Equitable Acceptance Corporation

I am rejecting this response because:I did in fact call them the second day to cancel and the guy said he would proceed to cancel per my request I did send an e-mail to cancel that contract as well

The customer is correct that they did not enter into an agreement with Equitable Acceptance. The agreement was between the customer and the dealer, *** *** Another number for the customer to try to reach the dealer at is ###-###-####. We look forward to the customer fulfilling her obligation to us

I am rejecting this response because:I was not aware it was a free service and they did not consolidate my loans and my debt remained unpaid to the point of garnishment They did not help me only took of advantage of me

We purchased a contract from *** *** *** ("dealer") on September 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered
into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. This service included enrolling the customer into the best student loan repayment plan based on the customer's financial situation. One program available is one that allows the customer to pay little or no payments to the student loans, but needs to be re-enrolled on a yearly basis. However, since we are not involved with the student loans, our loan needs to be paid and kept current. Since the customer stopped making payments on this loan, we cancelled the loan back to the selling dealer on July 12, 2016. The customer no longer has an obligation to Equitable Acceptance. If there is any refund that needs to be sent to the customer, that would come from the dealer since they own the loan. We have updated the customer's credit file to remove this account from her credit bureaus that we report to

We purchased a contract from Integra Student Services (dealer) June 8, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into an
agreement, which Equitable Acceptance was not a part of which clearly states the dealer was offering a service to help the customer navigate the student loan relief bureaucracy. The dealer did a verification call with the customer explaining our involvement and the customer acknowledged the account, and made the first payment when due. The dealer requested on October 28, for us to cancel this loan, which we did no October 31, 2016. We have updated the customer's credit bureaus to remove the account from their reports through a third party reporting agency

We purchased a contract from Student Advocates Team aka Student Advocates (dealer) on December 19, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offing a service to help navigate the student loan bureaucracy. We also have a recorded verification call done with the customer that acknowledges the customers acceptance of this transaction and explained Equitable Acceptance's role in the transaction. Equitable Acceptance does not sent out fliers to prospective customers to consolidate student loans as the customer states. The customer has been paying the monthly payment for this account since inception which would indicate the acceptance of this loan also. We look forward to having the customer complete her obligation to us. We will not be cancelling this account as requested

We purchased a contract from *** *** ***, (dealer), on September 1, for the customer to finance the fee the dealer charged to work with the Department of Education to consolidate or refinance their student loans. The customer and dealer entered into a written agreement, which
Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan bureaucracy. We also have a recorded verification call where the transaction was explained to, and agreed to by the customer. We were notified by the dealer on January 17, to cancel this transaction. This account was cancelled back to the dealer and the customer has no further obligation to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me After speaking with a representative at Equitable Acceptance, this issue has been resolved I had been told wrong by another representative at Progress Advocates and was not explained everything in detail I'm satisfied with the result and the complaint against Equitable Acceptance can be closed Thank you

We purchased a contract from *** *** *** *** (dealer) on June 14, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to navigate the student loan debt relief bureaucracy. The process was started and completed by the dealer. We have a recorded verification call done with the customer prior to purchase which explained the role of Equitable Acceptance. If the customer has questions regarding the student loans they must be addressed by the dealer. The dealer put the customer into the best program based on several parameters which they have at their disposal when working with the DOEWe will not be cancelling this account, and look forward to having the customer fulfilling their obligation to us

We purchased the contract from the dealer, and they are the company that created the documents to sign. The loan is for the documentation preparation fee charged by the dealer to consolidate or refinance student loan delt with the Department of Education, or loan servicer. Part of the service purchased is that the dealer will work with the customer for three or four re-certifications on an annual basis. We have been informed by the dealer that the original consolidation was completed on the customer's behalfWe do not do the work with the DOE or servicer, this is all done by the dealer. We look forward to having the customer fulfilling her obligation to us

