Eusmilia Beauty Reviews (%countItem)
Eusmilia Beauty Rating
Address: 96 Oakland Ave., Moncton, New Brunswick, Canada, E1C 7P1
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I have had laser hair removal in the city of Moncton before without incident.
When I arrived for my appointment, the owner of this facility stated "we do not do laser hair removal on dark skin, it will burn."
She initially requested that I give her time to get cash for a refund and then later retracted.
I do not use the other services provide by her facility and she refuses to refund the value of the gift certificate.
At the time of purchase of a gift card it is the buyers responsible to ask for the return policy. Which in this case was un refundable. After telling her I could not laser her without burning her skin I then said she could use it on my other services which she then refused and became very aggressive with me. I told her I would call her the following day to discuss an alternative. I then told her she could sell the gift card and refused.
I am rejecting this response because:
It is an unsatisfactory resolution.
Furthermore, among the options she gave on the day of my appointment was that she had no cash in the till and needed time to get it from the bank. In subsequent conversation, I did question the reason for indicating she needed time to get cash and then saying that the amount on the certificate was non-refundable. I was firm but not aggressive with her.
I took this route as I hoped that she would have taken the opportunity to make amends and exercise better business practices.
Thanks.
As she kept aggressively insisting a refund I told her I didnt event have that amount in my till. I told her I would call her the next day to come to a solution. I never agreed on giving her a refund. I told both her and her husband that the gift certificate was non refundable