We have apologized to Mr [redacted] for what happened We have also taken disciplinary action with the sales person and with the call center Mr [redacted] is coming back in to have his services completed Please let me know if you need anything elseThank you, [redacted] Evans Tire & Service Centers/Tag MotorsportsOffice Administrator/Customer [email protected] [redacted] Ext # ***Fax [redacted] "Dream Big, Work Hard." [redacted] ***“ABOVE & BEYOND”
To whom it may concern, The customer was last in our location on 12/10/and had an oil change done on his vehicleAt that time the customer did not request a tire rotation, there Is no tire rotation listed on the invoice, thus we did not perform this serviceThe customer returned on or around late March or early April and asked for an oil change and a rotation, at that time we informed the customer the front tires had edge wear on themThe customer requested four free tires, we offered as a goodwill gesture to prorate the tires based on the mileage and the customer declined, and no services were done or performed in The tires were purchased from a competitor, customer acknowledges this fact, and have approximately 20,+ miles on the tires based on our recordsEven though the tires were not sold by us we still offered to do a proration for goodwill and the mileage used on the tires by the customer, he declined all services and offers and requested four free tiresBased on the above facts Evans Tire does not feel free tires are warranted, based on the mileage the customer got out of the tires as well as our records do not indicate a tire rotation was requested , which the customer signs the work order and final invoice before and after any services performedWe requestd from the customer a copy of his invoice for the tires so we may better do a goodwill prorated adjustmentOnce the customer sends us the invoice we will be glad to do a goodwill adjustment [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Thanks to your participation in this matter, it was satisfactorily resolved, as per the attachment Thank you again for your help Regards, [redacted]
Hi [redacted] , We have repaired the vehicle at no charge to the customer and he picked it up last night, 6/23/ The customer was happy when he picked up the car, he test drove with us and the repairs were to his satisfaction Please see the attached signed Settlement Agreement and Release This issue is resolved and closedThank you, [redacted] Evans Tire & Service Centers/Tag MotorsportsOffice Administrator/Customer Service [redacted] Ph [redacted] Ext # ***Fax [redacted] "ATTITUDE IS EVERYTHING" [redacted] *** “ABOVE & BEYOND”
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It's not quite fair that I received two phone calls within hours and was assumed to have not responded; I was at work in a class and didn't have time to talkI called back the same day I was called and the Poway shop told me they would honor the lifetime alignmentThey said I could just come in and they would gather my information again and give me an invoice for my recordsI stopped by on 3/4/and Mark helped me and was super friendly in getting things rightApparently my messages sent via the Evans website weren't getting to anyoneI would suggest Evans fixes the website issue or simply provide a generic email address so customers can send an email directly to the companyIn any event, everything is resolved Regards, [redacted]
[redacted] had already talked to this customer in regards to the tire and evidently she had it repaired in FresnoI had [redacted] call her back this morning as a follow up and he invited her back in to inspect the tiresThe customer stated to [redacted] she had not had time but would bring the receipt in from Pep Boys stating what the repair was, I think a punctureShe asked [redacted] to inspect the tires thinking they were defective and [redacted] told her again no problem however a nail in a tire is not considered a defectShe told [redacted] she would be in this Saturday to have the tires inspected and bring the receipt from pep Boys [redacted] was very accommodating to her and will handle it Saturday and call me and let me know We can keep you updatedEvans Tire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just received MESSAGE TODAY- I will update status if RESOLVED once I speak to the VP- I WILL CALL him when I return within the next few daysITS good to finally get the information I requested- hopefully we can resolve this when I call the number that was provided Regards, [redacted] ***
I have reviewed the response made by [redacted] in reference to complaint ID [redacted] Our Store Manager had offered ***, out of goodwill, to credit back half of the alignment fee when they last spoke a few months agoWe will still offer this amount to resolve the issue, if the customer signs a release of claimsWe understand the customer’s concerns and are willing to provide half of what he is asking for to resolve this matterOur Customer Service Department works closely with our Store Managers and District Managers on all of our customer’s feedback [redacted] Customer Service/Office Admin
Regarding complaint from Mr [redacted] , This is the first time we are hearing about this issueEvans Tire will perform another alignment on Mr [redacted] 's vehicleWe have tried numerous times to call and get a hold of him, but we have no received a return phone call back *** [redacted] , VP
