Environmental Resources Inc

Review: Ordered sample of beautemd to try when seen advertised on The Doctor's website, was charged apparently when ordered. When I tried it and saw it was a waste of time and money I cancelled it. I then received my credit card bill. I was surprised I had been charged and thought maybe another jar had been sent before I cancelled. I searched online and found complaint sites for this cream and the company stating it could not be returned unless you paid 3o$. It was at this point I disputed the charge. I would be glad to return it but do not know if it would be accepted since I did sample it. But how would I know if it was the miracle cream they said if I did not try it? I have already sent a complaint to you in December about this company.Desired Settlement: I will return merchandise but don't feel I should have to pay the 87.50 charged or 30$ to return it.

Business

Response:

In Reference To

Case ID Account Number

Customer Phone Number Customer Email

[redacted]@yahoo.com

IP Address

[redacted] , SC United States

The customer has been credited in full of $87.50 as of 3/7/14. Please allow 3-5 business days for the amount to process.

Regards,

Review: They are trying to charge me for a product I am trying to cancel. It states that you have 14 day to try the product. I have not had 14 day to try the product and they are already trying to process the payment

There product is not what it states to be and it is also false advertizing. my face broke out terrible and I an 61 years old.Desired Settlement: Cancel my trial. they want to charge me $44.?? and have brought it down to $25.00

I want it canceled with a balance of -0- due.

Business

Response:

I understand the Complaint Involves: Advertising Issues USPS shows tracking number [redacted] delivered our product to the customer at 10:49 am on December 19, 2014 in [redacted].The customer agreed to the following terms upon purchase; “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.The customer placed their order on 12/14/2014 12:33pm to participate in our trial offer where she had 14 days from her order date to try our product. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial period. We have cross checked with our returns department and the cu has yet to return the product.Though the customer has yet to return the product, her account has been terminated due to payment issues. As a courtesy, the customer's account has been cancelled from any future orders. She will no longer receive any more product or services from us. The customer does not have an outstanding balance. Her account is closed. We thank you for your time in considering this manner.Sincerely,[redacted].

Review: I saw an advertisement for the product at a sample price. I bought it and a few days later they charged my account $87.50. I called and talked with a manager who basically called me a liar and saying they would not issue me a refund because it was my fault for not seeing the fine print at the bottom when you get the sample product that they will rip you off later on. I told her that I would even return the product because it was still sealed and unopened and she would only refund 50%. This is a crap company who tries to sneak your money, while your thinking you are getting a good deal, but your not. They mislead you in their advertisement. I will not ever recommend their product or company because they have proved their self to be a scam.Desired Settlement: Full refund. Not just 50%

Business

Response:

In Reference To

Case ID Account Number

Customer Phone Number Customer Email

IP Address

[redacted] , FL 33813 United States

Tracking Number

Complementary product tracking number

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.

USPS tracking number [redacted] shows confirmed delivery to [redacted] at 2:18 pm on October 10, 2014 in [redacted].

The customer placed their order on 10/04/2014 05:30am to participate in our trial offer where she had 14 days from her order date to try our product. The customer received her order confirmation on Sat, Oct 4, 2014 at 5:30 AM. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Per terms and conditions, the customer was charged $87.50 for the product already received AFTER the end of her trial period ending on 10/17/14. Under normal circumstances, we allow customers to return the product back postmarked within their trial period. We have cross checked with our returns department and we have yet to receive any product back from the customer.

After the trial, customers are put into a recurring service which they may cancel at any time.

I understand the Complaint Involves: Advertising Issues

We offer a FREE 14 day trial. Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial. Had the customer contacted us within trial, they would have not been charged nor put into a monthly subscription. The customer placed her order through a two part order page. First, they filled out their personal information including their name, address, phone number, and email address. Second, they input their credit card information. Directly below the credit card form, it states:

Your credit card will be charged $2.95 for shipping and handling of a one month supply of Beaute MD Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try BeauteMD and decide if it is right for you. If by the end of your trial you are enjoying BeauteMD, simply keep the jar and your credit card will be charged in the amount of $87.50 for the item received. To see full terms and conditions please click here.

