Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business has reneged on their original offer of reimbursement Regards, [redacted]
word-spacing: 0px; background-">Subject: In response to the recent concern *** *** has submitted to the Revdex.com, received by Estilo Salon August 15,
*** *** received a specialty style Saturday, August 2, at 2pm at Estilo Salon by our stylist ***. As stated both on our website as well as our brochures, a specialty style is described as starting at $and includes a consultation and elaborate style with the use of curling iron or flat iron. This service in general does not include a shampoo. The service she is stating she requested and should have been charged for is describes as follows, wash style starting at $and includes consultation, wash and blow dry.
We would like to state that our staff is required to state that our prices are STARTING AT, we do this because if the client books an appointment for something and we end up doing something above and beyond what the client is booked for we may charge accordinglyExample, if a client books a color retouch but receives a retouch AND a foil, we have reserved the right to adjust the cost of the appointmentOur shampoo style is a simple shampoo and blow out service but what this client received is a specialty style with a shampoo and blow out, a barrel curl as well as the pinning of a flower into her hairWe told her that if there was any pinning involved she would be charged for an updoWe did NOT charge her for the formal style that is starting at $55, but did charge her for the specialty style she received
As with any salon, we do refunds in the form of an in salon credit. When the manager *** spoke to this client on the phone she said that we may, upon owner approval, do an in salon credit and that she would speak to the owner to see if she would give the client an in salon credit refund of the $that she felt she had overpaid, however this client lives in FloridaWe apologize that there was a misunderstanding on her part. We feel she paid and was charged for the service she received She did not say anything at checkout about the price and even left the stylist a tipShe waited two weeks to report this She got a bride style and that particular service in our salon, as stated in our menu and web page is a starting at $service described as including consultation, style, placement of hair pieces/flowers/or veil
Visit our website, which is an exact copy of our paper brochure that is available at the front desk of our salonThe website will state all of our services and description of services. Select the wedding tab.www.estilosaloneauclaire.com
Thank you,
Estilo Salon
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Because of your actions I will NOT be reimbursing this clientMy reason being is if I did, and you post it as part of the review, it further opens the door for consumers to "bully" our business by threatening to contact the Revdex.comThis is the only resolution we see fit for the entirety of this situationAs we told you before this client received the service she paid forWe feel that our company is backed into a corner at this point and we will remain strong and stand up for our policies, regardless of the Revdex.com wrathYour company is in place to protect the consumers as well as the businessWe feel this is not a practice you are exercising in our caseWe are done with this situation and wish you and the Revdex.com to stop contacting us in regards to this case.
Estilo Salon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Estilo Salon response; " pinning of a flower into her hair. We told her that if there was any pinning involved she would be charged for an updo. We did NOT charge her for the formal style that is starting at $55, but did charge her for the specialty style she received."
I was not informed of additional charges for putting a flower CLIP my hair! I dispute this claim.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business has reneged on their original offer of reimbursement.
Regards,
[redacted]
08/29/2014
In response to complaint ID [redacted]:
Estilo is within our rights to charge accordingly. Our web page, our menu and our price quotes ALL state a "starting at" price. Above and beyond, she exceeded our policy for complaints by waiting two weeks to bring the problem to our attention. Our policy is stated on our web page, as well as in our menu. At what point will our policies that are clear and in writing, going to be enough to have this problem resolved? She received the service she paid for and she exceeded the allotted amount of time to file a complaint with our company. Why should we, after stating these points have to continue to defend our clearly stated policies? If everyone said they were quoted a solid pricing over the phone and there was not proof, everyone could turn around and say they want their money refunded. Unfortunately, we do not record our phone conversations. Our policy states, "We guarantee our service for seven days. We ask that you notify us within that time frame if you are experiencing any challenges. We do not offer refunds, but will work with you until our guarantee is met with no additional cost incurred by you." I am not sure why she didn't state anything at check out and waited two weeks to make a complaint. We would have forfeited the money at the desk and the salon and stylist would have taken a loss to avoid this complaint.