Hello [redacted] **! Please see attached release of liability settlement agreement between Mrs[redacted] and Evans Tire & Service CentersThe money was fully refunded to her for thehub cap and she agreed to settle on 01/12/Please let me know if you have anyquestions or need anything further in regards to this matterThanks so much760-579-or [email protected]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The most reliable and important fact: THE STORE MANAGER OF EVAN’S TIRES OBSERVED THE DAMAGES, ADMITTED FAULT, AND ACCEPTED RESPONSIBILITY FOR THE REPAIR IMMEDIATELY AFTER THEY OCCURRED. He saw the damages, fresh, in person, and accepted blame. He also explained that Evan’s policy requires that all existing damages be recorded prior to tire installation. There were no damages recorded. Which, per Evan’s policy, indicates that there were no preexisting damages. To undermine the store leadership, and to disregard the fact that he accepted blame only increases the concern for a lack of integrity and professionalism. Furthermore, I took time off to meet with [redacted] , for the purpose of taking more pictures, even though I provided the pictures that were taken the day after. My time is valuable, and I should not be required to use more of my time to prove what the Evan’s store manager previously acknowledged and admitted to. Asking me to take my vehicle to a location that is 30 miles from my home for further inspection simply adds further insult. It has been six weeks since the damages occurred; the manager’s statement and the pictures taken the day after is the most reliable evidence. I took my vehicle to the dealership to evaluate the damages immediately after they occurred. As an official [redacted] Dealership, they are experts. Regardless of any after-the-fact opinions, the store manager wrote a note accepting blame and promised that my wheels would be repaired. Again, he explained that Evan’s was at fault no matter what, because the technician failed to make record of any damages. I ask that Evan’s Tire stop undermining the hired leadership, adhere to policy, and compensate the cost of repair to my wheels. Regards, Dr. [redacted]
This was resolved by [redacted] our Manager at our Mission Valley locationThere were three issues:according to the store location the car was in neutral not drive, this is our best practice and is used on all carsThe technician was putting the spare back into the back of the van and should have been careful as not to allow the belongings to fall out of the back of the vanWe had just paid cash for parts and did not have cash in the register to make change [redacted] offer to reverse this if the customer wanted to come back to the location we would credit his debit card and have the customer pay cash
We have apologized to Mr [redacted] for what happened We have also taken disciplinary action with the sales person and with the call center Mr [redacted] is coming back in to have his services completed Please let me know if you need anything elseThank you, [redacted] Evans Tire & Service Centers/Tag MotorsportsOffice Administrator/Customer [email protected] [redacted] Ext # ***Fax [redacted] "Dream Big, Work Hard." [redacted] ***“ABOVE & BEYOND”
To whom it may concern, The customer was last in our location on 12/10/and had an oil change done on his vehicleAt that time the customer did not request a tire rotation, there Is no tire rotation listed on the invoice, thus we did not perform this serviceThe customer returned on or around late March or early April and asked for an oil change and a rotation, at that time we informed the customer the front tires had edge wear on themThe customer requested four free tires, we offered as a goodwill gesture to prorate the tires based on the mileage and the customer declined, and no services were done or performed in The tires were purchased from a competitor, customer acknowledges this fact, and have approximately 20,+ miles on the tires based on our recordsEven though the tires were not sold by us we still offered to do a proration for goodwill and the mileage used on the tires by the customer, he declined all services and offers and requested four free tiresBased on the above facts Evans Tire does not feel free tires are warranted, based on the mileage the customer got out of the tires as well as our records do not indicate a tire rotation was requested , which the customer signs the work order and final invoice before and after any services performedWe requestd from the customer a copy of his invoice for the tires so we may better do a goodwill prorated adjustmentOnce the customer sends us the invoice we will be glad to do a goodwill adjustment [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Thanks to your participation in this matter, it was satisfactorily resolved, as per the attachment Thank you again for your help Regards, [redacted]
Hi [redacted] , We have repaired the vehicle at no charge to the customer and he picked it up last night, 6/23/ The customer was happy when he picked up the car, he test drove with us and the repairs were to his satisfaction Please see the attached signed Settlement Agreement and Release This issue is resolved and closedThank you, [redacted] Evans Tire & Service Centers/Tag MotorsportsOffice Administrator/Customer Service [redacted] Ph [redacted] Ext # ***Fax [redacted] "ATTITUDE IS EVERYTHING" [redacted] *** “ABOVE & BEYOND”
