Environmental Resources

In Reference To [redacted] ***Case ID Account Number [redacted] Customer Phone Number Customer Email [redacted] [redacted] IP Address [redacted] [redacted] The customer placed their order on 01/23/04:28am to participate in our trial offer where she had days from her order date to try our productCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedCustomers who choose to keep the product are automatically enrolled onto a recurring subscriptionPer terms and conditions, the customer was billed $the product shippedUnder circumstances, we allow customers to return the products back postmarked within their trial periodWe have cross checked with our returns department and the customer has yet to return the product nor contact us to cancel her recurring services.I understand the Complaint Involves: Billing or Collection IssuesWhen placing their order, customers checked “Yes, I am at least years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfullyIn addition, upon receiving the package, the customer is sent a hard copy of the terms and conditions on the outside of the packageIf customers do not agree, they may simply return the product to us at no cost.PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our WebsiteYour credit card will be charged $for shipping and handling of a one month supply of [redacted] Anti-Wrinkle MoisturizerYou will have days since the order date to try [redacted] and decide if it is right for youIf by the end of your trial you are enjoying Beaute MD, simply keep the jar and your credit card will be charged in the amount of $for the item receivedTo see full terms and conditions please click here.Had the customer cancelled their recurring transactions within their day trial period, we would have provided them a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the productHad the customer returned the product postmarked, their account would not have been charged furtherNo RMA number was ever authorized for the customer until after they contacted our call center, past their trial period.We have records of the customer contacting our call center on February 7, The customer was explained how the charges came about and was offered a refund of $and the ability to keep the productThe customer agreed and the refund was processed that same day.We have cancelled the customer's recurring subscription on 02/07/They will no longer receive any products or charges from usAgain, the customer has yet to send any products back and we have refunded them a courtesy $I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter.Sincerely, [redacted] **

I ordered from BeauteMD during an online promotional offer in which I was to pay shipping and handling The product arrived promptly with email confirmation What was extremely poorly disclosed (locked away in terms and conditions, customer service tells me) is that this is a free product ONLY if you cancel some sort of membership within days I ALWAYS LOOK to see if an offer comes attached to a membership This membership was NOT disclosed in an upfront manner and reeks of misrepresentation and dishonesty It on one situation to "forget to cancel," which happens This was a situation in which I had no idea a charge of any kind was coming I called the company to contest the charge They refused to refund the charge Instead, a supervisor eventually offered to either (1) provide a 50% discount or (2) waive the $restocking fee Stay away from this business There are far more forthright, honest companies with whom to do business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I will return the product next week and am requesting the $charge credited to my credit cardNo where on the invoice was a charge for $ [redacted]

Offer on internet was day free trial, with paying only for shipping LATER find on my credit card bill a charge from Lab Genix for $ I had not ordered more productI had given no permission to charge for item Did get through and cancelled any future shipment, but I could not get a refund, only because I had not used product and they gave me permission to return it did I get some money back , but it cost me $fee to restock This is a scam out-rightNo correspondence at all until you have already been billedLearned a lesson, DO NOT give credit card info to unknown companies....I am out $for nothing at all to use This all was done by them in less than a month with my credit card number available to them Bad company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] That is not free They send you bottle of pills and say you have day free trialBut they charge you for the whole amountHow's that freead is what it is

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Dear Revdex.com: I contacted my bank today and I did receive my $but not shipping of $& $that I paid to return certified mail There is a few statements in they're what I would call a FORM LETTER response since in the end of the letter they refer to ME as Ms***? 2xs Also they claim to have emailed me, that is a bold face lie, there NEVER EVER EMAILED ME! Also I don't recall any of there policy of days to respond on the order form online, it is on the BOTTOM OF THE SHIPPING BOX, which I never saw until 2mths later when 2nd shipment came, this is when I contacted them to cancel They then would not give me a RMA #,they told me they would give me a partial refund if I stop the collection procedures through my bank Of course I didn't I didn't trust them I will learn from this experience Thanks for all your assistance [redacted]

