63
First and foremost, there is a Refund Policy and Terms of Service Policy on the website. You need to agree to both of these,as the system will not let you proceed any further. The Refund Policy clearly states that there is NO Refunds on digital products. I do have the conversation I have with this customer. He clearly never asked for help, just demanded a refund. I will attach a transcript of his email were he has threatened to end my life and erase me with one phone call. Also as you can see in his emails, he placed an order at 3am in the morning and expect it to work. Also, on our website is business hours that we are open. Below is the emails sent back and fourth between this customer and I. As you can see he never once asked for help and started with threats well before any of this escalated. We also pointed out our refund policy to him. We went a head and dished out the remain balance of what was left after the cost of creating and app and line for him. We went out of our policy and offered a partial refund to accommodate the customer. He was not happy with the out come.
king *** off I know a lot of people just with a phone call I can find out your whole life story did you ever hear of don't *** off a marine.
From: Excursion Team
Sent: Friday, *** 1, 2020 6:46:06 PM
To: Devil Dog
Subject: Re: Excursion Tv
Hey buddy, I'm sure as a marine you learned alot about how to intimidate people using a keyboard. But it doesn't work with me. And my information is public because I have nothing to hide. FYI: No Refund policy is stated on the invoice you submitted and paid. I am doing you a courtesy but also warning other service providers that You will most likely do the same thing to them. When we create your account it cost us. Some more than others. So a refund just because you don't want it anymore is costly. This isn't a free service. So at this point you will indeed be labeled a scam artist to the IPTV World. You'd think a marine would realize how to conduct business. Your refund was submitted. There is no other reason to contact me. Stay out of my inbox and have a great day! ïï��ï��ïï��ï��
Sincerely,
Excursion Team
From: Devil Dog
Sent: Friday, *** 1, 2020 6:34:48 PM
To: Excursion Team
Subject: Re: Excursion Tv
I did not scam nobody all right I am one person you do not really want to f
On Fri, May 1, 2020 at 7:20 PM Devil Dog wrote:
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On Fri, May 1, 2020 at 7:19 PM Excursion Team wrote:
Your refund minus credit applied , usage and fees will be processed and you should see it reflect back on your card in 10-14 business days. Your name, email, and IP address will be added to IPTV World Fraud/Scam database as blacklisted. Have a great day.
Sincerely,
Excursion Team
From: Devil Dog
Sent: Friday, May 1, 2020 4:58:00 PM
To: Excursion Team
Subject: Re: Excursion Tv
I have not downloaded your services I want to head and got the cable turned back on I'm tired of streaming is not working out I would like to start the process of a refund of the $75
On Wed, Apr 29, 2020 at 3:11 AM Devil Dog wrote:
Sorry I thought it was one of those robot machines you just pay and that's it we'll take care of this sorry for bothering you
On Wed, Apr 29, 2020 at 3:10 AM Excursion Team wrote:
It's 3 in the morning. We are not robots. We eat and live like humans. My team is asleep. As stated in the website and on the invoice. We will process your payment within 24 hours. Have a good night. ïï��ï��
Sincerely,
Excursion Team