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It's not quite fair that I received two phone calls within hours and was assumed to have not responded; I was at work in a class and didn't have time to talkI called back the same day I was called and the Poway shop told me they would honor the lifetime alignmentThey said I could just come in and they would gather my information again and give me an invoice for my recordsI stopped by on 3/4/and Mark helped me and was super friendly in getting things rightApparently my messages sent via the Evans website weren't getting to anyoneI would suggest Evans fixes the website issue or simply provide a generic email address so customers can send an email directly to the companyIn any event, everything is resolved Regards, [redacted]
[redacted] had already talked to this customer in regards to the tire and evidently she had it repaired in FresnoI had [redacted] call her back this morning as a follow up and he invited her back in to inspect the tiresThe customer stated to [redacted] she had not had time but would bring the receipt in from Pep Boys stating what the repair was, I think a punctureShe asked [redacted] to inspect the tires thinking they were defective and [redacted] told her again no problem however a nail in a tire is not considered a defectShe told [redacted] she would be in this Saturday to have the tires inspected and bring the receipt from pep Boys [redacted] was very accommodating to her and will handle it Saturday and call me and let me know We can keep you updatedEvans Tire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just received MESSAGE TODAY- I will update status if RESOLVED once I speak to the VP- I WILL CALL him when I return within the next few daysITS good to finally get the information I requested- hopefully we can resolve this when I call the number that was provided Regards, [redacted] ***
I have reviewed the response made by [redacted] in reference to complaint ID [redacted] Our Store Manager had offered ***, out of goodwill, to credit back half of the alignment fee when they last spoke a few months agoWe will still offer this amount to resolve the issue, if the customer signs a release of claimsWe understand the customer’s concerns and are willing to provide half of what he is asking for to resolve this matterOur Customer Service Department works closely with our Store Managers and District Managers on all of our customer’s feedback [redacted] Customer Service/Office Admin
Regarding complaint from Mr [redacted] , This is the first time we are hearing about this issueEvans Tire will perform another alignment on Mr [redacted] 's vehicleWe have tried numerous times to call and get a hold of him, but we have no received a return phone call back *** [redacted] , VP
Hello [redacted] **! Please see attached release of liability settlement agreement between Mrs[redacted] and Evans Tire & Service CentersThe money was fully refunded to her for thehub cap and she agreed to settle on 01/12/Please let me know if you have anyquestions or need anything further in regards to this matterThanks so much760-579-or [email protected]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The most reliable and important fact: THE STORE MANAGER OF EVAN’S TIRES OBSERVED THE DAMAGES, ADMITTED FAULT, AND ACCEPTED RESPONSIBILITY FOR THE REPAIR IMMEDIATELY AFTER THEY OCCURRED. He saw the damages, fresh, in person, and accepted blame. He also explained that Evan’s policy requires that all existing damages be recorded prior to tire installation. There were no damages recorded. Which, per Evan’s policy, indicates that there were no preexisting damages. To undermine the store leadership, and to disregard the fact that he accepted blame only increases the concern for a lack of integrity and professionalism. Furthermore, I took time off to meet with [redacted] , for the purpose of taking more pictures, even though I provided the pictures that were taken the day after. My time is valuable, and I should not be required to use more of my time to prove what the Evan’s store manager previously acknowledged and admitted to. Asking me to take my vehicle to a location that is 30 miles from my home for further inspection simply adds further insult. It has been six weeks since the damages occurred; the manager’s statement and the pictures taken the day after is the most reliable evidence. I took my vehicle to the dealership to evaluate the damages immediately after they occurred. As an official [redacted] Dealership, they are experts. Regardless of any after-the-fact opinions, the store manager wrote a note accepting blame and promised that my wheels would be repaired. Again, he explained that Evan’s was at fault no matter what, because the technician failed to make record of any damages. I ask that Evan’s Tire stop undermining the hired leadership, adhere to policy, and compensate the cost of repair to my wheels. Regards, Dr. [redacted]
Our District Manager has attempted to contact the customer, but has been unable to receive a response via telephone
This was resolved by [redacted] our Manager at our Mission Valley locationThere were three issues:according to the store location the car was in neutral not drive, this is our best practice and is used on all carsThe technician was putting the spare back into the back of the van and should have been careful as not to allow the belongings to fall out of the back of the vanWe had just paid cash for parts and did not have cash in the register to make change [redacted] offer to reverse this if the customer wanted to come back to the location we would credit his debit card and have the customer pay cash