In Reference To [redacted] *** [redacted] Case ID Account Number [redacted] *** Customer Phone Number Customer Email /> [redacted] [redacted] IP Address [redacted] , United States The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product The customer placed their order on 03/10/12:07pm to participate in our trial offer where she had days from her order date to try our product (Please take a look at the order confirmation sent to the customer's email)The customer was billed $for shipping and handling, NOT $ Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedUnder circumstances, we allow customers to return the product back postmarked within their trial periodWe have cross checked with our returns department and the cu has yet to return the product resulting in the trial charge of $ Trial product: USPS shows tracking number [redacted] delivered our product to the customer March 12, , 2:pm Delivered LA MIRADA, CA I understand the Complaint Involves: Advertising Issues When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully We offer a FREE day trial from their order dateDue to thousands of shipments being shipped every day, we are unable to track when each customer receives their productWe allow customers to call in and request their trial period to be extended depending on how long shipping took or if customers need extra time to try the product Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our Website Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping & handling for a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged the low rate of only $for the bottle you receivedApproximately days from your original purchase date, and every days thereafter, you will be sent another month supply of BeauteMD and your credit card on file will be billed for a discounted price of $You may cancel your membership at any time by simply contacting our customer service I have attached screenshots of our order page where it states our terms and conditions and where the customer agreed to it In addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGE Customers have another chance to read and fully understand how the trial period worksIf customers do not agree, they may simply refuse/return to sender the package As a courtesy, the package will be sent back to us at NO COST TO THE CUSTOMER I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samplesNowhere on our website says “Sample.” We offer a trial period, which might confuse some customers The trial allows the customer to get the product and try it outAgain, if they do not want to be billed, they are responsible for sending it back within trialIf they chose to keep the product, customers do nothing and at the end of their trial, they are billed for the PRODUCT ALREADY RECEIVED The trial products we ship to customers are actually 30-day supplyWe ship 30-day supplies so that customers that chose to continue with our product have no discontinuity in usingMany customers find this convenient since our product requires everyday use to maximize benefits We have record of the customer contacting our call center on 03/30/01:13pm, past her trial periodAt this moment, the customer still had possession of the product and contacted our call center past their trial period Please take a look at the notes below taken from our CRM: 03/30/01:13pm - [redacted] - cci wants to cx acct, cust stated she didn’t mean to order productwaived cx fee not to upset custOffered cust 40% discount cust declined cx acct The representative offered a discounted rate which was declined and cancelled the customer’s recurring subscription per requestThe customer did not request for a Return Merchandise Authorization number to return the product At this point, the customer was already billed for the product she still currently has possession of The customer contacted our call center once more on 04/08/02:27pm Dianne Smith - cci to verify acct closed, confirmed with cu account stopped 3/30/ 03/30/01:13pm By [redacted] - Main Product "BMD - Trial Charge $87.50" was placed on HOLD 03/30/01:13pm By [redacted] ***r - Recurring turned OFF The customer contacted past trial and still has the productThe customer is past our return policy We have cancelled the customer's recurring subscription on 3/30/when they contacted our call centerThey will no longer receive any products or charges from usPlease see attachments of where the customer was informed of the trial charge I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter Sincerely, [redacted] **

This company has finally posted a full refund after I informed them of the Revdex.com complaintThank you

In Reference To [redacted] [redacted] *** [redacted] Case ID Account Number [redacted] Customer Phone Number Customer Email [redacted] [redacted] IP Address [redacted] , [redacted] *** United States The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product USPS shows tracking number [redacted] delivered to [redacted] on at 5:pm on October 9, in [redacted] ***, [redacted] *** The customer placed their order on 10/05/11:28am to participate in our trial offer where she had days from her order date to try our productCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedUnder circumstances, we allow customers to return the product back postmarked within their trial period I understand the Complaint Involves: Customer Services Issues We apologize for any inconvenience that the customer has been throughWe have records of the customer contacting our call center a few timesFirst, [redacted] contacted our call center on 10/24/already past her trial periodThe representative offered the customer store creditIn order to utilize the store credit, the customer had to contact our call center and order directly from themUnfortunately, the store credits aren't applicable to the websiteThis way, the customer also receives a discounted price instead of the retail priceThe customer contacted our afterhours call center on 10/27/By the end of the call, the representative issued the customer a full refund in lieu of the store credit [redacted] refund of $was processed on 10/27/ 10/27/10:49am By [redacted] - Refunded - $Trans-ID: [redacted] We have cancelled the customer's recurring subscription on 10/24/when they contacted our call centerThey will no longer receive any products or charges from usAgain, the customer has been issued a FULL REFUND OF $ I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter Sincerely, [redacted] **