In addition, the terms and conditions is posted in multiple areas of our webpage. Lastly, the customer is send a physical hard copy of our terms and conditions on the outside of the package. Had the customer not agreed to the terms, they could have refused the package and the package would have been sent back to us at no cost to the customer.

We have record of the customer contacting our call center on 10/20/14 past her trial period. At this moment, the customer still has possession of the product and contacted our call center past their trial period.

Please take a look at the notes below taken from our CRM:

10/20/2014 05:24am - [redacted] - CCI_ She wanted to cancel her account, She requested for a refund. Explained the details of the program to her. She said that she is a single mom and she is will do whatever it takes to get a refund. She threatened to go to the Revdex.com and the bank. Explained the dispute process, Offered 35% refund, declined. Offered to waive the cx fee, 50% refund and comp bottle of her choice to resolve the threat. She accepted... Explained time periods for the refund....[redacted]

10/20/2014 05:19am By [redacted] - Refunded - $45.00 Trans-[redacted]

10/20/2014 05:14am By [redacted] - Main Product "BMD - Trial Charge $89.95" was placed on HOLD

10/20/2014 05:14am By [redacted] - Recurring turned OFF

After speaking to our representative, the customer understood how the charges came about. The representative offered the customer a refund of 35% which she declined. Again, the customer still has possession of the product. To better assist our valued customer, our representative offered a 50% refund along with a complementary product to outweigh the cost. The customer acknowledged and agreed to the $45.00 refund and a complementary Moisturizer was shipped to her which valued at $87.50. At this point, the customer received two month supply of our Anti Aging Solution Moisturizer, was refunded $45.00 and her account has been terminated per her request on 10/20/2014.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for the bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent another 1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel your membership at any time by simply contacting our customer service.

We have yet to receive any packages back from the customer. Had the customer cancelled their recurring within trial period, we would have provided her a Return Merchandise Authorization number to include in the package when returning the remainder 50% of the product. Had she returned the product postmarked, her account would have not been charged further. No RMA number was ever authorized for the customer. Her account was terminated on 10/20/14 per her request.

from: Beaute MD - Support <[email protected]>

to: [redacted] <[redacted]>

date: Mon, Oct 20, 2014 at 5:14 AM

subject: Beaute MD - Order Cancellation #[redacted]

mailed-by: beautemd.com

We have cancelled the customer's recurring subscription on 10/20/14 when they contacted our call center. They will no longer receive any products or charges from us. Again, the customer contacted our call center past her trial. She was issued a refund of $45.00 and was sent a complementary product to outweigh the charges.

We believe the charges are valid and abide by our agreed to Terms and Conditions. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Review: I order a trial offer allowing me 14 days to try the product on 2/6/14. I received the product on 2/10/14. I called on 2/24/14 only 12 working days after placing the order to discontinue any further shipments. I was told by [redacted] that I only had until 2/20/14 to cancel and return the product and therefore I was responsible for the full amount of the product $87.50. I explained that according to their advertisement I was supposed to get 14 complete days to try the product and decide weather I want to keep it or not. Expecting the costumer to decide to return the product by the the before or by the end of the 14 day trial period is denying the customer's right to actually try the product for the full 14 days advertised by the company. Also the company should not count the days the product takes to arrive as part of the 14 day trial period. Their advertisement therefore is false and has misleading information to the customer. Amber (supervisor) denied my request to receive a full credit to my account.Desired Settlement: Full credit for product and not be charged any additional fees to my credit card account. I also would like Labgenix to change their return policies allowing customers the full 14 days to finish trying the product and to contact and notify Labgenix after the end of the 14 days trial period if one chooses to return the product.

Business

Response:

In Reference To

Palmdale, CA [redacted]

Case ID Account Number

February 27, 2014

To Whom It May Concern:

To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the

Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter.

