Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We have left several messages for the customer to contact us but have not received a responseWe do not have the customers consent to release information to the Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am currently out of the country and the business has not contacted me by my preferred method of contact which is emailThey can send me an email Thanks [redacted] @***.com Final Business Response / [redacted] (4000, 9, 2015/08/31) */ The complaint has been resolved between EPCOR and the consumer
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ We spoke with Mr [redacted] on October and reviewed and clarified his concernsMr [redacted] understands the steps we have taken to reconcile his accounts and has my contact information for any further concerns
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We attempted to contact the customer and left a message on October 8, We called again and spoke to the customer October but she requested that the matter be addressed with another individual dealing with the account concernsWe have not heard back from this individual and we require consent in order to release any account information to the Revdex.comYou can provide her with my direct line [redacted] if they would like to discuss this matter further Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) You would like to talk to us where the public eye can not seeI would like an answer hereThis ordeal has cost us enuf and I'm not taking time off work to take your calls during business hours Final Business Response / [redacted] (4000, 9, 2015/10/23) */ EPCOR has attempted to contact the account holder several times in order to obtain consent EPCOR would like to discuss these concerns but are unable to release any account details to the Revdex.com until this consent has been obtainedThe account holder may contact me directly at [redacted] to provide consent
Customer Relations is the area of EPCOR that responds to customer escalations and in this case has followed established process in contacting this customer
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ EPCOR has contacted the customer, communicated a resolution and the issue has been resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by Kristin, a member of Epcor's Customer Relation team, and she courteously went over the facts of the complaintShe acknowledged that errors had occurred and then assured me that she would investigate and fix the issuesAfter a short time, Kristin contacted me again and sent me all the items that I required to correct the improper billing and collections problems Although I was extremely unhappy with Epcor when this matter first arose, I am now satisfied with themKristin was very professional in every interaction and her level of service was exemplary
As outlined in Article of our Regulated Rate Tariff Terms and Conditions of service, any balance on a Customer’s bill that has not been paid by the date the payment is due, may be referred to a collection agency EPCOR did not make an error referring this account to a collection agency
I have resolved this issue with Mr. [redacted] . I have confirmed the deposit was paid in full on September 19, 2016 and deposits charged to a customer are refundable on the 13th month after the deposit has been paid in full and when the customer has achieved 12... consecutive months of good payment history. His deposit will be credited on his September 2017 EPCOR bill.
Initial Business Response / [redacted] (1000, 5, 2016/05/20) */ EPCOR spoke with Mr [redacted] on May 12, to advise that no EPCOR error has occurred EPCOR cannot waive any fees incurred due to non-sufficient fundsAs part of EPCOR's Terms and Conditions for Authorized Payment Withdrawal (APW), payment withdrawal will occur on the due date of the utility billMr [redacted] was not advised that his withdrawal date would consistently occur after the 15th of each month EPCOR provided Mr [redacted] information to set up ebilling services on two occasionsThis information was not confirmed by Mr [redacted] and statements were mailed per processWe can confirm that EPCOR did not receive returned statements for Mr [redacted] account nor did Mr [redacted] notify us that he was not receiving his statements EPCOR will waive the security deposit should Mr [redacted] cancel his APW as a customer courtesy Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm glad that Epcor is now willing to admit that they failed to inform their customer that their payment withdrawals would not be consistent days, as no attempt was done to clarify this on their end [redacted] Epcor never notified me as to what date the withdrawal would occur, which is the error I have been repeatedly informing them of, to deaf earsAt first, when I called in mid April, I was informed that Epcor had sent an email billIt was not until after I stated no email was received, that Epcor changed their claim to sending a paper bill, which was also not received Epcor is also incorrect in asserting that The information to set up ebilling was not confirmed, as I received a February bill from Epcor, with the date of withdrawal set as 15-Mar-I will gladly forward this as evidence [redacted] [redacted]