To Whom It May Concern: I am writing this letter in response to case number: [redacted] complaint. I understand that the BBB fairly reviews the situation from the consumer and merchant point of view to make a fair judgment. Please feel free to contact us with any further... documentation or questions you have to resolve this matter. I appreciate your time and review of the above reference complaint The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product. The customer placed their order on 09/22/2014 05:48pm to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Per terms and conditions, Ms. [redacted] was billed $87.50 at the end of her trial period. Her trial expired on 10/05/14. Under normal circumstances, we allow customers to return the products back postmarked 14 days within their trial period. We have cross checked with our returns department and the customer has yet to return the product. Unfortunately, with no product returned, we are unable to issue credit. I understand the Complaint Involves: Billing or Collection Issues When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully. We show record of Ms. [redacted] contacting our call center on October 12, 2014. Please see below the notes taken from our CRM:When placing her order, Ms. [redacted] was redirected to our website where she inputted her personal information. In order to successfully place her order, Ms. [redacted] inputted her credit card information. Our terms and conditions is located in multiple areas and also a hard copy was sent to Ms. ***. Ms. [redacted] contacted our call center on October 12, 2014, about a week past her trial. Ms. [redacted] was explained how the charges came about and was offered multiple options to stay on recurring. She declined all the offers and received confirmation her account has been closed. PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our Website Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service. Had Ms. [redacted] cancelled her recurring transactions within her 14 day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would not have been charged further. No RMA number was ever authorized for Ms. ***. No cancellation email was ever sent to Ms. [redacted] until 10/12/14, when receiving this complaint. We have cancelled the customer's recurring subscription on 10/12/14 . They will no longer receive any products or charges from us. Again, the customer has yet to send the product back. We have positive AVS and tracking confirmation to the customer. To cancel recurring services, the customer had to notify us, the merchant, of the cancellation. The customer's cancellation email was sent on 10/12/14 per her request. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter. Sincerely, [redacted] BeauteMD 8677 Villa La Jolla Dr. #1231 La Jolla, CA 92037 In Reference To [redacted] Case ID Account Number [redacted] Customer Phone Number Customer Email [redacted]

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product The customer placed their order on 12/06/09:25am to participate in our trial offer where she had days from her order date to try our productCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedCustomers who choose to keep the product are automatically enrolled onto a recurring subscriptionPer terms and conditions, Ms [redacted] was billed $for the products shipped to herUnder circumstances, we allow customers to return the products back days from the transaction dateWe have cross checked with our returns department and the customer has only returned one product within the return policyShe has been issued full credit for the product returned I understand the Complaint Involves: Billing or Collection Issues When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our Website Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping & handling for a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged the low rate of only $for the bottle you receivedApproximately days from your original purchase date, and every days thereafter, you will be sent another month supply of BeauteMD and your credit card on file will be billed for a discounted price of $You may cancel your membership at any time by simply contacting our customer service Had Ms [redacted] cancelled her recurring transactions within her day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the productHad she returned the product postmarked, her account would not have been charged furtherNo RMA number was ever authorized for Ms [redacted] No cancellation email was ever sent to Ms [redacted] until 05/16/14, when receiving this complaint We show record of Ms [redacted] receiving all the products shipped to herWe have attached a positive AVS record on fileUnfortunately, with no product returned, we are unable to issue creditShe never contacted our call center with any questions or concerns We have cancelled the customer's recurring subscription on 01/25/per her request They will no longer receive any products or charges from usWe have positive AVS and tracking confirmation to the customer To this day, the customer still has possession of the other products sentShe returned the most recent product and was issued a full refund on 02/04/I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter Sincerely, [redacted] **

