Ev's Cabinet Shop

If I could give 0 starts I would. We purchased a new home and Ev’s painted and installed the cabinets. After a short period of time the white cabinets turned yellow. Luckily our builder required all contractors to provide a 1 year warranty. Ev’s came out to sand and repaint the cabinets. We had to remove all of our belongings from the cabinets and go without a kitchen for a week. After being told they would plastic off the kitchen to do the job I got home to find they only cover the kitchen floor and cabinets. I put up plastic the best I could to separate the kitchen from the rest of our open floor plan. After sanding the house was covered in dust 1/8” thick. After cleaning all of the dust I was hoping the mess was over. I got home the next day to find paint overspray on everything. My bark brown hardwoods on my entire first floor were white. The paint fumes were so bad we had to get a hotel for the night. After over 6 hours of cleaning to remove the overspray I still have white paint in the grain of my hardwood. They left the door handles in the cabinets, so they have paint on them as well. The cabinet doors still have lines from the electric sander, which look horrible. I contacted the office manager. About some sort of reimbursement for the hotel stays and ruining my hardwoods. They’re response was. “We told you it would be messy, and we already covered paint and labor on our own dollar.” The workers that came to the house were super nice but dealing with the people in the office is a joke. My beautiful hardwoods now look horrible thanks to them.

I do not recommend dealing with EV’s Cabinets, for the mere reason that their customer service is horrible and the owner *** is completely hands-off once he has made the sale. Their communications will become nearly non-existent, should you have problem. The installers will claim they have 8-years experience, but multiple errors suggest otherwise. I will give them credit where credit is due, the materials and craftsmanship of the cabinets are excellent. Our problems started with the install. While some issues have been corrected, the overall experience has been poor and delayed our project at least a month. 1) Two cabinets were installed with incorrect sizes and configuration as promised by *** (resolved). 2) Spacers were either not pre-drilled or they were overtightened to split the wood (resolved). 3) Seams are not aligned; installer said there is nothing he can do to fix it since the screws will slide back into position. 4) We have a wall space separating a row of top cabinets; one row of cabinets were 2 inches higher than the other side — distance to the counter is important because a backsplash will be installed across (resolved). 5) Bottom cabinets were not level (resolved). 6) At least 5 doors were warped (resolved). 7) Top cabinets at microwave are not level by 1/2 inch causing install issues with microwave (not resolved). 8) Top cabinets and bottom cabinets at refrigerator are not plumb; *** claims this is normal and he blames our counter vendor. I consulted two counter installers and two builders to confirm, and the consistent response is that they should be align the same as when next to a microwave and oven. *** refuses to address, I even offered to pay to have a spacer made to mitigate the issue. The top cabinets are 1/2”-3/4” out of alignment. No response (not resolved). 9) Some of the easy-close hardware was not locking to hold drawer into place. When asked how to reset/reseat, I have received no response. 10) The installers have no idea how to find a stud. They drilled at least 20 unnecessary holes in the wall looking for a stud, when they could have looked up at the cold air return or receptacles to instantly find 1-3 studs and measure out 16”. The danger is that they had no regard to electrical wires in the wall. 11) The installers moved our furniture on our deck to trim cabinets. They left a huge mess, without even offering to clean it up. When I addressed it, he said “We are not a cleaning service. We don’t carry a broom.” Not only an unprofessional response, but I have a broom he could have used. 12) The installers used a 2” door lock bit to cut out a hole for the microwave receptacle. Usually these are cut to accommodate a rectangle receptacle extension. A round hole is a safety issue and needs to be corrected (not resolved). 13) The installers are careless with handling of cabinets and their tools. We had one drawer fixed because it had a dent, and they created a bigger scratch while transporting the corrected drawer. He sanded it out, but now there is a dull spot on the cabinet. They also dinged cabinets with their tools (two spots unresolved). 14) Installers damaged wall moving cabinets to install location (not resolved). The bottom line here falls on poor communications, unprofessional behavior, and more excuses or blame on others than ensuring all issues are resolved. We have not heard from the owner *** once since he took our 50% down check. It would have been nice if he came out to see all the problems or talked with us. If I had known installation was going to cause so many problems, I would have paid a professional to install them. There are just too many issues to recommend EV’s.

We got cabinets from Ev’s 10 mouths ago. Soonest we moved in the house paint on cabinets start peeing of. I called Ev’s, they send guy over to check. He admitted there is problem with paint. He told us that happen before and they repainted cabinets. He said they are slow and they will fix the ploblem. Since then I got nothing but headache, I called them so many times, e-mail them. Girl in the office is so rude and finally she told me they are not going to fix anything because demage on the kitchen is from the watter coming in touch with paint.We also paid for maple wood, but we got plywood instead. Today I realized I can’t make any progres with them. They are the worst business out there and my only way to resolve this problem go on the court with them.

We have been reaching out to this customer since February to try and resolve this with him. We tried to schedule a time for service several times. At one point, he said we are no longer a priority for him and he'll call us when he's available. He called the morning of the solar eclipse, Aug 21st,...

and told us to come out. We'd already had a job scheduled for that morning. We did schedule him for service the week of 9/5. We sent a crew over and he asked if the owner came with them. The owner doesn't generally visit job sites unless necessary (and the touch ups requested were relatively minor). He proceeded to tell our installation team get off his property, he used vulgar language (get the f off his property) then he got into his truck and left. The owner was actually on his way to the site to check on the customer and the job, so he showed up just a couple minutes after the customer left. Mr. [redacted] didn't answer the phone when we called. We kept calling and eventually he got back to us and asked us to come back that same day. He said he was home in the afternoon and we sent our installation team and owner back to Mr. [redacted]'s house. [redacted], our owner, offered again to perform the touchups or give Mr. [redacted] a full refund if we could remove the cabinets. At this point, the customer pulled a gun on our employees. [redacted] called the police to the residence and we filed a report about the incident. We haven't returned to Mr. [redacted]'s house. Shortly thereafter, we received the registered letter he sent with photos. He's not been easy to work with and we've reached out multiple times to get this issue resolved. Nothing we've offered, including to return and do the work or refund him, has been good enough for this customer. At this point, we're not willing to go back out to satisfy this customer because of the danger he poses to our employees, many of whom are fathers to young children.

Cabinets on brand new home were chipping stain after only 2-3 years. Contacted them and they told me they had a faulty stain and went to court with the stain company. Said they would fix the problem but haven't been able to do that in almost a year and after numerous phone calls and waiting.

Great quality wood cabinets and all of the installation guys were top notch and super polite and courteous. Very reasonably priced.

have product and workmanship issues with the cabinets manufactured and installed by Ev's Cabinet Shop. Have been unable to get any response from management of Ev's Cabinet Shop. Have been trying to do so for nine months.
Issues include paint falling off a door warped a door does not match in color screws for hardware screwed to deep and protruding thru. These are only some of the issues. Have sent a registered letter with pictures and still no contact from management

I couldn't be any more pleased with my cabinets! I went for a consultation and left with a lot of knowledge about cabinets. They brought things to my attention that I never thought of regarding paint, stain, glaze. They came and measured and started building my cabinets. The installers were great! We had only 1 mishap of a measurement on one of the small cabinets which they immediately corrected and started building that cabinet, I was worried it may not match but its perfect! The quality I am very happy with. My job was not a big job, just an average size kitchen, but I was never treated less important than if I had spent $50,000. I would recommend this shop to anyone!