With this being said, yes I will satisfy this customer by reimbursing [redacted] by check for $20. This in no way means I agree with her complaint, but it will only ensure that I can continue forward as the busy business woman I am. Consider this matter taken care of. Please send an address that the check to [redacted] can be sent to.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business has reneged on their original offer of reimbursement Regards, [redacted]
word-spacing: 0px; background-">Subject: In response to the recent concern *** *** has submitted to the Revdex.com, received by Estilo Salon August 15,
*** *** received a specialty style Saturday, August 2, at 2pm at Estilo Salon by our stylist ***. As stated both on our website as well as our brochures, a specialty style is described as starting at $and includes a consultation and elaborate style with the use of curling iron or flat iron. This service in general does not include a shampoo. The service she is stating she requested and should have been charged for is describes as follows, wash style starting at $and includes consultation, wash and blow dry.
We would like to state that our staff is required to state that our prices are STARTING AT, we do this because if the client books an appointment for something and we end up doing something above and beyond what the client is booked for we may charge accordinglyExample, if a client books a color retouch but receives a retouch AND a foil, we have reserved the right to adjust the cost of the appointmentOur shampoo style is a simple shampoo and blow out service but what this client received is a specialty style with a shampoo and blow out, a barrel curl as well as the pinning of a flower into her hairWe told her that if there was any pinning involved she would be charged for an updoWe did NOT charge her for the formal style that is starting at $55, but did charge her for the specialty style she received
As with any salon, we do refunds in the form of an in salon credit. When the manager *** spoke to this client on the phone she said that we may, upon owner approval, do an in salon credit and that she would speak to the owner to see if she would give the client an in salon credit refund of the $that she felt she had overpaid, however this client lives in FloridaWe apologize that there was a misunderstanding on her part. We feel she paid and was charged for the service she received She did not say anything at checkout about the price and even left the stylist a tipShe waited two weeks to report this She got a bride style and that particular service in our salon, as stated in our menu and web page is a starting at $service described as including consultation, style, placement of hair pieces/flowers/or veil
Visit our website, which is an exact copy of our paper brochure that is available at the front desk of our salonThe website will state all of our services and description of services. Select the wedding tab.www.estilosaloneauclaire.com
Thank you,
Estilo Salon
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Because of your actions I will NOT be reimbursing this clientMy reason being is if I did, and you post it as part of the review, it further opens the door for consumers to "bully" our business by threatening to contact the Revdex.comThis is the only resolution we see fit for the entirety of this situationAs we told you before this client received the service she paid forWe feel that our company is backed into a corner at this point and we will remain strong and stand up for our policies, regardless of the Revdex.com wrathYour company is in place to protect the consumers as well as the businessWe feel this is not a practice you are exercising in our caseWe are done with this situation and wish you and the Revdex.com to stop contacting us in regards to this case.
Estilo Salon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Estilo Salon response; " pinning of a flower into her hair. We told her that if there was any pinning involved she would be charged for an updo. We did NOT charge her for the formal style that is starting at $55, but did charge her for the specialty style she received."
I was not informed of additional charges for putting a flower CLIP my hair! I dispute this claim.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business has reneged on their original offer of reimbursement.
Regards,
[redacted]
08/29/2014
In response to complaint ID [redacted]:
Estilo is within our rights to charge accordingly. Our web page, our menu and our price quotes ALL state a "starting at" price. Above and beyond, she exceeded our policy for complaints by waiting two weeks to bring the problem to our attention. Our policy is stated on our web page, as well as in our menu. At what point will our policies that are clear and in writing, going to be enough to have this problem resolved? She received the service she paid for and she exceeded the allotted amount of time to file a complaint with our company. Why should we, after stating these points have to continue to defend our clearly stated policies? If everyone said they were quoted a solid pricing over the phone and there was not proof, everyone could turn around and say they want their money refunded. Unfortunately, we do not record our phone conversations. Our policy states, "We guarantee our service for seven days. We ask that you notify us within that time frame if you are experiencing any challenges. We do not offer refunds, but will work with you until our guarantee is met with no additional cost incurred by you." I am not sure why she didn't state anything at check out and waited two weeks to make a complaint. We would have forfeited the money at the desk and the salon and stylist would have taken a loss to avoid this complaint.
With this being said, yes I will satisfy this customer by reimbursing [redacted] by check for $20. This in no way means I agree with her complaint, but it will only ensure that I can continue forward as the busy business woman I am. Consider this matter taken care of. Please send an address that the check to [redacted] can be sent to.