Epic Ford

they offered a friendly approach during the buying process. They appeared to be upfront about costs, taxes, registration, & sale. Then, after I signed my contract for purchase of a truck, they switched the registration address to a significantly higher costing address. They made mistakes during the signing process, so I had to return over a week later to resign several documents, which changed the 10 day payoff of my trade in vehicle, which ended up charging me more money, which they refused to cover, even though it was their mistake. Then, they refused to mail me my license plates & registration, because they said they 'overvalued' my trade in vehicle, & I had to pay more money in order to get my plates & registration. I had no problem re-registering my new truck at the address I initially requested, & they agreed to. This cost me over 1500$ dollars in extra fees for registration & the loan pay off for my trade in vehicle, & a higher per month truck payment due to their lies & manipulation of this. When I tried calling to problem solve, I was ignored, placated, & ultimately told 'too bad, pay the money or don't get your plates & registration.' Epic Ford is a terrible example of a dealership, customer service, & human decency.

We bought our 2015 Ford Escape new from Brian Ford / Now Epic Ford , I Everett.
My husband Jim has always taken the car to that dealership for scheduled warranty upkeep.
We were just in January 2020. There had been no problem with our transmission before then, but when Jim brought the car home I noticed the next time I rode in it that it seemed to be "slipping". As it was rainy weather I thought it might be the tires slipping on pavement. then Covid kept us both at home a great deal. Last time we rode together a few weeks ago I noticed it again on dry pavement and told Jim it seems to be the tranmission slipping. He took it to Epic Ford today for a diagonosis. 6/16/2020. They told him it needs a $7000 transmission rebuild. I think they must have done something to damage the transmission when they worked on the car in January, as we had not had this problem prior to the last warranty appointment. And of course, our warrenty has expired now. I want Epic Ford to fix our transmission and make this right for us.

We took our car in for service, and they left it outside after the service was completed, unllocked, and with the keys in it. It was stolen. The car was a total loss. Their solution was to sell us another. Their attitude is that because we had insurance, we are not impacted.

Me and My son walked into Epic Ford to buy a truck that was listed online, We were prequalified through our bank, we told them we wanted to use our bank. We were told we had to fill out a credit application. Then the proceeded to run our credit reports through multiple agencies without permission.

Me and My mother walked into Epic Ford to buy a truck that was listed online, We were prequalified through our bank, we told them we wanted to use our bank. We were told we had to fill out a credit application. Then the proceeded to run our credit reports through multiple agencies without permission.

I have a 84 months 75,000 mile maintenance program which I bought at Brien Ford and is not ***. I was told when I bought my truck (March 2016) that if there was a safety item (wiper blades, brakes, etc.) it does not count as a maintenance issue but as a safety issue and would be change out. I was told today 5-21-2018 that I have used all my maintenance up. I asked how as I only had 20,600 miles on it. They said I had brought it in too many time for wiper blades. I explained to them what I was told and they said I should have told them I had issues with the wiper itself. I paid $1300 for 3 oil changes? Seems like a lot to me. They were not willing to do anything except tell me to call ford. This is not the way to do business, they took over Brien Ford and they say sorry can't do anything for you. If I have used up my wiper allotment then I should still be able to get my oil changes and tire rotation. If I was aware of going in for a set of blades and being charged (against the maintenance policy) for oil change and tire rotation and filters (cabin) I would never had done that. I was told one thing and got another.

Let me just share something and hopefully others will understand and follow what happened to me as a customer of Epic Ford. I have to say its been a real train wreck and certainly an experience I would never want any other consumer to face or deal with. This being said I scheduled an appointment to have my cruise control enabled in my Ford vehicle and was told the labor time would take an hour when this process calls for 10 minutes or less. I guess I've now understood the term "Stealership" truly the work being performed the issue still exists and never was resolved or confirmed if the cruise control functions or not outside of saying they went in and reflashed the car computer an rebuilt it by deleting the parameters on the computer and building a whole new platform which was completely un-necessary to do so. I then earlier today paid a visit yo the service manager by the name of *** who was conducted himself very unprofessional and never once returned any of my phone calls which presented me to show up in person addressing my concern. I can appreciate the refund for a rediculous amount of $138 which they claim was for an hour of labor time which again all that was needed was connection the laptop using the Ford IDS software to my car computer and enabling the cruise control feature. This wasn't done nor when I asked the manager in person today being 4/11/2018 to we what was done the manager insulated me a a consumer and said, "I was no longer able to do business with Epic Ford and felt that I was insulting the integrity of the service advisor abd mechanic who worked on the request at the time given.

