ENTERPRISE RENT A CAR

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I checked with my bank prior to canceling my card and filling a complaint with the Revdex.com. Any refunds issued would still be processed regardless if a card is cancelled. Therefore, if any refunds were issued they would appear on the applicable statement. Your information is incorrect and is thus not valid. On 12/18 I was asked to resubmit all of my documents once again to process another refund attempt by Allison via email. My initial request for an refund was made 10/23/2014 via phone conversation in which I sent the documents to [redacted]. The fact that it has taken this long to process a refund is due to your organizations mis-management of my refund request. I have sent Allison a total of 10 emails going back and forth until finally on 12/18/2014 I was told I would have to start the process over. A process that ranges from 7-10 days, to 12-15 days, to 21 days. I have spoken to 4 different individuals and today I receive a response that a check is to be mailed tomorrow which covers half of the refund request. My email and telephone number are both on file, no correspondences have been received to even verify my current address. 
Regards,
[redacted]

I have been in contact with the customer, [redacted], and I have contacted [redacted].  We processed the refund to the bank on 1/17/2015 at 9:48 AM.  The customer had gotten anew card so the funds are with the bank.  I have put in calls to the Sean Fernandez at [redacted]...

to help resolve the issue for the customer.
Zachary D[redacted]
Area Manager
###-###-#### cell###-###-#### fax
[redacted]@erac.com
Region 16XX Administrative Office
2273 Research Blvd #600Rockville, MD. 20850
enterprise.com

We have left multiple messages for this customer to contact our Area Manager - Dave S[redacted] and so far we have had no response from the customer. Messages were left on 8/25 and 8/26. Customer can reach Dave at #317-797-9098.

Our Regional Manager [redacted] spoke to **. [redacted] and offered free days toward a future rental.  **. [redacted] has agreed this would be a...

satisfactory resolution.
 
Sincerely,
[redacted]
Enterprise Rent-A-Car
2625 Market Place
Harrisburg, PA  17110

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I rented from the Washington, DC Enterprise CarShare service, specifically a vehicle that was located near the [redacted] neighborhood in DC.
Thanks
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
The enterprise actually gave me the option to drop the car at the shop and they did not tell me I am going to be responsible for the car until they pick it up. Of course if I would be told I definitely would prefer to drop it at Enterprise which is just one block away from the shop. They didn't even call me for 3 days and they didn't even allow me to see the car. They have a very poor method of communication.Regards,[redacted]

I talked to her just now.  I let her know that I sent the request to Chris in accounting asking him to process the refund for the full rental )because it wouldn’t allow me to do it in RALPH and I don’t want to have it get rejected in RFS).  She was happy with the quick call and apology and...

said she would let the Revdex.com know that she is happy with the resolution.  Michele P[redacted]Executive Assistant

This is the one that was sent back by Fed Ex.  I spoke to the wife and she was going to [redacted] shortly so she had me send it to her in [redacted].  She said that it probably did not get delivered the first time because that building is secured and her husband was probably not there when...

they tried to deliver it.  I sent you an email at the time informing you that It would be going to the wife.[redacted]

Refunded the customer for the out of pocket for the rental.  Completely satisfied with resolution.  Will rent from us again for Spring Break [redacted]Executive Assistant

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

We have left several messages for this customer with no response.  Please close.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and provide me a written letter stating that they will not pursue the case, if it does, will consider this complaint resolved. Please provide the letter on Enterprise Letterhead with a signature. 

Regards,

I accept the response  from Enterprise  Rent A Car,they should no where that if. A employee  is terminated that a former employee  cannot rent a car as far as the accusation of me calling a client this is false. But I would accept that from a unprofessional  company. All I wanted from Matt L[redacted] is to produce in the company handbook that a terminated employee is placed on DNR.they have failed so I will tell everyone  I know never to rent from Enterprise  rent a car again.which after I was terminated  I rented a car approx 45 times.some DNR

Regards,

D[redacted]

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not taken place. I have not been refunded. The charge has not been refunded to my credit card, as of today 02/06/2014.

Regards,

Done….full refund.  Customer was firm about full refund…after re-reading the complaint, I agreed. 

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Area Rental Manager

Daily Rental

Enterprise Rent-a-car

This concern came into us via our own complaint system and was resolved a week ago.  Customer was refunded.

WE never actually talked to the customer as he never returned any calls.  His deductible was refunded.

Please close we are not pursuing the customer for the damage.   cid:image001.gif@[redacted] Michele P[redacted]Executive Assistant[redacted]...

*axMichele.T.P[redacted]@ehi.comOperatingcid:[email protected]...⇄ Administrative Headquarters[redacted]

[redacted]  [redacted]USAenterpriseholdings.com