Euro Choice Windows & Doors

Stay far away from Euro Choice! They are not an honest company. Their sales team told me to get other quotes before getting their quote for installing windows and then wanted to be the last ones we spoke with. The sales rep compared their quote to the competition and said they could beat them. We explained exactly what we wanted, and he even took the measurements off the competitors quote because he was too lazy to measure himself. We explained we wanted the rebates and loans that were available to us, and he even directed us to the company for our pre and post energy audits, which are requirements for the rebates and loans. After the installation and months after the audit, we found out that an inferior window was installed, and we didn't qualify for either the rebates or loan. The company claims the sales rep did not write the type of window on the contract. There was no indication of any level of energy efficiency on the contract and trusted that what was discussed with the sales rep and what we paid for would have been installed. Euro Choice is taking no responsibility for this and are not responding to the proof we sent that the sales rep knew exactly what we wanted and what we were expecting. We paid what the competition was charging for high energy efficient windows but got an inferior window (not energy efficient in the eyes of the government), lost our rebate and interest free loan. Please choose Clera Windows & Doors or Nordic Windows, not Euro Choice!

Door was installed on time as requested. Issues:

1) door does not close appropriately and requires force
2) my existing deadbolt was not reinstalled well, resulting in the bolt occasionally not seating properly
3) was advised I would be given a "kid lock" pivot-style lock to prevent our small children from opening the door and this wasn't provided either.

I've contacted our sales rep, ***, MANY times and he has advised he is in the hospital ***. I've asked him if he can direct me to someone else for support and he will not respond. I've called the manufacturer, his employer, and they will only say that they will contact *** to contact me and he has not done so. 4 months have passed and I am very frustrated at the quality of service. After I completed minor touch ups, the door looks great but I still have the outstanding issues which I believe are the responsibility of Euro Choice. I simply want someone, if *** is continuing to ignore this issue, to act accordingly and wrap this up. Thank you.

We trusted this company to provide new windows and doors for our two story home in the summer of 2016 and paid them $30,000. Within months the paint on the dark grey double front door they sold us started chipping and showing white. Chipping occurred in 6 different sites so far (photos available) including around the door handle which they installed as well as around the outer moulding of the door. They looked at it once and replaced the centre door panels, 8 months later the chipping re-occurred. and are now telling us they will not honour the warranty claiming that it is our door handle that is the problem (*** brand purchased at *** with reportedly no customer complaints or recalls). This door handle set was purchased brand new and installed by EuroChoice Windows and Doors. Emails have gone unanswered as have phone messages. When I did reach them (only via the "sales" phone option) I was told that they would submit the photos to the door manufacturer which was suprising as we had read on their website that their products were it inhouse manufactured. They told me that the problem was "obviously with your handle and lock set" and when I asked why it would be chipping at six different locations and some far away from the handle and lock set, and why their installer had happily installed it without comment, I was told that they can't be responsible for the people they contract out to. My husband has emailed them explaining that with different components of the door and trim expanding and contracting with temperature changes, there is movement which has likely caused the paint to crack. They have become increasingly *** as the months go by and we have now been told that we are on our own. Countless people come to our front door and the first thing they say is "you know your new front door is chipping eh?"
The warranty states under Labour warranty - Workmanship of all Euro Choice windows and doors inc products is warranted for a period of 10 years from the date of installation the PAINT WARRANTY - "EURO CHOICE PAINT warranty guarantees against blistering, peeling or flaking under normal residential use for a period of 25 years". But I do note that they say this applies only to paints applied to white extruded windows but that was never discussed. And chipping after months would not be anticipated. Paint applied to doors is not mention in the warranty.
Under the Terms and Conditions of Contract they state "All products installed by Euro Choice are warranted by the manufacturer subject to conditions contained in the warranty.