Eugen's Auto Sales & Repairs

Hi ***,

Thank you for reaching out to us. I am sorry to hear about the issues *** is having with her vehicle. From the beginning, we have been trying to help *** correct any issues that are preventing her vehicle from passing MD inspection. She refuses to bring her vehicle into our shop. She has 30 days from purchase to get the vehicle inspected and we have tried numerous times to have her bring the vehicle in so we can check these issues and repair anything that needs to be done so she can pass MD inspection at no cost to her. We have tried to schedule a time for her to bring the vehicle in so we can have all the parts delivered prior to her arrival so we can have the issues addressed right away and not keep her waiting. We understand that she is out of state but we need to review the issues at our service department and have them corrected in-house. Both of the estimates were different and we have no idea of actually knowing what is actually in need of repair until we review the vehicle.

She mentioned the following in one of her emails:

“I know you want to do the work at your shop, then we would have to bring the completed work back to the same shop in Ocean City to have them approve the work within 30 days (MD law). So, the option of taking the finished work to Elkton, MD for another inspection wouldn’t work because they might find other infractions, so we would need to bring the car back to the original shop to have it approved…& then if the work isn’t done to their satisfaction, the could still not approve it & then we start the cycle again of a 3rd trip to Philly,”
From my understanding of her statement, she does not want to let us do the repair because she is worried that our work will not be satisfactory and that they may find additional issues. We have been in business for almost 30 years and we stand behind our work. We offer a 12 month and 12,000 mile warranty on all service work performed at our shop. When and if she ever brings the vehicle in, we are going to go through the issues in need of repair with her before and after we complete the work so she has the peace of mind that it was completed. We will also provide her with a receipt of the work being completed. We do this with all of our service customers.

In regards to the rust and tire wear issues, I have enclosed a *** Condition Report from when we purchased the vehicle. On the report, you can see the tire tread of 6/32 on three tires and 10/32 on the other. We actually replaced the front two tires and the driver’s side rear still has 6/32. The minimum tire tread to pass MD inspection is 2/32. She should have both inspection shops show her the tread depth. The report also does an in-depth inspection on the paint. As you can see from the report, there is no mention of any rust on the body or frame of the vehicle. As she mentioned, we even put the car on the lift for her to check the vehicle for rust. We spent over three hours with her during the purchase to review the car, drive the car and do all the necessary paperwork. We want to do our best to answer any questions or concerns she may have about the car. She mentioned that this was not a well maintained car. I have attached a copy of the *** report that shows this vehicle was serviced regularly and it was a one owner car.

In closing, we are happy to perform all the repairs necessary for her vehicle to pass MD inspection. We have never mentioned that we will not do any of the repairs. The works needs to be verified and performed in-house. If she is not will to make the drive, we can get her in touch with a transportation company to have her arrange for her vehicle to be transported to and from our shop.

Let us know what else we can do to help?

Thank you,
Eugen & Mike

I have told *** of the 2 less than a dime surface rust that was created by scratches on the rear quarter panel I have the photos that was taken from this vehicle. We do not do paint work here.