eVenues.com

Review: I have called 4 times and sent emails to evenues and they have failed to respond. Their greeting states that they return calls in 1 or 2 hours and it's almost been a week since I first contacted them. Also, some of the advertised venues are falsely advertised. When I contacted a particular venue they said the price for the venue was higher than what was listed on evenues and that the rental was based on a 4 hour rental, not an all day rental as stated on evenues.Desired Settlement: I would just like for someone to call me back and provide me with customer service. I've never had any business not return my calls within 24 hours and I think this is extremely unprofessional and disrespectful. I would also like some explanation as to why the venue is advertised at a lower price as an all day rental and I would like for them to at least honor the advertised price and all day rental for having to go through all this trouble with evenues.

Business

Response:

We show your requests have gone out to venues. If you have not heard back, there are a couple of reasons:- your budget is too low and the venue won't waste time responding- the venue is oversoldIn general, the venues can be lazy and we try to get a response using technology but still a challenge.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)Not satisfied with the way my complaint was handled. I was trying to rent a venue for a small party and another venue for the summertime for a wedding. I received a response from the owner of evenues after I filed the complaint stating that evenues only responds to venue issues. I understand that they only advertise for the venues and have no control over the venues pricing, availability, or the way a venue handles responses for customers. However, I do think that evenues is responsible for checking that the venue information they're advertising is correct. Advertising a venue as at a different price or as an "all day rental" when it actually is only rented out for a few hours at a higher rate, is false advertising. I contacted evenues simply because I had a few questions about the information on 2 particular venues(nothing to do with venue availability) and they didn't return any of the 4 phone calls I made to them. Regardless of what my question was, I contacted evenues and the right thing to do would have been to at least return my call and help me address my concern.