I appreciate your time and review of the above reference complaint

Sincerely,

[redacted]

Palmdale, CA [redacted]

Case ID Account Number

Customer Phone Number Customer Email

###-###-#### [redacted].COM

IP Address

[redacted] , CA United States

The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least

18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and

conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an

opportunity to read the terms one more time before deciding to keep the product.

The customer placed their order on 02/06/2014 12:24pm to participate in our trial offer where she had 14 days

from her order date to try our product (Please take a look at the order confirmation sent to the customer's email).

Customers are responsible for cancelling and returning the product within their trial period if they wish not to be

billed for the product already received. Under normal circumstances, we allow customers to return the product back

postmarked within their trial period. We have cross checked with our returns department and the cu has returned

the product and was never billed the trial charge of $87.50.

Trial product:

USPS shows tracking number [redacted] delivered our product to the customer

February 10, 2014 , 2:30 pm Delivered PALMDALE, CA [redacted]

I understand the Complaint Involves: Advertising Issues

When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions.

" Had the customer not checked the agreement box, their order would have not been placed successfully.

We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are

unable to track when each customer receives their product. We allow customers to call in and request their trial period

to be extended depending on how long shipping took or if customers need extra time to try the product.

Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Ordering Products Via Our Website

Try BeauteMD at no risk; just pay a small shipping and handling fee. Your credit card will be charged $2.95 for shipping & handling

for a 1 Month Supply of BeauteMD. You will have 14 days from your original order date to decide if BeauteMD is right for you. If you

are enjoying BeauteMD, do nothing and at the end of your 14 day trial period, you will be charged the low rate of only $87.50 for

the bottle you received. Approximately 45 days from your original purchase date, and every 30 days thereafter, you will be sent

another 1 month supply of BeauteMD and your credit card on file will be billed for a discounted price of $87.50. You may cancel

your membership at any time by simply contacting our customer service.

We have record of the customer contacting our call center on 02/24/14, past her trial period. At this moment, the customer still

had possession of the product and contacted our call center past their trial period.

Please take a look at the notes below taken from our CRM:

02/24/2014 10:41am - Amber - TOOK CALL: cu calling on 2/24 in regards to her acct. cu trial expired on 2/20 but all charges

have declined. Informed cu she is in the rears for the trial charge. offered cu to settle account for one time fee of 25$ to avoid

the collections process and settle the account. cu declined to settle acct. upset with the trial dates and terms. cu stated she is

not paying anything because of the advertising and will report it. cu hung up. cc on acct in invalid. emailed cu to return the product

post marked today only to stop the collections process. acct stopped from all future transactions as of today 2/24. (collections)

The representative then sent the customer an email requesting to send the product back to close her account and avoid collection

fees. Please see attached of the email sent to the customer.

On 2/27/14, our returns dept. processed her return:

02/27/2014 03:13pm - [redacted] - cu has returned product within the 14 day trial period with more than 50% remaining, post

marked 02/24/14 (the agreed date). account has already been cancelled of any further recurring transactions per the cus request on

02/24/14 when contacting call center.

The customer was only billed $2.95 for shipping and handling. The card on file was declined and the cu was never billed for the trial

charge of $87.50.

We have cancelled the customer's recurring subscription on 2/24/14 when they contacted our call center. They will no longer receive

any products or charges from us. Again, the customer was NOT BILLED FOR THE TRIAL CHARGE OF $87.50. There is no credit to process.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with

any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Review: I am truly disgusted with this Company and the way it is fooling and ripping people off!

Their business practices are nothing short of a credit card scam. This company prays on its customers.

Fine print under the company’s “Terms & Conditions” with very relevant and important information is hidden, not up front or obvious, therefore easy to miss.

Once the customer falls into this company’s trap, it is very difficult and unwilling to deal with and it is impossible to get your money back, even when complying to its “Terms and Conditions”.

