Examity

I verified my system ahead of my exam and showed up early. I waited indefinitely for a proctor. I worked with tech support over chat for over 55 minutes and could not get answers to simple questions such as if a proctor had been assigned. I was told to wait a few minutes every 10 minutes for over 55 minutes. The support could never provide any information as to whether they saw my connection or a proctor was available. Black hold of information.

There’s always an issue, more times than not with this website. Either audio isn’t working, proctor doesn’t know how to use the website, examity doesn’t have correct passwords to get into exams, or proctors take so long to connect. Every time I have an issue and have to reschedule, I am charged way too much money. College students don’t have the money to be charged 26 dollars to reschedule a test. Especially when the issues causing this reschedule are ON EXAMITY’S END. I wish schools would stop requiring this website for exams, as it is extremely difficult to use and never works.

Not able to "connect to proctor". Lost my money and my exam attempt. Contacted live chat support. SEVEN people TRIED to solve it and couldn't! Then, get ready...THEY ALL LEFT! They all hung up on me as I was patiently sitting and waiting. I started new chats 3 more times and no ine could help me. HORRIBLE platform. You should be ashamed. Also people who are there to help you over the phone should be able to speak CLEARLY! I have a bit of an accent and I should never work the phones. This was an extreme. I had to ask the person to repeat what they were saying multiple times. The other thing is that they should have a good phone connection. Two times they answered as if they were floating in outer space. HORRIBLE, HORRIBLE, HORRIBLE! This platform should not be used by any serious institution!

I just took my second test with Examity. My proctor kept telling me there was a blinking light in my office when there was not. Then she kept telling me there was a blinking blue light and to unplug it. What she was talking about was the blue light on my modem, which was not blinking but was blue. She asked me to unplug it. I told her if I did that I would lose her because that was my modem to my computer. STUPID. Then I had to show her my floor. Like I am going to put something on my floor to cheat by when she has to be able to see my face the whole time. Hate this proctoring set up. Not good. I could not understand anything she said, and by the time we got through with all of those shenanegans, I literally wanted to just cancel and reschedule my test.
I was so frazzled after all that that I unfortunately could not think and only passed my test by 1 point. My first guy was great. But this second one, horrible.

NO STARS NOT EVEN ONE, SO UNWORTHY. They are so eager to take your money, but if you have any issues, they do not take accountability, they tell you it's your fault. No help from any of their representatives. Their website for HESIs will accept your payment for the proctoring but kick you out and give you an "Error, failure to process" when trying to schedule an exam and it takes two weeks to get a refund. I had an exam scheduled and they entered the wrong access code and I ended up taking a DIFFERENT exam and had mix ups for two months despite having a deadline with my college on taking the exam. They will keep you on the phone for a whole hour and keep giving you the run around. Lies lies lies! Gave up and I paid AGAIN only to have them schedule the wrong time AFTER confirming date and time OH MY GOODNESS, they are the most infuriating! Currently waiting for 1 hour and 23 minutes to have my exam rescheduled, how hard is it for them to fix an issue they originally caused? They will have you take the wrong exam, tell you that you were a no show, and take your money but won't help you with anything at all. SCAMMERS are what they are, they're not even based in the US, no integrity or customer service. Good thing the Better Business Bureau exists, filing a complaint with them right now.

There was some confusion on our end and the customer has been credited The student has confirmed that her credit has been received

I would like to apologize for the experience you had while attempting to take your first examTechnical issues sometimes arise and we ask all students to perform a system check before their scheduled time to ensure their peripherals are workingWe cannot accurately proctor an exam, for example, if a webcam is not working and the proctor cannot see you for the duration of the examOur team has since reached out to make sure that your exam was completed smoothly when you re-attempted the sessionThe software you spoke of is a secure collaboration and conferencing tool, and the provider performs over million meetings a year; it does not do anything to a computer without the user’s express permission, the user is also able to rescind that permission at any timeAdditionally, this is a browser based application and the launcher is the only thing that remains once the exam is complete and the user has ended the session, no spyware, malware or other type of software is ever downloaded through ExamityWe look forward to speaking with you further to reach an agreeable resolution

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for reaching out in this manner.  We will gladly refund the additional $5.31.  Please contact [redacted] and reference this conversation.  We are sorry for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

There was some confusion on our end and the customer has been credited.  The student has confirmed that her credit has been received.

I am not sure if the writer is aware, but instructors and universities determine whether cheating took place, not Examity.  Of course, offering the university full access to video and audio, as we did in this instance, enables the school to protect its reputation and maintain academic...

integrity.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I would like to apologize for the experience you had while attempting to take your first exam. Technical issues sometimes arise and we ask all students to perform a system check before their scheduled time to ensure their peripherals are working. We cannot accurately proctor an exam, for example, if...

a webcam is not working and the proctor cannot see you for the duration of the exam. Our team has since reached out to make sure that your exam was completed smoothly when you re-attempted the session. The software you spoke of is a secure collaboration and conferencing tool, and the provider performs over 30 million meetings a year; it does not do anything to a computer without the user’s express permission, the user is also able to rescind that permission at any time. Additionally, this is a browser based application and the launcher is the only thing that remains once the exam is complete and the user has ended the session, no spyware, malware or other type of software is ever downloaded through Examity. We look forward to speaking with you further to reach an agreeable resolution.