Envy Nails & Spa

I'm responding on the behave of Envy Nails and Spa located on [redacted]. We have just received the Revdex.com complaint in the mail submitted on 6/27/2017, ID of [redacted]. The customer returned 2 hours after the service was completed to ask us for a full refund. Her reason was...

because she did not like the color and design. We told her that if she did not like it, we would change the color and design for her. However, we are unable to refund money after service is completed. She refused to let us change the color and design. She yelled in the salon and then left the salon.