Epcon Communities

Epcon truly has excellent designs, and we love the layout of our home. The problem is customer service and quality. Sometimes very good, but generally I was fed BS for an issue I wanted resolved. The other issue is the finishing. Not at all close to what we were paying. Drainage is another issue. Several of our underground pipes were so flimsy (not solid PVC) they collapsed or weren’t connected to the street causing excessive water in the sump of our basement. We had the Epcon engineer out and they said they fixed it, but didn’t. We paid for a scope and it still wasn’t connected causing the rain to run into our neighbor’s basement sump. When I asked the Epcon rep to please correct it I was told to get an engineer and take care of it myself. Currently I’ve spent $2000 to reroute drainage. So many issues that cost us so much, but again, we love the design and private patio space. Lastly, be forewarned: Epcon installs their own water and sewer without city inspection, so any issues with either the city won’t respond. You’re on your own, and we’ve had issues with both in our development.

We have a quality new home in a great neighborhood with wonderful neighbors. I would not recommend Epcon to anyone. The salesman was truly awful. We asked to change to a different salesperson and were told absolutely NO by his boss. She intimidated so much, and we are not meek people. They outright lied about our permit and expected closing dates. We all understand the delays- they simply could not be honest with timelines. Over promised and under delivered. We were so relieved to close on the house... and now trying to get items repairs on our 45 day punchlist is the same unprofessional behavior. Neighbors had success with a different rep than the one we have... just beware if you buy- it is PAINFUL

We gave our down payment on our home in August 2021, after we sold our home. We had a temporary place to stay for 6 months or until our home was completed. Here it is almost June of 2022 and Epcon hasn’t even cut the roads in at our development. There was a slight delay due to a circumstance within Union County that was not Epcon’s fault. Land clearing began in January of 2022. People sell their homes to have another house to purchase and move to. I realize we are in very unorthodox times, however, being told we most likely won’t be in our new home until Q1 of 2023 is unacceptable! Epcon gave everyone the opt out offer, but in today’s market where would we go?! It’s a seller’s market NOT a buyer’s market for existing homes! Epcon advertises Luxury Ranch homes, it’s hardly considered luxury when they offer vinyl flooring, Formica counters and everything else is $$ for even the slightest upgrade! Spec cookie cutter homes don’t even offer vinyl roll style flooring and Formica counters! Total disappointment with what comes standard for the price! When it’s all said and done at their design center, plan to spend an extra $100k to even come close to what Epcon is advertising as luxury! I am sure the interest rates will be at record highs by Q1 of 2023. If we had it to do over it would be a hard NO! I am praying that once we are moved in that our inspector does not find issues with our new home and the $100k spent on the upgrades are worth it quality wise.

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

We’re disappointed to learn that Ms [redacted] is unhappy with her home and the experience she’s had.? That is both unusual and unexpected for any Epcon customer.? In an effort to satisfy the homeowner’s expectations, we are willing to replace the faucet and will be in contact with her to obtain her agreement to this proposed resolution

First of all there was no info on the facet I did not know it was battery operated that is an inconvenience but I can live with replacing batteries but cannot live with water constantly on my granite counterIf they had any respect for their customers they would have just replaced it....as for their plumbers well when you send out someone who takes apart a fawcet and two hours later they still can’t get it back together?????what kind of plumber is that? The floor situation was a total lie yes I ordered laminate but they installed so there was a dip in the floor so coming out of the laundry room you trippedAll they had to do was make the floor even and they wouldn’t even do thatThis company has lied to us from day one....not just us everyone in this development has an Epcon storyThe day we moved I was cooking and list all power in the kitchen call Romanoff elec who did the electricity they came out said well the good news is I can fix it the bad news is was not really up to code???? How does that happen? In June we lost power in the garage and on Sunday we list power in the courtyard!!!! So many things they try to to scrimp in like a company that will do the job right and how did all these issues pass inspections!!! I am so tired of fighting battles with EpconWe haven’t even lived here a year and issues are unbelievableI will give them credit for fixing our front porch concrete and the walk leading up to the house but right now that’s itThere has always been miscommunication with this company and it’s buyershere is another example Angela out salesperson who’s no longer with them told us Spectrum was the cable provider but what she failed to say not on our side of the street it was a nightmare which once again I came to the Revdex.com and you did help get the situation resolved but not before a lot of problems...Epcon never conveys the truth because the right hand does not know what the right hand is doing....I wrote a page letters to the owners about my concerns and never even received a responseNo respect for customers except for when you are signing a contract!!!!