Equitable Plan Services is not an insurance company, we are a third-party administrator that was hired by Francis Tuttle Technology Center to administer their self-funded employee benefit/medical plan EPS's contract with FTT was terminated 6/1/after FTT terminated their self-funded medical plan effective 12/31/ In EPS's role as a TPA for the plan, EPS was not liable for any payments, but rather processed claims on behalf of FTT After 6/1/15, EPS has no authority (or ability) to pay claims on behalf of the FTT Plan All claims submitted correctly prior to 6/1/were processed/paid
Complaint: [redacted]
I am rejecting this response because it does not address the issue I submitted. My complaint had two parts: 1) They refused to pay a claim that was incurred during the time period that I was insured through EPS and 2) The lack of customer service that I received when I contacted them directly was not only unhelpful, it was rude and certainly not becoming of a service agency. In my view, they did not address either of these issues in their response and they offered no apology or explanation for the poor customer service.
Sincerely,
[redacted]
Equitable Plan Services is not an insurance company, we are a third-party administrator that was hired by Francis Tuttle Technology Center to administer their self-funded employee benefit/medical plan. EPS's contract with FTT was terminated 6/1/2014 after FTT terminated their self-funded...
medical plan effective 12/31/2014. In EPS's role as a TPA for the plan, EPS was not liable for any payments, but rather processed claims on behalf of FTT. After 6/1/15, EPS has no authority (or ability) to pay claims on behalf of the FTT Plan. All claims submitted correctly prior to 6/1/15 were processed/paid.
Equitable Plan Services is not an insurance company, we are a third-party administrator that was hired by Francis Tuttle Technology Center to administer their self-funded employee benefit/medical plan EPS's contract with FTT was terminated 6/1/after FTT terminated their self-funded medical plan effective 12/31/ In EPS's role as a TPA for the plan, EPS was not liable for any payments, but rather processed claims on behalf of FTT After 6/1/15, EPS has no authority (or ability) to pay claims on behalf of the FTT Plan All claims submitted correctly prior to 6/1/were processed/paid
Complaint: [redacted]
I am rejecting this response because it does not address the issue I submitted. My complaint had two parts: 1) They refused to pay a claim that was incurred during the time period that I was insured through EPS and 2) The lack of customer service that I received when I contacted them directly was not only unhelpful, it was rude and certainly not becoming of a service agency. In my view, they did not address either of these issues in their response and they offered no apology or explanation for the poor customer service.
Sincerely,
[redacted]
Equitable Plan Services is not an insurance company, we are a third-party administrator that was hired by Francis Tuttle Technology Center to administer their self-funded employee benefit/medical plan. EPS's contract with FTT was terminated 6/1/2014 after FTT terminated their self-funded...
medical plan effective 12/31/2014. In EPS's role as a TPA for the plan, EPS was not liable for any payments, but rather processed claims on behalf of FTT. After 6/1/15, EPS has no authority (or ability) to pay claims on behalf of the FTT Plan. All claims submitted correctly prior to 6/1/15 were processed/paid.