Estore Gai/Gucci Online

I received a text message to my phone today from fed ex saying that my express shipment was ready for pick up @ a local FedEx location. I was so confused, so I called FedEx & they informed me that I chose an option for the package to be healed @ the FedEx location for pickup. I informed them that I did no such thing I haven’t even ordered anything from such company. I googled the name & it led me here. I ordered a handbag & tie from Gucci website it never arrived. Ne t thing you know instead of Gucci doing an so called investigation like I was informed they’ll do, they decided to spin me with a bogus Fedex text message. I’m just confused I didn’t order anything online recently from Gucci. I had to go into a Gucci location to physically purchase a handbag.

Review: I ordered three pairs of shoes and only received two. Gucci is charging me for the third pair and states that they sent the third pair to me but I did not return them. The delivery carrier ([redacted]) tracking information indicates the measurements of the box as 17x13x5 which is not large enough to accomodate three pairs of shoes (that size barely fits 2).

I contacted GUCCI on 10/24, 10/25, 10/27, 10/28 (twice), 10/31 and today (11/11) and was refused the opportunity to speak with a supervisor to resolve this issue. I left a message with [redacted] at the GUCCI corporate office on 10/28 and she said someone would call me back, but no one ever did. Today I tried to call the corporate office again and was told that there is no one live I can talk to to resolve the issue. I asked for her name, but she refused to give it to me. I have contacted my credit card company to dispute this issue and they are investigating. Consumers need to be warned about doing business with this unethical and fraudulent company.Desired Settlement: Refund the money for the third pair of shoes I never received.

Review: that I received a box on June 13 from Gucci; it was sealed. My husband and I opened it, and it was empty.I had ordered a Gucci belt, and it was meant to be a gift I had promised my brother back in China. Accordingly, I had to drive to Boston on July 3 and bought one in the store there. I have been emailing Gucci a few times since I got the empty box. This shopping experience is more than disappointment. It has wasted a lot of my time. I have ordered many things online from other e-commerce merchants and have never received an empty box. Who would anticipate the need to record opening a box and provide such proof? It has been two months and my credit card company is still disputing the case with Gucci.com and I still need to provide more documents.Desired Settlement: I would like Gucci to close the case and stop asking my credit card company or me for more documents.

Business

Response:

Customer contacted Gucci ecommerce stating they recieved an emty box. We filed a Investigation through FedEx our delivery service. The investigation concluded on August 23,2013 Federal Express paid our the claim and we credited the customer [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order at gucci.com on Nov.19. They sent me an confirmation email the same day and after that, I didn't hear any update from Gucci.com. On Dec. 4, they suddenly sent me a delivery confirmation email telling me that my order has been delivered. I was so confused because I didn't get any packages, even a shipping information from them at all. I contact them at once and they told me 3 days later that my package has already delivered on Nov. 30, and sign by [redacted]". My package's recipient should be myself [redacted]u". Our company's front desk also confirmed that there was no packages for me during those days and there was no "[redacted]" in our office. I call them again at the same day (12/7) and a woman took care of me. She told me she would contact the [redacted]. She also promised someone would contact me tomorrow (12/8). At the same time I asked them for the tracking number ( they even didn't give me one before) in order to contact [redacted]. I didn't receive any phone call or email from gucci after that (12/7), but [redacted] did give me some feedback. They told me they cannot relocate the package and let me contact Gucci directly for refund or resending. I contact Gucci today. The guy say they need 14 days to contact [redacted] and check this issue! I cannot believe it! They promised me before they would solve this problem in 2 days. I already got feedback from [redacted] while they even didn't begin to contact them! I feel Gucci just want to pass the buck. The customer service ([redacted]) I contacted today (12/13) was very impatient, yawning. I was so disappointed!Desired Settlement: Resend the order again, or refund me.