Dear Ms. [redacted], We are in receipt of complaint #[redacted] for Mr. [redacted]. Thank you for the opportunity to look into this matter. Matt P[redacted], General Manager of Richmond BWM reached out to the customer today, we will be providing a check to the customer to get this resolved....
Through miscommunication we failed to get this processed in a timely manner and will use this as a coaching opportunity for our team. We appreciate Mr. [redacted]'s business and regret that we did not provide better customer service. Again, thank you for the opportunity to respond and correct this. Warmest regards, [redacted] Asbury Automotive Group Customer Service
I have reviewed the customer details listed in the complaint to Revdex.com and have found that the Extended Service Contract cancellation has indeed not been completed. [redacted] of [redacted] wishes to apologize for not getting this completed in a timely manner. [redacted] of [redacted] needs to...
talk with the customer to get the mileage on the vehicle when it was sold. I will personally take care of this matter as soon as I can get in contact with the customer. I have attempted communication with the customer twice by phone and once by email since being made aware of this situation. Again I wish to apologize for the inconvenience and want to assure the customer that this will be taken care of. Regards, Frank S[redacted] General Manager[redacted] of [redacted].
unfortunately, it was lack of communication on our part. we didn't inform the customer until late that she had to get an emission test perform before we could issue her hard tags. so we issued her a second set of 30 day tags, while we worked on her hard tags. she now has her tags and...
Dear Ms. [redacted], We are in receipt of complaint #[redacted] for Mr. [redacted]. Thank you for the opportunity to look into this matter. Matt P[redacted], General Manager of Richmond BWM reached out to the customer today, we will be providing a check to the customer to get this resolved....
Through miscommunication we failed to get this processed in a timely manner and will use this as a coaching opportunity for our team. We appreciate Mr. [redacted]'s business and regret that we did not provide better customer service. Again, thank you for the opportunity to respond and correct this. Warmest regards, [redacted] Asbury Automotive Group Customer Service
I have reviewed the customer details listed in the complaint to Revdex.com and have found that the Extended Service Contract cancellation has indeed not been completed. [redacted] of [redacted] wishes to apologize for not getting this completed in a timely manner. [redacted] of [redacted] needs to...
talk with the customer to get the mileage on the vehicle when it was sold. I will personally take care of this matter as soon as I can get in contact with the customer. I have attempted communication with the customer twice by phone and once by email since being made aware of this situation. Again I wish to apologize for the inconvenience and want to assure the customer that this will be taken care of. Regards, Frank S[redacted] General Manager[redacted] of [redacted].
unfortunately, it was lack of communication on our part. we didn't inform the customer until late that she had to get an emission test perform before we could issue her hard tags. so we issued her a second set of 30 day tags, while we worked on her hard tags. she now has her tags and...
everthing is ok.