As previously stated, we purchased a contract from a dealer to help the customer finance the fee charged by the dealer We did not pursue and obtain permission to do this transaction, that was done by the dealer, ***. If there are any issues with the student loans, they need to be addressed with the dealer at ###-###-####. We will not be cancelling this transaction, or refunding any money as requested. We look forward to having the customer fulfilling his legal obligation to us so we do not have report this as a negative account to the credit bureaus

We purchased a contract from ***, Corp aka ** *** *** ("dealer") on April 5, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer
entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs from the DOE to get the customer into the best program based on the customer's financial situation. According to documents received, the dealer was enrolling the customer into the Income Driven Repayment Plan, and consolidated $34,in student loan debt with a monthly payment of $per month. The customer paid for the dealer to re-enroll for two additional years. The re-enrollment had to be completed to stay in the program. Any changes to the DOE was done by the dealer, EAC had nothing to do with the consolidation. We will not be returning any money, or cancelling the account. We look forward to having the customer fulfilling her obligation to us

We purchased a contract from *** *** *** *** (dealer) on September 30, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. We received notice from the dealer to
cancel this account on February 20, 2017, which we did. We will update the credit bureaus through a third party reporting agency to make sure the account is deleted from the customer's credit file. The customer has no obligation to Equitable Acceptance on this account

We purchased a contract from *** *** *** (dealer) on March 27, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to navigate the student debt relief bureaucracy. We also have a recorded verification call done with the customer explaining this transaction and Equitable's role. We have nothing to do with the actual student loans, only the financing of the fee charged by the dealer. We look forward to having the customer fulfilling their obligation to us so we do not have report negatively to the credit bureaus

We purchased a contract from *** *** (dealer) on January 20, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states that the dealer offered a service to help navigate the student loan relief bureaucracyThis account has been paid satisfactorily until last monthThe customer put a stop payment on the payment we received last month, and when we spoke to the customer she indicated to us she was not going to pay any further payments. This account has been cancelled back to the dealer, and the customer has no further obligation to us

Once again, we purchased a contract from ***, Corp (dealer) and have nothing to do with the customer's actual student loans. The customer needs to contact the dealer to discuss the status of the loans, and what her expectations of the dealer's actions were. After listening to the audio recording of the verification call done with the customer, the customer agreed to the loan with Equitable Acceptance and understood we were a third party finance company an had nothing to do with the student loans. If the customer thought her student loans were to be paid off by taking out a loan with Equitable Acceptance, she must contact the dealer and work with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have no issue fulfilling the contact knowing this buisness is legitimateI was worried this was a scam If I have proof this is a legitimate company I will continue to fulfill the contract

We purchased a contract from ***, Corp (dealer) on May 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan debt relief bureaucracy. We have a recorded verification call done with the customer prior to funding which explained the process and Equitable's role. The customer contacted our office in October to ask about the account and we explained the three day cancellation process and referred her to the dealer for questions regarding the student loans. The dealer informed us that the consolidation was completed September 12, 2017. We look forward to having the customer fulfilling her obligation to us

We purchased a contract from *** ***, aka *** *** *** ("dealer") on April 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and
dealer entereed into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The delaer has many programs available to them to enroll the customer into the best program based on the customer's financial situation. The customer paid to have the dealer re-enroll her annually for four years. Each year the customer needs to re-enroll to to stay in the appropriate program. While this can be done by the customer for free on their own, the dealer offered the service and the customer agreed to pay fo the service. The customer needs to contact the dealer at ###-###-#### to work with the dealer to have them re-enroll with the DOE. At this time, we will not be cancelling this account, and look forward to having the customer fulfilling her obligation to us

We purchased a contract from *** *** *** *** (dealer) on November 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered
into a written agreement, which Equitable Acceptance was not involved and cleared stated the dealer was offering a service to help navigate the student loan debt bureaucracy. The initial contact was with the dealer, not Equitable. The customer gave us permission via an Auto Pay form, signed with the original documents, which allowed us to deduct monthly payments from her checking account beginning in January of If the customer needs to speak to about the student loans, she needs to contact the dealerWe look forward to having the customer fulfilling her obligation to us