Excell Homes, Incorporated

From:? Excell [mailto:[email protected]]? Sent:? Thursday, February 02, 1:PMTo:? ' [redacted] @mybb.org'Subject:? case number [redacted] ? Good Afternoon [redacted] ***,? It was a pleasure to talk to you, my case number is [redacted] I want to respond to the claim from [redacted] , [redacted] Milford pa.? [redacted] bought a brand new house from my company closing was Oct 17, After they moved in there was a pin drop of water on the front porch, instead of removing and replacing all the concrete slab I built them a brand new 6xfront addition for no cost what so everEvery time we went to do the year warranty work we were turned away, [redacted] wanted to be homeDespite the expired year date I still had my guys go back and do the workMy guys were there Nov 4th? and 9th, the electrician was there Oct 30th, the tile guy Oct 28th, Painter Oct 19th? and Nov 8thThe day the painter was there he fixed all the cracks in the drywall, repainted everythingEverything was fine until we got the letter from the Better BusinessThe [redacted] ’s need to understand that a new house needs to be maintained, it has nothing to do with the construction or quality of the houseThey are being very picky and we cannot keep going back and forthSince I have built homes and have never had anyone complain to the better business or any other agency.? Thank you for your attention and I will be waiting for your response.? Thank you? Excell Homes? Dimitri Z [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Attached please find four of "several" pictures that we have of the Water issue that Builder is stating was a trickle. This problem started 9-13-15, we closed on 10-1-15, we originally had a $10,holdback at closing, however, I waived due to the fact that builder stated he would get the work down. On several attempts builder from 9-13-to 4-3-tried to fix the water issue himself, without any success. He then agreed to build an overhang enclosed area to remove the water coming in from front cement and cement wall that was not done properly by his subs. In doing so Dimitri NEVER came out to look at work being done, never did proper inspection of the work by his subs, and therefore at this time we have issues with outlets that were not replaced as original, wall cracks. Upon getting a call from Township we were advised that we could request builder to rip entire thing down to studs to see if the work was done correctly as cracking settling seemed extensive for work just done in last couple of months. We are withholding inspector, and have several emails whereas Dimitri is not responding. As far as other work in our one year warranty work which he did not begin until mid October he had subs come out and do quick fix, however, we continue to have major issue with tile, thus resulting in a major repair and possible tear out of entire master bath and laundry. During this entire time we have given him every opportunity to come and do one year walk thru, look at the issues and come up with a plan to correct. These are not "picky" issues. We have email and pictures to back up all issues. The builder chose to not come out once we closed on home, never insured that subs were doing their proper work and sent out non-qualified personnel to do some of the work. Again we are only wanting the work to be done on addition (due to water issues) thus being able to have a final inspection completed. And then on one year items (10-16) we are have issue with the work that painters did with caulking and major issues with master bath and laundry room tile. We have made several attempts as our email will validate letting him know issues, pictures being sent, and he has NEVER responded. We only deal with office staff who always says we have to see what Dimitri says. We are looking for work to be fixed properly. I thank you for your time in this matter, and again we are able to validate that indeed this was not a trickle of water issue, one year items were not fixed properly as to tile, and caulking.
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Attached please find four of "several" pictures that we have of the Water issue that Builder is stating was a trickle. This problem started 9-13-15, we closed on 10-1-15, we originally had a $10,holdback at closing, however, I waived due to the fact that builder stated he would get the work down. On several attempts builder from 9-13-to 4-3-tried to fix the water issue himself, without any success. He then agreed to build an overhang enclosed area to remove the water coming in from front cement and cement wall that was not done properly by his subs. In doing so Dimitri NEVER came out to look at work being done, never did proper inspection of the work by his subs, and therefore at this time we have issues with outlets that were not replaced as original, wall cracks. Upon getting a call from Township we were advised that we could request builder to rip entire thing down to studs to see if the work was done correctly as cracking settling seemed extensive for work just done in last couple of months. We are withholding inspector, and have several emails whereas Dimitri is not responding. As far as other work in our one year warranty work which he did not begin until mid October he had subs come out and do quick fix, however, we continue to have major issue with tile, thus resulting in a major repair and possible tear out of entire master bath and laundry. During this entire time we have given him every opportunity to come and do one year walk thru, look at the issues and come up with a plan to correct. These are not "picky" issues. We have email and pictures to back up all issues. The builder chose to not come out once we closed on home, never insured that subs were doing their proper work and sent out non-qualified personnel to do some of the work. Again we are only wanting the work to be done on addition (due to water issues) thus being able to have a final inspection completed. And then on one year items (10-16) we are have issue with the work that painters did with caulking and major issues with master bath and laundry room tile. We have made several attempts as our email will validate letting him know issues, pictures being sent, and he has NEVER responded. We only deal with office staff who always says we have to see what Dimitri says. We are looking for work to be fixed properly. I thank you for your time in this matter, and again we are able to validate that indeed this was not a trickle of water issue, one year items were not fixed properly as to tile, and caulking.
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From: Excell [mailto:[email protected]] Sent: Thursday, February 02, 1:PMTo: '***@mybb.org'Subject: case number *** Good Afternoon *** ***, It was a pleasure to talk to you, my case number is ***I want to respond to the claim from
*** ***, *** *** *** Milford pa. *** bought a brand new house from my company closing was Oct 17, After they moved in there was a pin drop of water on the front porch, instead of removing and replacing all the concrete slab I built them a brand new 6xfront addition for no cost what so everEvery time we went to do the year warranty work we were turned away, *** wanted to be homeDespite the expired year date I still had my guys go back and do the workMy guys were there Nov 4th and 9th, the electrician was there Oct 30th, the tile guy Oct 28th, Painter Oct 19th and Nov 8thThe day the painter was there he fixed all the cracks in the drywall, repainted everythingEverything was fine until we got the letter from the Better BusinessThe ***’s need to understand that a new house needs to be maintained, it has nothing to do with the construction or quality of the houseThey are being very picky and we cannot keep going back and forthSince I have built homes and have never had anyone complain to the better business or any other agency. Thank you for your attention and I will be waiting for your response. Thank you Excell Homes Dimitri Z***

From: Excell [mailto:[email protected]] Sent: Thursday, February 02, 1:PMTo: '***@mybb.org'Subject: case number *** Good Afternoon *** ***, It was a pleasure to talk to you, my case number is ***I want to respond to the claim from
*** ***, *** *** *** Milford pa. *** bought a brand new house from my company closing was Oct 17, After they moved in there was a pin drop of water on the front porch, instead of removing and replacing all the concrete slab I built them a brand new 6xfront addition for no cost what so everEvery time we went to do the year warranty work we were turned away, *** wanted to be homeDespite the expired year date I still had my guys go back and do the workMy guys were there Nov 4th and 9th, the electrician was there Oct 30th, the tile guy Oct 28th, Painter Oct 19th and Nov 8thThe day the painter was there he fixed all the cracks in the drywall, repainted everythingEverything was fine until we got the letter from the Better BusinessThe ***’s need to understand that a new house needs to be maintained, it has nothing to do with the construction or quality of the houseThey are being very picky and we cannot keep going back and forthSince I have built homes and have never had anyone complain to the better business or any other agency. Thank you for your attention and I will be waiting for your response. Thank you Excell Homes Dimitri Z***