Epix Gear Reviews (%countItem)
Epix Gear Rating
Address: 692 Roundup Dr, Grand Junction, Colorado, United States, 81507-8773
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Epix Gear
Add new contacts
ADVERTISEMENT
I preordered a tri suit from the business in April. It was shipped late May and arrived June 2018. On first wear, the zipper broke. I immediately emailed the company about this and was encouraged to send the item back for repair, which I did through USPS with a tracking number. UPS then provided the tracking number and showed someone had signed for delivery. The tracking number no longer works, but Epix claimed non-receipt, even though there was a signature that UPS had to show delivery.
The business has refused to refund me the money or send me a replacement tri suit. I tried to charge back with Chase, to no avail. The business has offered a replacement suit at a cost - I should not have to pay extra money to get a replacement for a faulty item.
I ordered an item for $146.50 in good faith and it was faulty. I returned it for repair in good faith only to be told by both UPS and the business that neither is going to assist me in getting my money back. Good business practice would be to refund my money. Offering another custom made suit at a cost to me makes no sense. It means I end up paying $75 over and above the $146.50 I already lost and the business still makes a profit on my loss and their faulty item. The business has stopped trying to resolve this. Please assist me in getting my money back.
client was unable to provide any proof of shipping the product, which we did not receive. Without the physical product we are unable to process a warranty claim.
It is really hard to respond to an email I never received!I note your message and confirm that the business ended up resolving my concern by offering a replacement suit.I will also note that, outside of acknowledging receipt of my complaint, this is the only email I have received from you.RegardsSent from my iPhone