[redacted] We can confirm that EPCOR provided both verbal and written notice of the outstanding charges on Ms [redacted] account before the balance was referred to a collection agency As outlined in Article of our Regulated Rate Tariff Terms and Conditions of service, any balance on a Customer’s bill that has not been paid by the date the payment is due, may be referred to a collection agency EPCOR did not make an error referring this account to a collection agency and we have explained this to ms [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We have left several messages for the customer to contact us but have not received a responseWe do not have the customers consent to release information to the Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am currently out of the country and the business has not contacted me by my preferred method of contact which is emailThey can send me an email Thanks [redacted] @***.com Final Business Response / [redacted] (4000, 9, 2015/08/31) */ The complaint has been resolved between EPCOR and the consumer
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ We spoke with Mr [redacted] on October and reviewed and clarified his concernsMr [redacted] understands the steps we have taken to reconcile his accounts and has my contact information for any further concerns
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We attempted to contact the customer and left a message on October 8, We called again and spoke to the customer October but she requested that the matter be addressed with another individual dealing with the account concernsWe have not heard back from this individual and we require consent in order to release any account information to the Revdex.comYou can provide her with my direct line [redacted] if they would like to discuss this matter further Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) You would like to talk to us where the public eye can not seeI would like an answer hereThis ordeal has cost us enuf and I'm not taking time off work to take your calls during business hours Final Business Response / [redacted] (4000, 9, 2015/10/23) */ EPCOR has attempted to contact the account holder several times in order to obtain consent EPCOR would like to discuss these concerns but are unable to release any account details to the Revdex.com until this consent has been obtainedThe account holder may contact me directly at [redacted] to provide consent
Customer Relations is the area of EPCOR that responds to customer escalations and in this case has followed established process in contacting this customer
We have resolved all concerns with the customer
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ EPCOR has contacted the customer, communicated a resolution and the issue has been resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by Kristin, a member of Epcor's Customer Relation team, and she courteously went over the facts of the complaintShe acknowledged that errors had occurred and then assured me that she would investigate and fix the issuesAfter a short time, Kristin contacted me again and sent me all the items that I required to correct the improper billing and collections problems Although I was extremely unhappy with Epcor when this matter first arose, I am now satisfied with themKristin was very professional in every interaction and her level of service was exemplary
As outlined in Article of our Regulated Rate Tariff Terms and Conditions of service, any balance on a Customer’s bill that has not been paid by the date the payment is due, may be referred to a collection agency EPCOR did not make an error referring this account to a collection agency
I have resolved this issue with Mr. [redacted] . I have confirmed the deposit was paid in full on September 19, 2016 and deposits charged to a customer are refundable on the 13th month after the deposit has been paid in full and when the customer has achieved 12... consecutive months of good payment history. His deposit will be credited on his September 2017 EPCOR bill.
Initial Business Response / [redacted] (1000, 5, 2016/05/20) */ EPCOR spoke with Mr [redacted] on May 12, to advise that no EPCOR error has occurred EPCOR cannot waive any fees incurred due to non-sufficient fundsAs part of EPCOR's Terms and Conditions for Authorized Payment Withdrawal (APW), payment withdrawal will occur on the due date of the utility billMr [redacted] was not advised that his withdrawal date would consistently occur after the 15th of each month EPCOR provided Mr [redacted] information to set up ebilling services on two occasionsThis information was not confirmed by Mr [redacted] and statements were mailed per processWe can confirm that EPCOR did not receive returned statements for Mr [redacted] account nor did Mr [redacted] notify us that he was not receiving his statements EPCOR will waive the security deposit should Mr [redacted] cancel his APW as a customer courtesy Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm glad that Epcor is now willing to admit that they failed to inform their customer that their payment withdrawals would not be consistent days, as no attempt was done to clarify this on their end [redacted] Epcor never notified me as to what date the withdrawal would occur, which is the error I have been repeatedly informing them of, to deaf earsAt first, when I called in mid April, I was informed that Epcor had sent an email billIt was not until after I stated no email was received, that Epcor changed their claim to sending a paper bill, which was also not received Epcor is also incorrect in asserting that The information to set up ebilling was not confirmed, as I received a February bill from Epcor, with the date of withdrawal set as 15-Mar-I will gladly forward this as evidence [redacted] [redacted]
[redacted] We can confirm that EPCOR provided both verbal and written notice of the outstanding charges on Ms [redacted] account before the balance was referred to a collection agency As outlined in Article of our Regulated Rate Tariff Terms and Conditions of service, any balance on a Customer’s bill that has not been paid by the date the payment is due, may be referred to a collection agency EPCOR did not make an error referring this account to a collection agency and we have explained this to ms [redacted]