Eppics Tire Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Please share with me what the next step I need to take to have this resolved.Regards,
*** ***

From: *** Date: Fri, Sep 16, at 4:PMSubject: : ***To: ***@myRevdex.com.orgSent from my *** Wireless 4G LTE smartphoneDear ***,Hello, I am responding to inquiry number ***I spoke to the customer, *** *** when she came to
the store a few months back.The two problems I'm having in trying to help her are:1. *** needs a copy of the receipt for the warranty, and I asked *** *** for it and she does not have it. 2. In trying to resolve this and help *** ***, I spoke to *** at *** and she stated "they only warrant tires to the original purchaser."However, as a courtesy and to help *** ***, I would be glad to order her new tires and sell them to her at my costWe will also gladly put the tires on & balance them for free or let her carry them out. Warmly,Jay