In Reference To [redacted] [redacted] *** [redacted] Case ID Account Number [redacted] /> April 11, To Whom It May Concern: To Whom It May Concern: I am writing this letter in response to case number: [redacted] [redacted] complaintI understand that the Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment Please feel free to contact us with any furthis documentation or questions you have to resolve this matterI appreciate your time and review of the above reference complaint Sincerely, [redacted] 1-855-LabGenix Xtreme Muscle Pro Villa La Jolla Dr# La Jolla, CA In Reference To [redacted] [redacted] Memorial [redacted] Case ID Account Number [redacted] [redacted] Customer Phone Number Customer Email [redacted] [redacted] @att.net Tracking Number [redacted] IP Address [redacted] , OH United States The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product The customer placed their order on 03/22/05:22pm to participate in our trial offer where he had days from his order date to try our product (Please take a look at the order confirmation sent to the customer's email)Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received Per terms and conditions, the customer was charged $for the product already received AFTER the end of his trial period ending on 4/5/Under circumstances, we allow customers to return the product back postmarked within their trial periodWe have cross checked with our returns department and we have yet to receive any product back from the customer After the trial, customers are put into a recurring service which they may cancel at any time Trial product: USPS shows tracking number [redacted] delivered our product to the customer March 27, , 10:am Delivered MENTOR, OH I understand the Complaint Involves: Advertising Issues When placing his order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions " Had the customer not checked the agreement box, their order would have not been placed successfully We offer a FREE day trial from their order dateDue to thousands of shipments being shipped every day, we are unable to track when each customer receives their productWe allow customers to call in and request their trial period to be extended depending on how long shipping took or if customers need extra time to try the product Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our Website Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping & handling for a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged the low rate of only $for the bottle you receivedApproximately days from your original purchase date, and every days thiseafter, you will be sent anothis month supply of BeauteMD and your credit card on file will be billed for a discounted price of $You may cancel your membership at any time by simply contacting our customer service We have record of the customer contacting our call center on 04/07/09:46am, past his trial periodAt this moment, the customer still had possession of the product and contacted our call center past their trial period Please take a look at the notes below taken from our CRM: 04/07/09:46am - [redacted] ***t - CCI to cx said product is not working for him and it was suppose to be a free trial// explained day trial to cust//cust wanted me to go over where it said he would charged if it was not cx//cust said it was suppose to be free//again explained it was not free//cust said to just cx it//waived cx fee of to avoid escalation The customer contacted past trial with concerns of the trial chargeThe customer claimed that the product was freeAgain, only offer a trial offer where customers are able to try the product for free during their trial Customers are billed after their trial period for the product already received if they do not cancel We have yet to receive any packages back from the customerHad the customer cancelled their recurring within trial period, we would have provided him a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the productHad he returned the product postmarked, his account would have not been charged further No RMA number was ever authorized for the customer Please notice the cancellation email dated April 7, 2014, the first time the customer contacted our call center We have cancelled the customer's recurring subscription on 4/7/when they contacted our call centerThey will no longer receive any products or charges from us We believe the charges are valid and abide by our agreed to Terms and ConditionsI thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter Sincerely, [redacted] **

[redacted] ***Case ID Account Number [redacted] Customer Phone Number Customer Email [redacted] [redacted] Tracking Number IP Address [redacted] [redacted] *** United StatesSince we have tracking confirmation that the product is being shipped back to our shipping department, we have issued the customer the remaining funds. Please allow the bank institution to process in about 5-7 business days.Thank you for your time in reviewing this case. Please let us know if you have further questions.Sincerely, [redacted] **

