Ewald Chrysler Jeep Dodge Ram Franklin Reviews (23)
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Ewald Chrysler Jeep Dodge Ram Franklin Rating
Address: 6319 S 108th St, Franklin, Wisconsin, United States, 53132-1204
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August, 17th 2014
To Whom It May Concern
Below you will find Mr. [redacted]'s visits to the dealership and his concerns at each visit.
8/8/2014, 27,327 miles, The vehicle came in with a customer concern of “ There is a rattling type noise coming from the passenger side of the vehicle when going...
over bumps”. The technician found a loose joint and torn bushing on the right side radius link, and a torn bushing on the left side radius link. Both links were authorized by [redacted] and replaced. Cost to [redacted] of $674.51
8/28/2014, 27,519 miles, The vehicle came back in with a customer concern of “There is a clunking noise heard when going over bumps”. The technicians inspection found slight looseness in the upper ball joints. The customer was advised and took the vehicle. No charges to the customer.
9/8/2014, 27652 miles, The vehicle was towed in due to the customer stating he felt unsafe driving it, same clunking concern as last visit. The technicians inspection found the same thing as the last visit, with the addition of some slight play in the steering column coupler. [redacted] came in to the dealership to pick up the vehicle and drove it away. No mention of feeling unsafe after he was told that the issues he has now is unrelated to the repair he had previously.
This vehicle had multiple problems from the start, but the technician addressed [redacted]s original concern on the original visit. The original concern at Mr. [redacted]'s visit “rattle on the right side of the vehicle” was corrected on the first visit as there was no further mention of that concern on the last two visits.
[redacted]
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[redacted]
On Fri, Dec 4, 2015 at 2:14 AM, Ms [redacted] <[redacted]> wrote:Hello [redacted],Yes, the company did finally reach out to me regarding the refund of my deposit.
To whom it may concern,
I have scheduled a meeting to review Mr. [redacted]'s concerns. We have an appointment on Monday the 8th of June at 4pm.
Sincerely
Andrew P[redacted]
[redacted]