EST Soft

Hello, Thank you for the call today! I am referencing ID# [redacted] with our official response to the Revdex.comESTsoft is an online game service provider for the titles, CABAL Onlineand CABAL IIThe user submitting the complaint was encountering issues uninstalling one of our games, CABAL IIOur customer support team tried their best to assist this user, but were unable to resolve his issue, and his responses quickly turned to anger (apologies for the harsh language used in the user’s requests for support)The request itself is unusual, as we have not encountered other complaints relating to difficulties uninstalling any of our titlesThe support team has now considered the matter closed after providing best effortsPlease find attached a copy of the correspondence between the user and our support teamIf any supplemental information is needed to resolve this claim, please feel free to reach outBest regards, [redacted] * [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Their reply contains several liesFirst of all that my correspondence "quicky" turned angryIt turned angry after multiple attempts to contact their support department got no resultsI started politeTheir "support" variously blamed me, claimed my problem didn't exist, told me to do things I already told them I've done, sent irrelevant form letters, etceteraEvery step of the way they've been incompetent, apathetic or both, so yes my mails turned angry eventually, but only after trying multiple times to be niceThe claim that they "tried their best to assist" me is also a lieThey didn't even put serious effort into faking an interest in helping me, much less actually helpingI'm not even entirely convinced I was talking to a real person, such was their lack of comprehension Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]Their reply contains several lies. First of all that my correspondence "quicky" turned angry. It turned angry after multiple attempts to contact their support department got no results. I started polite. Their "support" variously blamed me, claimed my problem didn't exist, told me to do things I already told them I've done, sent irrelevant form letters, etcetera. Every step of the way they've been incompetent, apathetic or both, so yes my mails turned angry eventually, but only after trying multiple times to be nice. The claim that they "tried their best to assist" me is also a lie. They didn't even put serious effort into faking an interest in helping me, much less actually helping. I'm not even entirely convinced I was talking to a real person, such was their lack of comprehension.
Regards,
[redacted]

Hello, Thank you for the call today! I am referencing ID# [redacted] with our official response to the Revdex.com. ESTsoft is an online game service provider for the titles, CABAL Onlineand CABAL II. The user submitting the complaint was encountering issues uninstalling one of our...

games, CABAL II. Our customer support team tried their best to assist this user, but were unable to resolve his issue, and his responses quickly turned to anger (apologies for the harsh language used in the user’s requests for support). The request itself is unusual, as we have not encountered other complaints relating to difficulties uninstalling any of our titles. The support team has now considered the matter closed after providing best efforts. Please find attached a copy of the correspondence between the user and our support team. If any supplemental information is needed to resolve this claim, please feel free to reach out. Best regards,[redacted]

Hello,
 
color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px;">Thank you for the call today! I am referencing ID# [redacted] with our official response to the Revdex.com.
 
ESTsoft is an online game service provider for the titles, CABAL Onlineand CABAL II. The user submitting the complaint was encountering issues uninstalling one of our games, CABAL II. Our customer support team tried their best to assist this user, but were unable to resolve his issue, and his responses quickly turned to anger (apologies for the harsh language used in the user’s requests for support).
 
The request itself is unusual, as we have not encountered other complaints relating to difficulties uninstalling any of our titles. The support team has now considered the matter closed after providing best efforts.
 
Please find attached a copy of the correspondence between the user and our support team. If any supplemental information is needed to resolve this claim, please feel free to reach out.
 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Their reply contains several lies. First of all that my correspondence "quicky" turned angry. It turned angry after multiple attempts to contact their support department got no results. I started polite. Their "support" variously blamed me, claimed my problem didn't exist, told me to do things I already told them I've done, sent irrelevant form letters, etcetera. Every step of the way they've been incompetent, apathetic or both, so yes my mails turned angry eventually, but only after trying multiple times to be nice. The claim that they "tried their best to assist" me is also a lie. They didn't even put serious effort into faking an interest in helping me, much less actually helping. I'm not even entirely convinced I was talking to a real person, such was their lack of comprehension.
Regards,
[redacted]