In Reference To [redacted] ***Case ID Account Number [redacted] Customer Phone Number Customer Email class="Apple-tab-span"> [redacted] [redacted] Tracking Number IP Address [redacted] [redacted] *** United StatesUSPS tracking number [redacted] shows the product was delivered to [redacted] at 10:am on November 14, in [redacted] ***.The customer placed their order on 11/09/03:33pm to participate in our trial offerThe customer was charged $shipping and handling and initiated her day trial periodCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedCustomers who choose to keep the product are automatically enrolled onto a recurring subscriptionPer terms and conditions, [redacted] was billed $for the product she has possession ofUnder circumstances, we allow customers to return the products back postmarked within their trial periodWe have cross checked with our returns department and the customer has yet to return the productWith no product returned, we cannot issue credit.I understand the Complaint Involves: Billing or Collection IssuesWhen placing her order, please notice the following paragraph on the same webpage where the customer inputted their credit card:Your credit card will be charged $for shipping and handling of a one month supply of [redacted] Anti-Wrinkle MoisturizerYou will have days since the order date to try [redacted] MD and decide if it is right for youIf by the end of your trial you are enjoying [redacted] MD, simply keep the jar and your credit card will be charged in the amount of $for the item receivedTo see full terms and conditions please click hereIn addition to the statement above, the customer had to check the box where it states I am at least years old and agree to the Terms and conditions Also, the customer was sent a hard copy of the terms and conditions so that when the customer received the product, she has another chance to read and understand our policy.Had the customer cancelled her recurring transactions within her day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the productHad she returned the product postmarked, her account would not have been charged furtherNo RMA number was ever authorized for [redacted] ***No cancellation email was ever sent to [redacted] until 12/12/per her request.We have cancelled the customer's recurring subscription on 12/12/They will no longer receive any products or charges from usAgain, the customer has yet to send any product backI thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter.Sincerely, [redacted] *

The customer placed her order on 10/05/at 04:20pm to participate in our trial offer(Please take a look at the order confirmation sent to the customer's email)Our records indicate that the customer only contacted our representatives, via email, on October 25, Our representatives then responded to Ms***’s email with our contact information and hours of operation so that we may better assist her with the situation at handMs [redacted] never attempted to communicate with our representatives past the initial email sentI understand that Ms***’s complaint involves Billing or Collection IssuesThe product for which Ms [redacted] has submitted a complaint is for a product not serviced by our company The product in dispute is from Ayur CreamIn addition, further review of Ms ***’s account shows that she was never charged past the initial shipping and handling charge of $Her account was automatically terminated on 10/27/ due to the email receivedFurthermore, we have cross checked our call logs and show no record of Ms [redacted] having communicated with our representatives via phoneHad she communicated with our representatives directly, we would have provided our best efforts to remedy the situationI thank you for your timePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

In Reference To [redacted] Case ID Account Number [redacted] Customer Phone Number Customer Email [redacted] [redacted] IP Address [redacted] , FL United States Tracking Number [redacted] Complementary product tracking number [redacted] The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product USPS tracking number [redacted] shows confirmed delivery to [redacted] at 2:pm on October 10, in [redacted] *** The customer placed their order on 10/04/05:30am to participate in our trial offer where she had days from her order date to try our productThe customer received her order confirmation on Sat, Oct 4, at 5:AMCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedPer terms and conditions, the customer was charged $for the product already received AFTER the end of her trial period ending on 10/17/Under circumstances, we allow customers to return the product back postmarked within their trial periodWe have cross checked with our returns department and we have yet to receive any product back from the customer After the trial, customers are put into a recurring service which they may cancel at any time I understand the Complaint Involves: Advertising Issues We offer a FREE day trialCustomers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trialHad the customer contacted us within trial, they would have not been charged nor put into a monthly subscriptionThe customer placed her order through a two part order pageFirst, they filled out their personal information including their name, address, phone number, and email addressSecond, they input their credit card informationDirectly below the credit card form, it states: Your credit card will be charged $for shipping and handling of a one month supply of Beaute MD Anti-Wrinkle MoisturizerYou will have days since the order date to try BeauteMD and decide if it is right for youIf by the end of your trial you are enjoying BeauteMD, simply keep the jar and your credit card will be charged in the amount of $for the item receivedTo see full terms and conditions please click here In addition, the terms and conditions is posted in multiple areas of our webpageLastly, the customer is send a physical hard copy of our terms and conditions on the outside of the packageHad the customer not agreed to the terms, they could have refused the package and the package would have been sent back to us at no cost to the customer We have record of the customer contacting our call center on 10/20/ past her trial periodAt this moment, the customer still has possession of the product and contacted our call center past their trial period Please take a look at the notes below taken from our CRM: 10/20/05:24am - [redacted] - CCI_ She wanted to cancel her account, She requested for a refundExplained the details of the program to herShe said that she is a single mom and she is will do whatever it takes to get a refundShe threatened to go to the Revdex.com and the bankExplained the dispute process, Offered 35% refund, declinedOffered to waive the cx fee, 50% refund and comp bottle of her choice to resolve the threatShe acceptedExplained time periods for the refund[redacted] 10/20/05:19am By [redacted] - Refunded - $Trans- [redacted] 10/20/05:14am By [redacted] - Main Product "BMD - Trial Charge $89.95" was placed on HOLD 10/20/05:14am By [redacted] - Recurring turned OFF After speaking to our representative, the customer understood how the charges came aboutThe representative offered the customer a refund of 35% which she declinedAgain, the customer still has possession of the productTo better assist our valued customer, our representative offered a 50% refund along with a complementary product to outweigh the costThe customer acknowledged and agreed to the $refund and a complementary Moisturizer was shipped to her which valued at $At this point, the customer received two month supply of our Anti Aging Solution Moisturizer, was refunded $and her account has been terminated per her request on 10/20/ PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our Website Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping & handling for a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged the low rate of only $for the bottle you receivedApproximately days from your original purchase date, and every days thereafter, you will be sent another month supply of BeauteMD and your credit card on file will be billed for a discounted price of $You may cancel your membership at any time by simply contacting our customer service We have yet to receive any packages back from the customer Had the customer cancelled their recurring within trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the productHad she returned the product postmarked, her account would have not been charged furtherNo RMA number was ever authorized for the customer Her account was terminated on 10/20/per her request from: Beaute MD - Support to: [redacted] < [redacted] > date: Mon, Oct 20, at 5:AM subject: Beaute MD - Order Cancellation # [redacted] mailed-by: beautemd.com We have cancelled the customer's recurring subscription on 10/20/when they contacted our call centerThey will no longer receive any products or charges from usAgain, the customer contacted our call center past her trialShe was issued a refund of $and was sent a complementary product to outweigh the charges We believe the charges are valid and abide by our agreed to Terms and ConditionsI thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter Sincerely, [redacted] **

