EVS Automotive Group

Went with my son to buy his first car, a used 2016 Nissan Altima the last week of March. Was told the second set of keys was locked upstairs and we needed to come back the next day. Went back the next day and was told they are looking for it and come back the following week. Went back the following week and was told that there was no extra key and that I would have to pay for it. Told them I was not paying for the missing key and I also asked them where the owners manuals were for the car. I was told they were in the car. The salesman went out to look with me and we couldn't find them. He told me they would have to order them and would have them in a couple of weeks. Eight calls later and 6 stops to the dealer and they still had not received any of the missing parts for the car. It is now 6/12/18 and yesterday they finally got my son a new key. They still have not got the manuals for the car. We are done waiting for the manuals and went to a Nissan dealer who got us a complete set in 4 days and it cost me $35! Based on this experience I will tell my family and friends to stay away from this company.

Well, I was enjoying my new vehicle. Brought it home Friday, parked it in the driveway until we were going to go to Easter at my in laws house on Sunday . Start pulling out of the driveway and there's a puddle of oil from the Verano on the ground. So I had to figure out where and why it was coming from. I come to find out it was from who ever did the old change, in which I don't think it was done at all because the old looked and smelled old. Vehicle says it had 97% left, it should not look black. But back to the reason the oil was leaking. There is a rubber o ring when you take the oil filter cap off. It was broke, hanging out of the cap, a leaf stuck in between the cap and the engine block. So I had to go to the parts store on Easter, get a new cap and o ring, because they did not just have the o ring for sale by itself and I needed it now. Also I am going to do an oil change on it because of the condition of the oil. Also the right front tire is leaking. The left rear tire has a piece cut out of the sidewall. The right rear tire has a bulge sticking out of it, and a piece of the sidewall of the tire had been damaged. I looked at the tread on the tires upon arriving at your dealership, never thought to look at the outside condition of them. As I would have thought that would have been noticed upon inspection at the dealership. THESE TIRES SHOULD HAVE BEEN REPLACED. The air filter was completely horriblely dirty, had to be replaced. Back to the oil leaking. I had to put the car up on ramps, try and clean all the oil I could get to off the engine and bottom plastic cover. I spent over an hour outside taking care of this oil mess on Easter, missing dinner with family. Not happy about any of it...Vehicle has been to Sheboygan Chevrolet two times for warranty work now and waiting on a new winshield wiper motor, since it works when it want to. I did receive and email back about this topic but all I was offered was a CAR WASH, really!!! Completely and total unsatisfied about the aftercare that I have been given about all of this. Sent messages on their facebook site that I will glady share with you also. waiting for responses for more than two weeks. Very very unprofessional business and communication with customers.

Ryan Spettel

My wife and I were in the Market for a new car back in 2015. We stopped in this dealership to look at a few Volkswagens that we saw online. We were in on 9/3/15. We were looking to purchase because we were weary of leases and their restrictions.
We were assisted by two sales people. They were father and son. The son mentioned that the father was the sales manager at the time. He mentioned that him and his dad were from Morocco and had a home there. As we got to talking more with the son who was helping us, he mentioned leasing.
We told him that we felt that being locked into a 3 year lease with mileage restrictions and having the lack of ability to switch cars was not good for us because many things can happen in 3 years as we are at the age where we may start a family.
The son assured us that this was no longer the issues with leases, at least at their dealership because he stated, "If during your lease you would like to upgrade the vehicle and purchase or lease a new VW through us, we are not concerned about ending leases early or being over on miles."

My wife and I talked with him at length about this because we wanted to be sure that we understood. He made it crystal clear that this was part of how the dealership operates. We NEVER would have leased without this information being directly expressed to us multiple times while we were there for over 3 hours.
We ended up leasing a 2016 Jetta Sport. The lease is up at the end of 9/2018 I believe, so there is about 9 months left on the term.
In late 07/2017 we stopped in the dealership because VW had released a new large SUV called the Atlas. My wife and I are very much interested in purchasing this larger upgraded SUV. We need the space.
We were met by a salesperson named Macree Calvin. When we mentioned to him about our current lease he stated he was unaware of those lease terms that we were told by the previous sales staff back in 2015. He told us to contact VW credit.
We did contact them and were told that we would need