Moral of the story is someone has something to hide and the service was never completed as requested and not allowing a consumer to see the actual computer results outside of an invoice which can be altered us terrible service. I'm sharing my story so other consumer don't fall into this trap or become the next victim.

I would like to take this opportunity to discuss our recent experience with Epic Ford in Everett, WA.
Until recently I always considered myself and my wife to be valued customers at Epic Ford. However, recent events proved that my wife and I patronage to this establishment had no value to either the ownership of Epic Ford, nor to the management and staff of the dealership.
My 2007 Ford Mustang – which I purchased along with two other vehicles at this dealership in the last 5 years – was factory recalled for an airbag issue. Upon notification, we scheduled with Epic Ford a date and time to have the recall work accomplished. We dropped the car off for the work and was informed shortly after that the work had been completed and that the car was ready for pick-up.
I proceed to pick-up our vehicle and proceeded to drive the 5 miles from the dealership to our house. However, immediately upon driving the car home, the car started to have serious electrical issues…issues that were not prevalent at time of delivery of the vehicle to the dealership. For starter, the headlights kept coming on and off on their own, the car seat started to move forward automatically, the CD player started stating “initializing” and the dash instrumentation and warning pictograms on the dash started to come on and off. I knew something was wrong and after getting home; I immediately drove back to the dealership. However, once I got to the dealership, the problems associated with the electrical issues had stopped. After discussion with the service representative, we made the determination that I would take the car home and if the problems persisted to bring the car back in. However, over the course of the following two weeks I was travelling, and while I was gone, both the alarm system and the lights were coming on and off – while the car was parked – to the point that after I returned home the car was dead and without power. I had to have the car jumped by a tow-truck and the tow-truck driver followed me to the dealership. Once I arrived, I was surprised how I was treated by the service department. The individual I spoke too stated right from the start that the problem was not associated with the air bag work and that it was just a coincidence. However, they looked at the car and said that the Audio Control module might have failed and that I needed to pay &1300.00 dollars to fix the issue…as the failure of the module was in no way associated with the air bag recall work... that is when things really went bad for us.
After being rudely treated by the service staff, I talked to my wife, who decided to stop by and talk to one of the managers, who then proceed to keep telling my wife to “prove it” over and over again, with regards to the electrical problems being associated with the air bag recall work. That’s when we tried to get ahold of the ownership and General Manager of the dealership.
Getting ahold of the owner was an effort in futility. However, after multiple attempts to get a call back I was finally put in touch with the General Mange…by way of the Sales Manager. However, the General Manager was not willing to try to fix the problem at all, this individual seemed more concerned about telling me about problems he was having with a Volvo dealership elsewhere, than dealing with my problems, or the issues involving how his staff treated me and my wife. The General Manager was more concerned with pointing out the fact that he “hand-picked” his service manager and that he “backed him up”, then trying to help out my situation in any way…and when I complained about one of his service center employees…he politely told me that there had been multiple complaints associated with this individual and he would speak to the person. He then stated to me that even though the fix was $1300 dollars, it might not be the problem. He then reiterated to me that the problems were in no way associated with the recall work as the airbag system was in no way linked electrical to any other system.
To make a long story come to an end, we are no longer going to be doing any kind of business with this dealership in any way. Our 2013 Escape – which we bought from this dealership brand new – has now been recalled for a seatbelt issue…and there is NO WAY that we will allow Epic Ford to even touch another one of our vehicles again.
As a further note…I see that in other comments/reviews associated with this dealership, there are responses from dealership representation with regards to apologies and willingness to talk. I would like to point out – in this correspondence – that I think it would be inappropriate to respond in any way to this review as multiple representatives from Epic Ford had a valued customer that they had every opportunity to work with to resolve this issue…and ultimately failed epically.