[redacted] [redacted] Case ID Account Number Customer Phone Number Customer Email [redacted] [redacted] [redacted] The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product The customer placed their order on 09/29/09:34am to participate in our trial offer where she had days from her order date to try our productCustomers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedCustomers who choose to keep the product are automatically enrolled onto a recurring subscriptionPer terms and conditions, Ms [redacted] was billed $for the products shipped to herUnder circumstances, we allow customers to return the products back days from the transaction dateWe have cross checked with our returns department and the cu has yet to return the product nor contact us to cancel her recurring services I understand the Complaint Involves: Billing or Collection Issues When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully Per reason code: " The issuer or cardholder must notify the merchant of cancellation." Again, we have cross checked our call logs and email logs and have yet to hear from Ms [redacted] Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Ordering Products Via Our Website Try BeauteMD at no risk; just pay a small shipping and handling feeYour credit card will be charged $for shipping & handling for a Month Supply of BeauteMDYou will have days from your original order date to decide if BeauteMD is right for youIf you are enjoying BeauteMD, do nothing and at the end of your day trial period, you will be charged the low rate of only $for the bottle you receivedApproximately days from your original purchase date, and every days thereafter, you will be sent another month supply of BeauteMD and your credit card on file will be billed for a discounted price of $You may cancel your membership at any time by simply contacting our customer service Had Ms [redacted] cancelled her recurring transactions within her day trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the productHad she returned the product postmarked, her account would not have been charged furtherNo RMA number was ever authorized for Ms***No cancellation email was ever sent to Ms [redacted] until 05/16/14, when receiving this complaint We show record of Ms [redacted] receiving all the products shipped to herWe have attached a positive AVS record on fileUnfortunately, with no product returned, we are unable to issue creditShe never contacted our call center with any questions or concerns We have cancelled the customer's recurring subscription on 05/16/They will no longer receive any products or charges from usAgain, the customer has yet to contact us or send any products backWe have positive AVS and tracking confirmation to the customerTo cancel recurring services, the customer had to notify us, the merchant, of the cancellationThe customer's cancellation email was sent on 05/16/ to her email: [redacted] I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter Sincerely, [redacted] D