Excel Moving & Storage

Initial Business Response / [redacted] (1000, 5, 2014/10/24) */ We have called the customer and offered an apologyWe have issued a refund of $and the customer Customer was satisfied with resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've accepted the apology and am satisfied with the agreement for my partial refund Final Consumer Response / [redacted] (3000, 12, 2014/12/05) */ Over a month later I still have not received any money that was promisedMuch like the empty promise to provide a mover, their "agreement" to refund me a pathetic $for hours of me and my husband moving our own furniture has not shown up again When they talked to me over the phone after the complaint was filed with the Revdex.com the person I spoke with said they would "cut a check today and send it out"They have clearly violated our agreement, not provided service that was paid for and yet again dropped the ball on something they agreed to do I called and asked about it over a week ago and the same person who said the check was in the mail hasn't called me back Final Business Response / [redacted] (4000, 14, 2014/12/09) */ I have discussed and apologized to the customerWe have issued a $refundcheck went out on 12/- Check #XXXXXsorry for the delay in getting this refund to you