Ethan Allen Home Interiors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Mister [redacted] claimed that if for any reason we were not satisfied with his product he would gladly remove itAs for the five dollar thermometers? I could have purchased one thousand dollar units and got the same resultAS for surface area? He is less than truthfulThe attics in question are both of the same area, and at the time we showed him the difference, he claimed the second(Unfinished Attic) was hotter due to his product in the first areaWrong and outright lieThe second attic was still in direct sunlight and his so called insulated attic was a full fifteen degrees hotter I guess the next step is to have my lawyer contact his and take this to court

Initial Business Response /* (1000, 5, 2015/12/16) */
When originally built, this year old home had a year builder's warranty for any defectsGiven the first leak occurred after years, it is outside of our builder's warrantyThe home was also covered by *** for the first
seven years for any major structural defects
Because we value our customers, we will go back to a home to take a look at an issue even after the home's warranty has expired
In good faith, we have offered to pay for the material (shingles, etc.) to fix the problem on the exterior of the homeBecause this leak did not occur until the four year mark, it could have been caused by weather damage (potential ice damming or other cause) that after four years, is not covered under either of our warranties

Subject: Complaint #*** (Ethan Allen-Boise)The above complaint has been resolved with Ethan Allen? If I can I am withdrawing the complaint? I consider the situation closed and done with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
Mister [redacted] claimed that if for any reason we were not satisfied with his product he would gladly remove it. As for the five dollar thermometers? I could have purchased one thousand dollar units and got the same result. AS for surface area? He is less than truthful. The attics in question are both of the same area, and at the time we showed him the difference, he claimed the second(Unfinished Attic) was hotter due to his product in the first area. Wrong and outright lie. The second attic was still in direct sunlight and his so called insulated attic was a full fifteen degrees hotter.
 I guess the next step is to have my lawyer contact his and take this to court.

I would like to say first that this is the first complaint to the Revdex.com I have had from a client in my nine years in business and I am very disappointed.  This customer indicated to me that the upstairs area of their home was uncomfortable, so I offered them a solution.  They mentioned...

that two different attic areas have similar temperatures as measured by their five dollar thermometers.  What they don't mention is that the attic we put the product into has approximately five times the roofline and will be much hotter to begin with than the smaller area they compared it to.  I have attached a spec sheet on the product we used.  Government laboratories have shown that the product does exactly what I told them it would do, that is, reduce the cooling loads in the upstairs area of their home.  So, let me make this very clear, it is scientifically IMPOSSIBLE for the product NOT to work.In almost any case, I would work with the customer to show them how the product is doing what I promised that it would do.  And I will gladly provide the names of MANY customers who have the product in their home and are very satisfied with the results to anyone concerned with the performance and my company.  However, as I mentioned this is a unique situation.  Not only is this the first complaint to the Revdex.com ever received, but this is also the first for my company in another respect.  Before I explain let me first say that both myself and my project manager who did the work in this home have never had a criminal record of any kind.  We both own our own homes and have families.  The reason I bring this up is because this couple accused me of taking a wedding ring from them while we were in their home.  At my behest a report was filed with the [redacted] county sheriff's department, a detective interviewed the couple and myself, and both of us was cleared of any wrongdoing.  On advice from my attorney, I am not to have any interaction with this couple unless through him.  Also, if I was to refund any money it could be construed as an admission of guilt on my part and subject me to criminal charges. Anyone concerned can request a copy from the county as it is a matter of public record. So there is really nothing I can do to try to make this couple happy and resolve their "issue" with my company.  I'm very disappointed in this entire experience.  These people have blemished an otherwise perfect reputation for my company and for no reason.
And by the way, this gentleman never said a word about the Revdex.com to me.  If he had asked I would have told him that I am NOT a paying member, nor ever will be.  To be in business and pay for membership in a supposed consumer advocacy organization is a conflict of interest.  I could have told him that I had never had a complaint to the Revdex.com, however, something I can unfortunately no longer say.