Espresso Etc

Our insurance company has spoken with the owner and they have made their decision.

The customer was given pricing well before this job was started. At no time was the customer prevented from getting other estimates for the work we did.  At no time was the customer given any type of hours or material estimates we are a flat rate company we are not a time and materials company....

Upon completion of the job all contaminating debris which had been released into the domestic water system, as a result of the water softener failing, had been eliminated and all fixtures were flowing as designed. As well as all parts needing to be replaced had been replaced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] The home is a rental property and is not covered under rental dwelling policy.

Dear Mr. [redacted],As per your request I would like to apologize for any inconvenience or lack of communication on the part of our technician on the recent visit to your home.  After speaking  with the technician I believe he was trying to let you know that due to well situation he did not have...

the "well" operation experience to shut the water on or off.  Also, he felt that due to the condition of the tub valve that a replacement was a better option than trying to repair.  I regret that your experience with our company was not positive.  I appreciate the comments and concerns and will use them to better serve our customers in the future.Sincerely,[redacted] [redacted]Immediate Response Plumbing & Rooter Service, Inc.