Excel Physical Therapy & Sport Rehabilitation Inc

The patient *** *** was contacted on February 9, in regards to the checks that were suspected of being involved in the fraudulent investigationThe patient did not answer and a message was left on her voicemail to return our callThe patient was called again on March 6, and another
message was leftThe patient contacted our office on March 7, and was advised that one check for $was in question and to confirm that it was involved in the investigation we asked that she provide a copy of the check from her bankThe patient stated she would bring in a copy of the check in question and that she was also paying $10.00/month toward the remaining balance (total of $567.05)We advised the patient that we were not receiving those payments and she stated she would look into her records and get back to us regarding bothAfter this conversation we did not hear from the patient regarding either the check in question with the investigation or the remaining balance which the patient acknowledged was her debt to pay.The patient received multiple statements advising of her balance and phone calls prior to the account being sent to collections on March 29, The next correspondence from the patient came when she called our office on September 25, and inquired the amount of her balanceShe was advised the total amount due of $and that it was sent to collections in March and there may be some interest associated with her balanceI provided her the name, phone number, and address of the collections agency we use and she stated she would contact themSince then the patient has made one payment of $to the collection agency, of which we received $on November 27, The current remaining balance on the patient's account is $517.05, which includes the check for $that the patient has neglected to provide a copy of, and the remaining balance that the patient acknowledged was her responsibility and stated she was making payments toward but was not able to provide any proof of paymentAt this time we are willing to reverse the balance from collections, but the balance will remain the patient's responsibility unless she is able to provide proof of payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will start paying the business back, and send another copy of the fraudulent check to themDidn’t realize that they never got the copy