Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ We make every effort to be fair in the repair and or replacement of defective merchandiseUpon inspection of your mattress the impressions were at 1/inch right and left facingImpressions have to be more than 1/inches to be considered defectiveUpon your approval we can make arrangements to have your mattress set re-inspectedPlease contact our customer service department if you would like to proceed with the re-inspection Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will give this company a second chance to make things rightI am not happy with their response, however, before taking anyone to small claims court, I think it only fair to see what they have to say, again, what they will do, and give them an opportunity to do the right thingThanks Revdex.com for your help! Final Consumer Response / [redacted] (4200, 11, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting for re-inspection of the crappy mattress, and in the meantime not getting a good night's sleep AT ALL! Final Business Response / [redacted] (4000, 13, 2015/10/26) */ Consumer is agreeable to a re-inspectionI spoke to her twice recently and assured her we will honor the warranty and replace the mattress if it is defective
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ We understand you are unhappy with the mattress you purchasedIf the mattress was found to be defective under the manufacturers' warranty we would have taken steps to repair or replace immediatelyYour mattress was inspected and there were no manufacturing defects found however the mattress you purchased is not adjustable friendly and should not have been placed on a adjustable bed baseThis mattress design was not meant to be adjustable friendlyPlease contact the retailer you purchased from as this is not a manufacturers issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not our fault we have close friends that also bought the same adjustable base with the Aireloom mattress that is who referred the Aireloom mattress to us and they have the same issue and just told us E.S Kluft & Company will be sending them a New Mattress of their choiceWe purchased this from a well know Mattress business (Mancini's Sleep World in San Jose, Ca)They have also responded to me and they do not agree with you response about not using the mattress with an adjustable baseThis is not an acceptable resolution for us to accept and want a more acceptable solution and hope the Revdex.com will help us in this matter Final Consumer Response / [redacted] (2000, 11, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2016/02/18) */ After further review and in order to have satisfied customers we have contacted Mancini's and they have been authorized to replace your mattressPlease contact the store manager
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ We make every effort to be fair in the repair and or replacement of defective merchandiseUpon inspection of your mattress the impressions were at 1/inch right and left facingImpressions have to be more than 1/inches to be considered defectiveUpon your approval we can make arrangements to have your mattress set re-inspectedPlease contact our customer service department if you would like to proceed with the re-inspection Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will give this company a second chance to make things rightI am not happy with their response, however, before taking anyone to small claims court, I think it only fair to see what they have to say, again, what they will do, and give them an opportunity to do the right thingThanks Revdex.com for your help! Final Consumer Response / [redacted] (4200, 11, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting for re-inspection of the crappy mattress, and in the meantime not getting a good night's sleep AT ALL! Final Business Response / [redacted] (4000, 13, 2015/10/26) */ Consumer is agreeable to a re-inspectionI spoke to her twice recently and assured her we will honor the warranty and replace the mattress if it is defective
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ We understand you are unhappy with the mattress you purchasedIf the mattress was found to be defective under the manufacturers' warranty we would have taken steps to repair or replace immediatelyYour mattress was inspected and there were no manufacturing defects found however the mattress you purchased is not adjustable friendly and should not have been placed on a adjustable bed baseThis mattress design was not meant to be adjustable friendlyPlease contact the retailer you purchased from as this is not a manufacturers issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not our fault we have close friends that also bought the same adjustable base with the Aireloom mattress that is who referred the Aireloom mattress to us and they have the same issue and just told us E.S Kluft & Company will be sending them a New Mattress of their choiceWe purchased this from a well know Mattress business (Mancini's Sleep World in San Jose, Ca)They have also responded to me and they do not agree with you response about not using the mattress with an adjustable baseThis is not an acceptable resolution for us to accept and want a more acceptable solution and hope the Revdex.com will help us in this matter Final Consumer Response / [redacted] (2000, 11, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2016/02/18) */ After further review and in order to have satisfied customers we have contacted Mancini's and they have been authorized to replace your mattressPlease contact the store manager