EOS Fitness

Hi [redacted],[redacted] has let us know that you and he spoke yesterday regarding this matter. The personal training cancellation had a 5 day cancel period to avoid any personal training contract. It has never been our policy to refund used personal training sessions. The services of the 2 personal training...

session were used, the $49 was collected. You then cancelled the contract within the 5 day period, and said cancellation was processed.However, as a measure of good faith, we will split this with you and refund $25. Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Erica F[redacted]

[redacted]
[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, We have gone thru the details of your account and the bank statements that you had provided us.There was only one NSF fee from EOS. It looks like you had one from FORD also. We had already issued a refund in March 2016, as well as re fund for personal training sessions that had been...

used. To date, we have refunded $222, so that covers everything and more.Sincerely,EOS Fitness

Hello,We have issued a refund check of $168, mailed out on 8/14/17.Sincerely,EOS Fitness

Hi,
We have processed the refund and you will have it in 5-7 business days.
Sincerely,
EOS Fitness

Hello,Jason M[redacted] has reached out directly. We will get you rescheduled asap and would like to offer 2 complimentary sessions for the inconvenience.Sincerely,EOS Fitness

Dear [redacted],We sincerely apologize for the negative experience that you have had with EOS. This is definitely not the experience that we want our members to incur.We have lowered your dues to $9.95 per month and have added daycare and guest privileges onto your membership at no charge. We...

hope that you will continue being an EOS Fitness member. If you have any issues or would like a different resolution, please email us directly at [redacted] and we will do whatever is necessary.Sincerely,EOS Fitness

Hi Enrique,
We are going to be refunding you the entire purchase amount and get you out of collections.
We have drafted $53.96.
font-family: Calibri, sans-serif;">$1.00 enrollment fee
$39.99 Rate Guarantee Fee
$12.97 Mem Dues.
 
Sincerely,
EOS Fitness

[redacted]...

[redacted]Yo Erika Alanis acepto  esta solucion pero me gustaría que el $ que me van a regresar lo puedan enviar  por medio de cheque a la dirección [redacted]. Por favor no lo envien a la cuenta por favor  . Lo necesito  por medio de cheque.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,We show the cancellation being initiated on 9.28, which would make the final billing on 10.22.Sincerely,EOS Fitness

Hello,We are cancellign the account and refunding the total amount paid of $104.85.Sincerely,EOS Fitness

Hi [redacted],Based on the email chains, I believe this to be resolved. We are sincerely sorry for all of the confusion and mishap on this end.Sincerely,EOS Fitness

they have yet to refund me and it's been four days, also have yet to stop the membership.

Hi,The refund was processed on December 20th.Sincerely,EOS Fitness

Hello,
 
The balance owed was from a personal training contract that you had signed. We have gone ahead and waived the PT balance of $1460, removed you from collections and have cancelled your PT account.
Sincerely,
EOS Fitness

Hi,We have processed the refund and you will have it in 5-7 business days.Sincerely,EOS Fitness

Hi,We show that the cancellation request was received in October 2015. The last payment that was received was in September for your membership and August for the personal training. Please confirm that you are able to pay the last month's dues from October in th eamount of $22.95 and we will...

definitely get the accounts cancelled, all other fees waived and out of collections.Sincerely,EOS Fitness

EOS charged my bank account immediately after I got off the phone with them trying (again) to cancel my membership.  As I mentioned before, they charged 19.95 and then an extra 25.00 right after I got off the phone with the rep on April 28th.  They HAVE NOT waived anything!  That is garbage!  And a lie!

Hi,We have cancelled your account, waived the past due balance and have removed your account from collections.Sincerely,EOS Fitness