am now receiving my Second REFURBISHED WF I purchased a new one last fall as it was top rated for my needs as a self employed professionalWithin months, I needed to contact tech supportThey do not understand my questions and answers and make you go through 1/worth of bogus tech support before finally agreeing it is a HARDWARE issue and will replace your NEW product with a REFURBISHED productHowever, they MUST place a hold on your credit card that will remain til hours after they receive your product in return! Well, that REFURBISHED AIO just diedAnd again 1/hr on the phone with bogus tech support who asked me the same question many times, and times asked me my phone number for my informationAt that point I insisted on a supervisor, who in minutes did confirm my account and that I would be sent another REFURBISHED AIO! Same process, with a hold on my account This is outrageousNo other tech has EVER placed a hold on my credit card as such, and I've had it with REFURBISHEDSometimes refurbished is actually better than newNot in Epson's case
My dealing with Epson has been awefulOut of box failure gets a refurbished exchangePurchased an XPHad to send it out for repair times before I got one that worked taking about days each timeThe one that finally worked looked like it had been cleaned with a brillo padAll scratched upThis worked for about months and failed againNow out of warranty I didn't learn my lessonPurchased a Remanufactered XPdirect from Epson online figuring they send them out anyway if you need repairThis was DOAMust now return for exchange again and who knows what I will get as a replacementStay away from Epson! Poor product quality, high ink costs and poor company policies!
am now receiving my Second REFURBISHED WF I purchased a new one last fall as it was top rated for my needs as a self employed professionalWithin months, I needed to contact tech supportThey do not understand my questions and answers and make you go through 1/worth of bogus tech support before finally agreeing it is a HARDWARE issue and will replace your NEW product with a REFURBISHED productHowever, they MUST place a hold on your credit card that will remain til hours after they receive your product in return! Well, that REFURBISHED AIO just diedAnd again 1/hr on the phone with bogus tech support who asked me the same question many times, and times asked me my phone number for my informationAt that point I insisted on a supervisor, who in minutes did confirm my account and that I would be sent another REFURBISHED AIO! Same process, with a hold on my account This is outrageousNo other tech has EVER placed a hold on my credit card as such, and I've had it with REFURBISHEDSometimes refurbished is actually better than newNot in Epson's case
My dealing with Epson has been awefulOut of box failure gets a refurbished exchangePurchased an XPHad to send it out for repair times before I got one that worked taking about days each timeThe one that finally worked looked like it had been cleaned with a brillo padAll scratched upThis worked for about months and failed againNow out of warranty I didn't learn my lessonPurchased a Remanufactered XPdirect from Epson online figuring they send them out anyway if you need repairThis was DOAMust now return for exchange again and who knows what I will get as a replacementStay away from Epson! Poor product quality, high ink costs and poor company policies!