I have learned about all of this when I suddenly realized the lack of funds on my account which was being charged a strange amount of a lot of money I didn’t recognize. I called my bank and they said that it is the second time! Somehow I totally missed the first charge at the beginning of the year (I had lots of bills, so I didn’t see their charge. If I did, I would have taken action right there and then). I went on their website and started "digging", and there, I found it. At the bottom of their page listed under “Terms & Conditions” there is the fine print stating the 14 day trial conditions, as well, as the fact that I would be automatically entered into a re-order and charged 89.95/mth, every month indefinitely or until I cancel. I did not realize any of this because I missed the “fine print”.

They charged me twice in one month (01/05/15-$89.95 & 01/31/5-87.50) regardless, that aside from the initial trial (in December 2014) I have never received any further product(s).

When I called to have this “forced” membership cancelled and asked for my money back, not only did they refuse (!) but on top of that, they mentioned kindly waiving some "cancellation fee” which is not even listed in their “Terms & Conditions”. Is that legal?

They have also stated that they have already shipped the product (supposedly re-ordered on 01/31/15 and I called to cancel on 02/02/15), and that even if I would return it, I would NOT get my money refunded in full. This time a “restocking fee” had been mentioned. Again, as stated in their “Terms & Conditions” pertaining to the restocking fee, it states that:

“If your account has been charged $87.75 for a 30 day supply (approximately 45 days after initial order and every 30 days after), you can return an UN-OPENNED BOTTLE within 14 days of shipment for a full refund. A restocking fee of $30 will be charged on opened products of Beaute MD. When returning your product for a refund there must be 100% product left in the bottle in order to process a refund.”

I never received any other shipments. Moreover, I notified my post office/mailman, that if in fact anything should come from this company, it is unauthorized, and therefore I refuse it altogether, without acknowledging it at all. Thus, if anything came, it was “returned to sender” as an unauthorized/unrecognized shipment, a scam attempt. The return would have been untouched by me, thus falling into their return policy, yet I am told that it does not matter, I would still be charged $30 restocking fee. THIS STATEMENT IS CONTRARY TO THEIR OWN “TERMS & CONDITIONS”. Again, IS THIS LEGAL???

Most importantly, they refuse to refund my money... I (may, although not entirely, because I feel deceived) agree with the first charge, since it was my incompetence, but I feel that I should get all of the money they charged me for a second time. Instead, they are giving me a courtesy (as they called it) of 30% “discount” on my "second order", giving me a "refund" of $26.25 (which again, I never received anything other than the initial "trial" back in December. Furthermore, I did NOT consciously order anything other than the trial which was supposed to costs $2.95 s&h, which turns out that not only is not free, but highly obligatory).

I need help getting my money back.Desired Settlement: I just want my money back. ($87.50)

Business

Response:

In Reference To[redacted]Case ID Account Number[redacted]Customer Phone Number Customer Email[redacted]Tracking Number IP Address[redacted] United StatesThe customer placed their order on 12/19/2014 08:00pm to participate in our trial offer. The customer was charged $2.95 shipping and handling and initiated their 14 day trial period. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Customers who choose to keep the product are automatically enrolled onto a recurring subscription. Per terms and conditions, [redacted] was billed $87.50 for the product she recently refused. Once we receive the product back, we are more than happy to refund the remainder funds of $61.25. USPS has yet to give us an update of the products whereabouts. USPS tracking number [redacted] shows the product was refused by the customer at 3:07 pm on February 9, 2015 in [redacted] and is being returned to the sender. Had we received her return sooner, we would have issued her a refund.I understand the Complaint Involves: Refund or Exchange IssuesWhen placing her order, please notice the following paragraph on the same webpage where the customer inputted their credit card:Your credit card will be charged $2.95 for shipping and handling of a one month supply of Beaute MD Anti-Wrinkle Moisturizer. You will have 14 days since the order date to try Beaute MD and decide if it is right for you. If by the end of your trial you are enjoying Beaute MD, simply keep the jar and your credit card will be charged in the amount of $89.95 for the item received. To see full terms and conditions please click here. In addition to the statement above, the customer had to check the box where it states I am at least 18 years old and agree to the Terms and conditions. Also, the customer was sent a hard copy of the terms and conditions so that when the customer received the product, she has another chance to read and understand our policy.We have cancelled the customer's recurring subscription on 02/02/15. They will no longer receive any products or charges from us. Again, we have yet to receive the product back. However once we receive the product, we would be more than happy to refund her the remaining funds after our returns dept. confirms the product is unopened. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The Company's "Terms & Conditions" state that if product is returned unopened within 14 days of membership cancellation which was on 02/02/2015, a full refund will be issued. Since the shipment had been refused altogether, it was returned unopened. I had gotten 26.25 back so far. I would like to get the rest of my money back ($61.25) MOREOVER: MY NAME IS NOT [redacted]! THIS IS ANOTHER EXAMPLE OF THIS COMPANYS LACK OF PROPER CUSTOMER SERVICE.]

