E*Trade Financial Corporation

I have been an ETrade customer for over 20 years with an IRA and personal brokerage account and never had a issue. Easy access to research material and user friendly site and phone app. Fees are similar to other brokers. I would highly recommend.

Since 8/*, I've talked with 7 different customer service reps at e trade asking that my account be closed (the money was sitting in an account at e Trade and had not been invested yet due to the fact that I had to submit my license and ss card in order to lift a freeze and begin trading. I couldn't locate my ss card so I asked that the account be closed and my $7k be returned) and each has told me that I'd get my money back within 24-48 hours. Each time that did not occur, I called back and asked what the issue was, and then was eventually told they only send payments on Monday. I was told that the money would have to wait to be released on 8/, then when I called to check they said it hand't been batched and would be batched on the following Monday, 8/*** I called two times on 8/, to ensure it would actually be batched, I was told it WAS and then I was told I would have to wait 7-10 business days (first time hearing this) to receive a paper check rather than what the previous reps promised which was a money transfer back to my account. I called today, 8/, to find out they lied once more and nothing was sent! I have pleaded with them to let me know what I need to do to get my money back, money that I was going to use to help my sister and while they keep the money, they are making money on it while my sister collects interest on her credit cards since I haven't been able to help her. If they do this to even 100 customers, they have the potential to make thousands off of the money they keep in a holding pattern. This practice is outrageous and should be criminal. The latest rep I spoke to today promised that they would re-wire the funds back to my account by 4pm today but I feel hopeless about whether this will actually occur since they've made numerous promises thus far with nothing panning out.

Etrade made it impossible to open a business account. I understand the complexity that goes into opening a business account, but after trying for 2 months and resubmitting requested paperwork and scanned items 2-3 times, no one person at account processing seems to be able to locate all the information I sent (just pieces). I've become very concerned that the confidential information I've scanned has become compromised since each representative asks me to scan in the requested documents a different way and no one seems to be able to find anything. I started documenting the phone calls I made to Etrade, since they will rarely call and never respond to an email, on August *th (I submitted my application on 6//17). I called on 8/*, 8/*, 8/, 8/, 8/, 8/, 8/, 8/, and 8/*** Each time a representative asked me to re-scan or submit something that I had already submitted and was unable to locate the previous items I'd submitted. I have no choice, but to open an account with another brokerage and am filing a complaint regarding Etrade's record storage.