Enviro Care

From: Candace B< [redacted] >Date: Mon, Feb 23, at 1:PMSubject: Complaint ResolutionTo: [redacted] @myRevdex.com.org Hello [redacted] - My company, EnviroCare, has resolved all issues pertaining to the customer [redacted] ***The case issued ID is [redacted] We have removed all existing equipment, and the customer is now satisfied Please let me know when the claim is resolved on your end and in your systemsThank youSam B [redacted] EnviroCare [redacted] ***

From: Revdex.com of Metro Washington DC Date: Thu, Feb 19, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint
#***.To: *** *** ---------- Forwarded message ----------From: *** Date: Wed, Feb 18, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
The company retracted and uninstalled their equipment and no charges were made to my accountIt is ok to close this complaint as satisfactoryThank You*** ***

April This letter is intended for *** *** in response to a complaint filed against our company on April 1, We have received notice about a complaint submitted on April 1, 2015, ID: ***The complaint stated that our company, EnviroCare, had installed
a water softener and home-filtration system improperlyThe claim also stated that we would not return any of the calls the customer made in an attempt to reach us and that she could not reach anyone in over a year.This claim is absolutely falseIf there was an issue with the installation, which does happen from time to time, we have a very diligent service department that acts on any installation or service issues that calls inWe typically schedule and send someone out the same week the call comes inWhen the customer initially called to complain, we returned her call the next day with no answerThen her next call was made during evening hours, and we use an answering Service during non-business hoursA message was taken, and we called the following day; still unreachable.Moving forward knowing there was an issue happening with the unit, we still tried making our best attempt to fix itWe have left messages on March 6th, March 7th and even left our service technicians cellphone number and instructed her to call us when she received our messages because we wanted to fix any and all issuesThe next time we had any correspondence back from this customer was when we received the Revdex.com complaint, as to which we attempted to call the customer once again on the morning of April 9th 2015; again no answer and a message was leftOn top of the installation problem, she referred to our company as “very shady” and wants to discourage other people from doing business with usShe claims we “go by different names,” which is entirely untrueThe names she mentioned, “***” and “*** * ***,” are the manufacturing companies of the filtration equipment and the soap package we includeOf course the equipment says ***, we are a certified *** dealer which is made totally apparent when customers purchaseNo “shady” actions have occurred, and we do not operate with multiple namesIn conclusion, we want to resolve this issueWe have been attempting to make a good faith effort to resolve any possible issue with installation or functionWe have left various messages and have reached out multiple times with no answerPlease let me know any steps that we can take moving forward as a Company to help resolve this complaintThank youSam B
Service Manager,

From: Candace B<[redacted]>Date: Mon, Feb 23, 2015 at 1:39 PMSubject: Complaint ResolutionTo: [redacted]@myRevdex.com.org
Hello [redacted]-
My company, EnviroCare, has resolved all issues pertaining to the customer [redacted].
The case issued ID is [redacted]. 
We have removed all existing equipment, and the customer is now satisfied.  Please let me know when the claim is resolved on your end and in your systems.
Thank you.
Sam B[redacted]
EnviroCare
[redacted]