Regards,

Business

Response:

[redacted]Case ID Account Number[redacted]Customer Phone Number Customer Email[redacted]Tracking Number IP Address[redacted] United StatesSince we have tracking confirmation that the product is being shipped back to our shipping department, we have issued the customer the remaining funds. Please allow the bank institution to process in about 5-7 business days.Thank you for your time in reviewing this case. Please let us know if you have further questions.Sincerely,[redacted]

Review: I was recently contacted by Peter, an employee of this company. He stated that I owed almost a hundred and forty dollars for a product I neither ordered nor received. I contacted my credit card company regarding this matter and was told that they do not have the authority to report this to collection. Peter, as well as his supervisor Johnathan, assured me that if I did not pay $139.90 in full that it would affect my credit report. After speaking in length with a representative from my credit card company she assured me that not only do they not have the authority to report me but that the company itself was a scam. I received a four dollar and ninety five cent charge on my visa October 5th of 2014. Somehow, I overlooked this charge and neglected to report fraud to my credit card company. It caused my bank account to become overdrawn by 70 dollars. Now I'm being harassed by employees of this company. I am writing to inform you that said company is fraudulent, and attempting to extort consumers for money not rightfully owed. Although I will not be reimbursed for the $4.95, my account has been credited the 70 that this company cause me to become overdrawn. The product was supposedly shipped October 5th 2014 to an address in Delaware; I was residing in Georgia at the time. My credit card company has been efficient and helpful in this matter, however, the business that I'm lodging a complaint against has been consistently harassing and threatening me. If this matter could be solved and a timely matter it would be greatly appreciated.

Thank you,

[redacted]Desired Settlement: I would like to ensure that this charge will not be reflected on my credit report. It has not been reported as of yet but this morning at 10:25 a.m. Both [redacted] and [redacted] said that by the end of the business day they would report this to the credit agency. I'm not seeking a refun of the $4.95 charge my visa October 5th 2014 but I would like you to be aware of the fraudulent nature of this company and assure me that this will not reflect my credit score.

Business

Response:

The customer placed her order

on 10/05/2014 at 04:20pm to participate in our trial offer. (Please take a look at the order confirmation sent to the

customer's email). Our records indicate that the customer only contacted

our representatives, via email, on October 25, 2014. Our representatives then

responded to Ms. [redacted]’s email with our contact information and hours of

operation so that we may better assist her with the situation at hand. Ms. [redacted]

never attempted to communicate with our representatives past the initial email

sent. I understand that Ms. [redacted]’s

complaint involves Billing or Collection Issues. The product for which

Ms. [redacted] has submitted a complaint is for a product not serviced by our company.

The product in dispute is from Ayur Cream. In addition, further review of Ms.

[redacted]’s account shows that she was never

charged past the initial shipping and handling charge of $2.95. Her account

was automatically terminated on 10/27/2015

due to the email received. Furthermore, we have cross checked our call logs

and show no record of Ms. [redacted] having communicated with our representatives via

phone. Had she communicated with our representatives directly, we would have

provided our best efforts to remedy the situation. I thank you for

your time. Please feel free to contact us with any further information you may

need. We appreciate your assistance in resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,