I received this letter in the mail a few weeks back. I immediately contacted Mr [redacted] about the complaint. We both agreed that I would go a head with repairing his TV, and then he would take down the negative comments he posted online about my business.It took a...
couple weeks to get the module in and as of today, 8/7/15 his TV is done and ready to be picked up (with a one year warranty).I have been in business since Oct 1st 1990 and will celebrate twenty five years in business in a few months. I take extreme pride in my work, and back it up with the only one year warranty in the Tri-State area..I am a member of NESDA ( National Electronics Servicer’s and Dealers Association ) and receive factory training annually and also have a degree in electronics. I have a A+ rating with the Revdex.com of Pittsburgh and take any complaint very serious. In the twenty five years in business for myself, I can count on one hand the complaints.....The satisfied customer’s are in the thousands....I also compensated Mr [redacted] on his TV repair. I charged him actual costs of both modules installed ( usually add 30% to all parts) That represents a savings just in parts of $115 ! I also charged him my minimum labor fee of $100 , on a repair that I would of charged double that.So my compensation to Mr [redacted] is well over $200 and I will also give him the one year warranty ! I would expect Mr [redacted] to come pick up his Tv, and remove any negative comment or complaint about my business, as we agreed upon.Sincerely,Jeff O[redacted]Rochester TV & Radio[redacted]###-###-#######-###-#### faxServing the Tri-State area for 25 years , for all your consumer electronic products.Home of the 1 year warranty. Revdex.com A+ rating ; NESDA member and factory trained annually
I received this letter in the mail a few weeks back. I immediately contacted Mr [redacted] about the complaint. We both agreed that I would go a head with repairing his TV, and then he would take down the negative comments he posted online about my business.It took a...
couple weeks to get the module in and as of today, 8/7/15 his TV is done and ready to be picked up (with a one year warranty).I have been in business since Oct 1st 1990 and will celebrate twenty five years in business in a few months. I take extreme pride in my work, and back it up with the only one year warranty in the Tri-State area..I am a member of NESDA ( National Electronics Servicer’s and Dealers Association ) and receive factory training annually and also have a degree in electronics. I have a A+ rating with the Revdex.com of Pittsburgh and take any complaint very serious. In the twenty five years in business for myself, I can count on one hand the complaints.....The satisfied customer’s are in the thousands....I also compensated Mr [redacted] on his TV repair. I charged him actual costs of both modules installed ( usually add 30% to all parts) That represents a savings just in parts of $115 ! I also charged him my minimum labor fee of $100 , on a repair that I would of charged double that.So my compensation to Mr [redacted] is well over $200 and I will also give him the one year warranty ! I would expect Mr [redacted] to come pick up his Tv, and remove any negative comment or complaint about my business, as we agreed upon.Sincerely,Jeff O[redacted]Rochester TV & Radio[redacted]###-###-#######-###-#### faxServing the Tri-State area for 25 years , for all your consumer electronic products.Home of the 1 year warranty. Revdex.com A+ rating ; NESDA member and factory trained annually